Armstrong Plumbing Inc.

Very well. Clayton, and later Tim, were professional and polite in every way. My only complaint would be the two tier pricing to sell their service contract. It seems like most plumbers now want to charge a service call to give an estimate, so if you get three estimates you have paid a third to half the cost of the project.

Quality work, done quickly, fair price.

Came to clear kitchen drain. Tried from kitchen drain and said it was totally corroded and pipes needed to be replaced at a cost of $1787.00. But could not guarantee about the damage that could happen to the outside wall. Then my husband asked Tim to try to clear from the basement up (this had been successfull in the past. He REFUSED and said his equipment would be ruined and we could call another plumber. We were charged 208.00 for nothing. We did call another plumber the next day, he came and went directly to the basement (we did not instruct him to go there), He snaked and drain was opened, telling me it was a grease build up. I contacted Armstrong plumbing for a $208.00 refund because there was no service provided. They instructed to send a copy of the other company's invoice to prove work had been done. I did provide it to them and have not heard anything from them since them, although it took 3 weeks to cash my check. Contacted BBB to try and resolve. WE WOULD NEVER USE nor RECOMMEND this overpriced company. We believe that previous work they had done for us was overpriced. We have asked for them to provide a copy of the permit from the city for the worked they performed and to this date they have not provided. We suspect they may not have had one.

Have done business with this company before but this job was much larger. We were told the job would be completed in one day and they did just that with a half hour to spare. They arrived on time. They were well prepared and did outstanding job. We would not hesitate to use they company.

Arrived on 10/20 and gave estimate for the work of $613.00. Came back the next day and performed the job in less than an hour. If I had known the job would only take less an hour I would not have gone ahead with the work and got other estimates. $613.00 for a three hour job seems reasonable but not for less than an hour. Contacted them by email a week ago and they have not responded.

The main service representative and his three employees came to the job site. After discussing the repairs that needed to be done with me and approval of the estimate, the job was completed in about 30 minutes. While the price seemed high at the time , according to the invoice , the standard rate would have been $1121.60. I am very satisfied with their performance and the professionalism of the serviceman.

Called to have a shower fixture installed. Technician arrived on time was very thorough in his explanation of what needed to be done. Completed in a timely manner. After I completed tiling the shower the technician returned at no additional charge to complete the installation of the faucet and shower head. I would and will use Armstrong for all my future plumbing needs.

The work only took 2 weeks from start to finish,and we are very happy with the results.

They always respond quickly, everyone is nice, and knowledgeable. I can trust their advice and recommendations. Tim also gave us advice about another problem and replaced a shower head in another tub. He also told us about our well tank. He said next time we get a water tank to get a larger tank to accommodate the five people we have in the home.

The technician came out on time, and evaluated all the items I had for him to look at. He recommended a new faucet for the kitchen, recommended a plan for replacing a vanity and faucet for the powder room, checked my hot water heater and reassured me that it was fine, and diagnosed a reason for a drip into the ceiling of the basement bathroom that had been going on for awhile without a good fix. By insulating the pipe it stopped the condensation from dripping onto the ceiling, causing a drip through the ventilation fan, and a mildew forming around the fan.

Arrived on time and called before arriving. Nice person and very professional. Spent about 2-1/2 hours working in our home. I've used their plumbing services about 4-5 times and it's always a pleasant experience. I made the mistake of trying to use a different company, J&E Plumbing, because I felt an Angie's List Big Deal would save some money but that was a Big Mistake since we wasted a day waiting for them to arrive and they never showed up. Angie's List has promptly returned our money. I recommend Armstrong Plumbing and will continue to use this excellent company.

Awesome. They were in and out quickly and resolved my problem - at a fair price and explained how to fix it my self next time.

We've used Armstrong plumbing as our go to guys forever. I think that they are fairly pricey, but that is what I expect when they come out for a service call. They are fair, do good work and come quickly. I trust them and Jill use them again.

My total cost for Armstrong?s work was $1,525 or $508 per hour which equates to $254 per worker per hour!!!!. Absolutely outrageous!! Furthermore, during Laclede?s follow-up inspection to restore my gas service, the inspector noted that gas leaks were still present in the system, at a couple of valves in the area where they had been working. Fortunately, the Laclede technician was able to tighten the fittings and thereby stop the leaks and any danger that might have existed. When I mentioned this fact to the Armstrong?s office secretary, she relayed a message from the owner (who was also on the job) that they had checked for leaks and didn?t find anything. I found this hard to believe but if true, thought for what I?d ended up paying, they would have been more thorough. Bottom line: Not only do I think that Armstrong?s charge was exorbitant but also feel that they took unfair advantage of the situation. Fair is fair but this was ridiculous in my opinion. If I?d had the opportunity to review comments by some of their other clients (i.e. Angie?s list earlier this year, for one), I would not have hired them. And while this was a hard lesson for me, I?m hoping that it serves as a cautionary tale for anyone who is considering hiring them.

