Brown Recluse Xperts Inc

I have a real problem where I live with ticks. The provider did an excellent job and sprayed the entire yard, up on the hill, and up in the trees for ticks. I tried to contact them again this year to have them come and treat my yard again, but they are out of the St. Louis area and I guess they decided not to provide service to this area this year as they did not respond to my call.

Supposed to come out quarterly. Came out one more time after many attempts to contact. Have never heard from them again. Too hard to communicate with, so gave up. Seemed like very nice people, but may be just too busy.

He was very friendly and professional and very reasonable. We would use him again.

These people might be good to go with next summer, but right now they are in over there heads. They did not show up or call for my scheduled appointment. I did finally get ahold of them and they gave me a long explanation about their online scheduling service and that I would have to wait another two weeks to get scheduled. It sounded like they were already backed up the entire summer so maybe wait a year before trying. I may update this review if they finally come through but definitely don't pick one of the Groupon options that you pay for up front. You may be stuck holding a piece of paper with bugs all over it.

I purchased this online and was promised a rapid response within a day or two. I never heard anything and then just set an appointment online. Their business hours are different than their actual hours they work so that was frustrating at first. I then called because I needed a different time. I didn't get a call back for 4 days. They were ten very willing go open up a new time. I booked the new time and was wager for their business. The day and time of the appointment came and went and no one showed up and no one called me. I called them several times and no one answered. I then checked my email. They said they had a family emergency but would be able to come the next day if I wanted. I still think they should have called if they had time to email. I called them back and said I would like for them to come as soon as possible. This has been a week ago and I still have get for someone to return my call of fulfill my appointment.

I chose Brown Recluse Xperts, Inc because they had a great rating and reviews on Angie's list and they were the least expensive that I came across. Regrettably, I purchased the Big Deal of their 360 Degree Indoor and Outdoor Pest Control Deal for $39 and it is not valid for cash back. I called them in mid-June of last year and they couldn't come to my area until July -- which was fine with me given the treatment was only going to be $39. The provider was scheduled to come to my home in St. Louis on Wednesday, 7/10/13 at 1:00 pm. I confirmed the appointment with Chris the day before. I had been out-of-town and hurried back that morning to make sure I would be home for the 1:00 p.m. appointment. The provider never showed. I called twice and left messages, once at 1:30 p.m. and once at 2:30 p.m. I did not hear back from Chris until 7:00 p.m. the day of the initial appointment -- she left a message stating that Joe didn't come that day because of weather forecast indicated rain in St. Louis and asked if the appointment could be rescheduled for Sunday, 7/14, at 3:00 p.m. I can understand that he would not want to do treatments in the rain, but I am disappointed for several reasons: 1) it didn't rain in St. Louis that afternoon, 2) even if it had been raining, I would have appreciated a call as soon as they made the decision not to come (rather than 7pm at night) so that I didn't have to hurry back home from out-of-town only to wait around all afternoon, and 3) I was not going to be at home at 3:00pm on the date they wanted to reschedule. So I called back to reschedule for a later time on the same day. No answer so I left a message asking if they could come at 6:00 p.m. I had not heard back from them within 24 hours, so I called again. Chris answered and rescheduled my appointment for 6:00 p.m. I asked her to please inform me if there needs to be any changes to the appointment. Only then did she apologize for the previous lack of communication. She explained that she receives ~200 calls a day. Here's the kicker...even after all this and a new appointment was made for an agreed upon time....they no showed again. I'm didn't bother to go through trouble of trying to reschedule again. I don't recommend this company.

However, I recently called back for another appt as it has been about 3 - 4 months, left a msg, and no one ever called back. This was about 10 days ago.

I purchased the big deal on 12/10/13 for $39.00 and was told I would hear something by 12/12/13. I received an email from Angie's List on 12/14/13 asking if I had heard from Brown Recluse. I emailed Brown Recluse on 12/14/13 telling them I needed this done asap and got a reply that they knew nothing about this deal and could not get to me until January 2014 and that it would be the full price of $79.00. They told me they did not deal with Angie's List anymore yet there are recent reviews that state they bought deals thru Angie's List that they serviced by Brown Recluse.

Never happened. The provider had to cancel due to a family emergency. We were supposed to get a call back from the office to reschedule but never received a call. We left a couple of messages but didn't hear back.

I was contacted by the owner after purchasing the service and I was told that they were not located in St. Louis. And, they could come in October and the appointment will be made immediately. That never happened. I made numerous calls and communicated via email. No one responded to my calls. Essentially, they got paid without delivering the service. I want a refund.

It turned out just fine. The gentleman came out and sprayed for general pest. He recommended not spraying for brown recluse at the time. He is doing a termite inspection for me on the 31st and that is part of the membership and doesn't cost me anything. He didn't charge me for his initial come out at all. He applied that price that I paid toward the membership fee. That worked out quite well for us. They are kind of a home business and they are on an answering machine and they don't answer their phones a lot and then it takes them sometimes 2 or 3 days to get back to you. They are really not very good at getting back to you. They are really bad about that. They are very good at showing up on time. They are very professional.

He was done within 6 minutes. It's been 5 weeks and we still are mosquito free! Great service and efficient.

