American Roll Off of Kansas City

I am VERY DISAPPOINTED with the service of this company!!! I should have know this was going to go like this when they arrived 4+ hours late with the dumpster and the owner tried to tell me a sob story about just having heart surgery and being a man down. But I just let it go and tried to understanding. I was told when the man dropped off the dumpster that I would receive a courtesy call in 10 days to ask me if I was finished with the dumpster or if I needed additional time. I took him at his word and expected that they would call before showing up to take it and to make sure additional time was not needed. However the man showed back up without calling me to let me know or ask if I needed additional time. I had some items that were large that I needed help with and a few other items that I wanted to put in the dumpster last that I had been waiting on to do until I got the call. But he showed up and nobody was home to help me load the last items. I explained to the man who was picking it up that I had expected him to call like he said he would, and he said yes it just got overlooked and said he would call the owner to see what could be done. The owner then called me and told me it would be an additional $90 to keep the dumpster until later that evening which I said I’d be willing to pay and then he told me that he could not even do that!!! At that point I was very frustrated, and let the man know that when you tell your customer that you will call prior to picking up and to make sure that the don’t need additional time that this is what they expect out of you!!! I told him it was very a bad business practice, and he then threatened to call the police on me to pick up the dumpster!!!!!!! To say I was shocked does not even begin to describe how I felt!! At no point had I ever said he couldn’t take his dumpster!!! I simply expressed my disappointment that they did not honor what they said that they would do!! Truly shocked at the behavior of this owner!!