Armstrong was overpriced for the work they did, and did not solve the problem in the five days they worked. They seemed to prioritize working in newer homes, and left me with the impression that my business as a 'little guy' was unimportant. I called Armstrong when the basement sewer flooded. The job required three contracts. Contract 1 included 2 men running a camera through the pipes. They couldn't see a problem. Contract 2 had ONE man arriving here for THREE days to dig up the pipe in the basement with a sledgehammer. My time did not seem important. Contract 1 and 2 were paid. For Contract 3, they decided that the whole basement should be dug up . I called the office since I had already paid in full the prior two contracts the day before, and asked if I could have an extra day to pay their required half of $6,926.00. I was told in an unfriendly manner, "No", that I am "No different from anyone else", and that "Everyone tells us that they'll pay tomorrow after the insurance person comes today". They did not want to work with me or the insurance company, and did not seem to care if they got the job or not. Since my basement was already dug up and I couldn't use the water, I felt like I had to continue with them. Once they got the $3,463.00 for contract 3, they left 5 men here to dig. This was day F OUR. I was told the basement drain would also be replaced. The pipes were dug up and replaced. I pointed out a large piece of concrete in the pipeline that they were preparing to connect, and they had neglected to remove. They removed it. A camera was put through the pipes and I was told that a P-trap was blocking the camera, just outside the foundation, and that if there was another sewage back-up , it would be out in the yard. On day FIVE, 3 men returned to fill in the dirt and replace concrete. None of the dirt/concrete had been tarped, so it was a matter of pushing it all back into the open ditches. They did not replace the drain, and then, they buried the old drain cover in the fill-in. I told them that I needed a drain cover because they buried it. They argued that one was never there, which was not true. They reconcreted the floor, but did not blend the edges. It also took several phone calls and more than a week to get a drain cover replacement from them. Armstrong never called to follow up on the work. When an inspector came for a later job, he mentioned that they should have also replaced the drain and some of the stack since they replaced all the piping. He also stated that they had overcharged me by $4,000.00. He said there is information available which tells how much certain plumbing jobs should cost. A month later, when the basement flooded again, I called Armstrong, because I had been a good paying customer and had bought a $79.00 Preferred Customer Agreement, which they say gives you better deals with them. They came out and before even going to the basement, told me that it was not their pipes, and that if I wanted a camera to check again, it would cost. They then said the problem must be out in the front yard and left me with a $12,000.00+ estimate. I called another plumbing company which found that the problem was in fact missing pipe at the foundation, and gave me an estimate for less than half of what Armstrong estimated! Armstrong had told me that the broken pipe was a P-trap! They never discovered the broken pipe, which was in fact, the problem all along. Do your research, Armstrong is over-priced for the service they offer. I do not recommend them.

I was very happy with the experience. I found a puddle in the basement surrounding the two hot water heaters the evening before. When I called Armstrong Plumbing the following day, they responded right away, even working around a doctors appointment that I had previously scheduled; and they stayed after hours to get the job finished. The plumbers were extremely polite and professional and cleaned up after themselves, including hauling away the old heaters. They explained the process to me as they went along so that I could be aware of temporary water cutoffs, etc. Even the young woman on the other end of the phone in their office was extremely polite and helpful! Armstrong offers a special plan to their customers that, while not free, actually ended up saving us money overall and it includes a complete plumbing inspection of our home whenever we want in the coming year. I would definitely hire them again!

They have done a very good job on a couple projects. They are capable of doing both small and large jobs. They respect your property and even put the booties on their feet when they are at your house.

Very well. Other than some confusion in the scheduling process ( some kind of phone number mixup ) the plumber arrived about halfway through the estimated time range. He asked about the project and toured the house locating shutoffs and connections. He then consulted his manual for the price as Armstrong bids the job and does not work by the hour. He was finished much quicker than I anticipated. He was very courteous and efficient and cleaned up up after himself perfectly. He also took the time to explain what he was going to do and afterwords ran all the house faucets to bleed the air back out of the system.

I have used them before and I like how they are quick to respond. We are on their preferred customer program. They give imediate call backs and they always call when they're on their way. They are really professional, friendly and they get the job done. And the price is reasonable. They fix things right the first time and if the problem isn't fixed they'll make sure to take it further to make sure it does get fixed correctly. We have a lot of plumbing problems and they make it as stress free as possible.

This work was done through a service agreement that we purchased, and this is the first time we used it.

The person who came to the house was very friendly and professional. He took a look at the toilet and provided his opinion on two possible causes of the leak. He then provided the price to remove the toilet and locate the cause of the problem. Fortunately it was a relatively minor problem caused by improper installation of the toilet when the prior homeowner renovated the bathroom. The company's price was reasonable (above estimate includes the cost of a service plan I purchased during the visit). Would recommend this company to others.

I called today to make an appointment to have the gas line in our fireplace capped off (we are converting to wood burning). I was surprised to have them come out that same day!!! Had called another company a few weeks ago who said they would "fit us in" when they had time--no appointment. The technician Brian arrived and assessed the work, gave me an estimate and performed the work very quickly and left very little trace of his presence. I signed up for additional services w/in the next year--inspection of all water related appliances in the house and discount on future services. Very happy with end result.

He was very careful to be neat and used caution cutting out a small portion of the drop ceiling to access the valve. He was considerate of how it looked and helped put the ceiling piece back.

Armstrong Plumbing was very prompt. I called the night before and I was impressed to get a call the next morning to come out and take a look at it. He was very nice and professional, and explained what was going to be done. I like their service and will use them again.

They did a good job. They were polite and professional. They did offer to do a free inspection of all of the plumbing in our house within a year, since we used their services. They were clean and neat and cleaned up after themselves.