They did not show up on several occasions. They scheduled the first visit and did not show up. We rescheduled for 2 weeks after that and they still haven't shown up or called to apologize for the no-show to-date (it's been about 4 months since then). The lack of professionalism displayed is quite baffling!

First they called after I purchased the and quot;Dealand quot; and said that it would be almost a month before they could preform the service. I was understanding, and we scheduled an appointment for Monday Sept. 30th. Here the day arrives, and I have not heard a word from the company regarding today appointment.

They were supposed to show up on a friday after 5pm. They never showed and did not answer their phones.

So we found a bunch of brown recluses in our new home. It scared me more than my wife, but that's neither here nor there. I did a lot of research on them, including the best way to cull their numbers. I called Brown Recluse Xperts (and a few others) to see how they did it. First call no one answered, so I left a message. Three days later (maybe four?) I got a call back. Thought it was a little strange. I know it's Brown Recluse season and all, but that's quite the lengthy turnaround for a simple phone call (to their credit, another pest control company didn't even bother to return my call). They told me how they handled extermination and it matched what I'd read online. I was waiting on another company so I didn't pull the trigger just yet. After my company research was finished I decided to go with the Xperts. I called them up and, again, had to leave a message. And once again! I waited three (maybe four?) days. But I didn't fault them all that much for it. Maybe they're a very small, family-owned business, where mom's acting as secretary and raising four kids at the same time, who knows? I made an appointment for them to come out the following week. Great. Time comes up and I'm waiting by the door. Ten minutes go by. Nothing. Maybe the last appointment went long? Half an hour goes by, nothing. An hour. Finally I try to contact them. And guess what? No answer. And nobody showed. I'm pretty forgiving. I'm an empathetic person. But that was ridiculous. They had my number. If you can't make an appointment, call the person. It's really, really simple. It's not only business 101, it's life 101. If you're so busy you have problems either keeping appointments or appointment reminders, you need to hire more staff.

It was an Angie's List Big Deal that I purchased. It was fine. He missed his first appointment but that was because it was raining. Unfortunately they didn't call and let me know so I was waiting around. I called and they rescheduled. He came back and took care of my problem. He was very nice. He came on a Sunday. I didn't realize when I bought it that he is in Branson, Missouri, which is a long way away. He only comes to St. Louis once in a while so I had to wait 3 weeks after I bought it to make an appointment. It was inconvenient and I had to wait to make the appointment and he missed the first appointment but when he came it was fine. I wouldn't use him again because he is too far away and too hard to schedule.

Went great. The gentleman was professional and friendly. He explained what he was doing and I was very surprised that he also sprayed the entire yard for insects. This is usually an approximate $75 charge on top of a house spray. He did a great job and I am going to use them again in the future.

They're actually out of Branson, Missouri but they do my area and they're phenomenal. They do as far south as I am in Fayetteville, Arkansas, and they also do it in Kansas City area. I think they have one in Memphis. He's just one man team, he's always on the run. I had a coupon from Living Social and it was only $35. Normally I think their fees are $70-$78 but they run these coupons on Living Social and they treated me like I was paying full price. I was shocked. I had ants and since he was so far away, he does have a route, they couldn't get to me immediately and the booking lady actually told me what to do to take care of the ants until he could get there. It went great. After that initial spray even though he just sprayed the inside, the ants were gone, no other bugs. When he came back in, he immediately asked about the ants, asked if I mind if I sprayed again. He didn't have to respray the interior of the house and he did, that was just nice. He offered me some suggestions on my weed problem. He's very professional. I haven't seen a bug since he was here last month. He got the job done. Even if you pay full price, it's good. Literally the clock strikes 1 and he's here. When he comes in your house, he wears shoe covers. He doesn't want to track anything. As soon as I saw him put those on, it's like I could be in love. Every woman would appreciate that little tidbit.

I'm very happy with them. They are a wonderful company. Based on how they have treated me, they are a top shelf company that I would recommend to anybody.

It has been a great experience. The company's approach and technique have both been highly effective, and they have excellent customer service. Furthermore, the company has been the most cost-effective as we have paid fewer fees and required fewer visits to the house since we started using Brown Recluse Xperts.

We had a groupon, so it was a good price. While we saw many bugs die, we have still had a problem after they left, and I intend to follow up with them.

Everything went well with the service.

The service of Brown Recluse Xperts Inc. was really good. The lady who made the appointments was very friendly. The guy who came out and did the job was nice too. He gave me tips on what to do and what not to do.

We have used Joe's service a many times now and have been very pleased. He shows up on time, but if he's is running late he will at least call to let us know where he is and how long it should take. I really appreciate professional people that have the courtesy enough to call and advise that they will be late. Anyway, he is very thorough. We have very few insects getting in the house and when they do start showing up again it is usually about the time that Joe said he would need to come back(usually six months). We had a problem with ants and he was very diligent in eradicating them. We also had a bed bug scare and he helped us to determine if we had them. Super knowledgeable about pest control, I just hope he doesn't ever decide to retire. It's hard to find a pest control person as good as Brown Recluse Xperts that doesn't charge high prices.