Patriot Sunrooms & Home Solutions Inc

My garage floor cracked and coating discolored 1 year after install. Crack was the size of your hand. Wanted to charge me $400-600 for repair. Was told it would not crack. Way too expensive for sub par filling material thats shrinks and cracks. They talk a good talk but do not stand behind there work. Stay away from this company and find one that will stand behind there product and material.

The new rollers on the door work great. The door opens and closes without any effort. The old rollers were worn out and needed to be replaced, we should have done it sooner. The broken window glass was replaced and new caulk was added around the glass. The new glass shines. The installer, John Burkell did a great job on the repairs.

Wonderful. Two of Patriot's employees, Thomas and Jake, who were working in the area came over to our home after hours to examine the problem with our Sunroom door. They told us that they could immediately fix our door and did so. We are exceptionally please with their professionalism and their courtesy. We give them five stars all the way. Thank you!

The problem is we have had an ongoing issue. They have been providing the service free, it was just something they needed to fix so they haven't charged us. They have come out and are trying to fix it so the whole thing is frustrating. I think they have been good about it, but it is leaking where they attached the sunroom to the house. The sunroom itself is fine. They also installed windows and we haven't been too happy with those windows either.

Room itself is ok. However, during construction, an infestation of stink bugs in the room occurred. The workers and management were aware, said it would resolve when roofed. However, did not and room poorly sealed. We CANNOT use the room 2/2 the bugs. Not 1 or 2, > 10 daily. And the stench in the room is horrible. Poor poor company response. Exterminator did not resolve, he agrees room not sealed. 50 K and unusable room.

Everything went well will the product and installation. I'm just extremely unhappy about the price I paid. I could have installed 2 systems for what I paid... I get mad every time I see a sun setter commercial. I so should not have used them, but I had a credit (and they wouldn't issue a check) and I got tired of them calling. So it was the only thing that wasn't overpriced way over anybody else. Be sure to get a quote from another contractor before hiring these guys... Way overpriced!!

On April 30, 2015, I called Angie's List requesting information about how complaints were addressed and was told I needed to contact Patriot Sunroom first to resolve my complaint. I made an appointment with a Patriot Sunroom Service Representative, Tim McClune to have a representative come to my home on May 7, 2015 at 1:30p.m. I was prompted to contact Angie's List Complaint Resolution Process after talking with Tim McClune later that day. He sent someone to my home prior to 1:30p.m. to take pictures of my deck when he initially asked me to meet him at my home. Consequently, I came home at 1:30p.m. and had to call McClune to find out why no one was there to meet me. Consequently, there was a ground hog that had gotten under the new deck. My contention was prior to the new deck being installed there was no gap/opening between the rock bed and the former deck that was replaced. McClune told me he was not going to repair the gap that was left open as part of the deck installment. He suggested pouring concrete as a solution at an additional cost to me. I let him know I was very dissatisfied with his response to my complaint.

This project went very smoothly. The design representative made measurements and provided an immediate quote. Scheduling was handled professionally, and when the schedule had to be changed, they let us know. The installers did a great job preparing and cleaning up the site, so the potentially dirty job of removing glass block didn't leave a mess. The windows look good, and we're happy with the results.

In order to get 3 comparison estimates we provided a sheet of all our requirements to each company. A Patriot Sunroom design rep came out and spent a lot of time guiding us and provided options/new ideas. She also gave us a good description of the company and really made us feel they were a great company that would do a great job. She made another appointment one week later to go over her estimate for the project. So far so good. Goodness ended there. One week later she was a no show for the appointment, no phone call received. After 40 minutes I tried to call her cell but could'nt get through. I called her office and got an apology with a promise to try to reach her. Got a call back from the office and was told by they couldnt reach her either. Eventually the design rep called back and apoligized and blamed her office manager for not cancelling the appointment. She said she was getting some special pricing due in a day or maybe two days - thursday or friday. By monday Apr 14 didn't here back so I left a message on her cell asking about the estimate or if Patriot Sunrooms was not interested and couldnt handle the job. No call back. On Apr 23 I called Patriot Sunroom's office and explained the lack of any response and was told the Customer Service Manager would call back in twenty minutes. No call was ever returned to us. I find this very bizarre. Doesn't Patriot Sunrooms need any business? Our project is not just a few hundred dollars, it is thousands! If their customer service is this bad trying to get an estimate, how would it be to actually have a project started or after start up there were problems!

Our experience with them was very nice. The salesman, the boss, and probably three workers came out. They did an excellent job. Everyone we have dealt with that company was very professional and really good to deal with.

What we were talking about was adding on a sunroom to the back of our house and that what started the whole thing. We figured out that it would make more sense to do windows because that is an absolute necessity and the sunroom was way out of our budget so we went with just the windows with them. We were very impressed with them. Everyone we talked to was very professional, very helpful, and they went out of their way to find out what our needs were. We like the quality of their product and if we had the money, we would have done a sunroom. I think we got good value for our money.

My wife contacted them and the Salesman Mel Hope came out to our house last week on 1/18/2014. He also invited us to their showroom and looked at several different sunrooms. My wife and I discussed the costs and decided that even though it was a Winter Sale price that we couldn't really afford it. We are very impressed with their product and material but the cost is why we decided not to continue on the project. And Mel was very professional, very low pressure, and came across as being very honest.

Patriot replaced my sun room roof that had been put on by another company (now out of business) and they did a wonderful job. Not to mention they came back and did extra work on the sun room above and beyond replacing the roof. They were very responsive about all of my requests and very respectful of me.

The two people in the sales room were very friendly and helpful. Told us someone would call for an appointment to inspect the porch for windows, but no one called. When we call them back, they told us to call a different installer that worked for them. When we called him, he was not helpful and did not really want to come out and even check the windows, told us he wouldn't have anything that would work. We indicated that the sales people told us to call and that they did have windows, he then made an appoint for 4 weeks from the date. We later found a contractor that was very helpful and we will have them complete our replacement.

The salesperson at Patriot Sunrooms & Windows Inc. We went to the showroom. They went out of their way explain everything to us about the windows and also show us all their sunrooms and that type of stuff. They people who came out to measure our windows took the time to explain everything to us and how it was going to be done and what we needed to do to prepare for them to come in and do the work. The windows came in faster than they said they would, which was wonderful. The installers showed up on time and they're doing a wonderful job. I have no complaints at all.

We had built a deck on the back of our house. It always got afternoon sun and was too hot. After 14 years, it was time to do something with it because it was deteriorating. We called Patriot to get options on what we could do - awning, screened porch, three season room, and four season room. After going through all the options, we determined that we would get the most out of a four season room with not a significant difference in cost. Patriot did a nice job scheduling with us, was very flexible, and take their customer service VERY seriously. I'm NOT an easy customer to please and they handled my needs/wants really well and with a smile. The sunroom is beautiful. Anything that I pointed out to them and questioned, they answered or addressed directly. Great product, very professional employees, and great customer service. Thanks, Matt, Laura, Mark, Steve, Jack, Jake, and Gene. Great job!

Called Patriot and got a bid the same day. They started as soon as the material arrived. They removed the old wood arbor and carried it away. They built a new arbor and it is sturdy and beautiful. It is attached to the house and near the pool. This is not the only work that we have had done by Patriiot. They have replaced a large front window, installed two new screen doors with storm windows, and built a large sunroom. I would obviously use them again.

My wife and I contacted Patriot Sunrooms for an estimate. Our contact, Mel Hope was very knowledgable about what could and could not be done. His pleasent "can do" attitude went a long way to make what seemed a daunting project very doable. Patriot's designer was very exacting and answered all of our questions satisfactorily and in a timely fashion. He was able to overcome several obstacles in order to provide a great design that complimented our home. Construction was started early, I believe, in order to take advantage of a break in the weather. The Contruction Crew always arrived on time and worked continuously in spite of the low temperatues. They were always courteous, and responsive to questions. Their work was always the highest quality and never took a short cut in order to get done. When complete, the Construction Crew completely cleaned up and left the whole project clean and neat. Overall, our experience with Patriot Sunrooms was excellent. The project went very well in spite of the snow, rain and cold. Everyone connected with Patriot was knowledgable, polite and above all professional. My wife and I are proud of our Patriot Sunroom and are proud to show it off. When asked, who constructed this room, we will be priviledged to recommend Patriot. "

I could tell Patriot has been around a long time and has built 100s of these rooms, if not more. That is why I selected them over cheaper companies as I did not want to spend $1000s and then find out it was a shoddy job. So I felt I was paying a bit more for security of construction and commitment to their guarantee. They basically build these rooms from scratch, piece by piece and it is a high skill. Patriot is very organized and efficient and I am happy with their work, from start to finish. At times I got a little testy due to other major stresses in my life and they were always polite and put up with my angst. There were many small details to check up on and they were great at always getting back to me etc. They also worked with me to get me the kind of baseboard I wanted. They got the permits from Webster etc. Would use them again.

See above.

The project was started in early October after we agreed on a contract. They had to tear down the old deck and small, covered porch in the back of the house. They removed our gas grill connection before tearing down the old deck. This was completed quickly. Next, they built the deck and then they increased the size of the porch to make a 4 season room. Then they enclosed the 4 season room with glass. We kept the overhang from the porch and added a glass roof to the other half of the porch. Their electrician put in a fan, lights and heater/air conditioner. We bought the lights and fan separately. We also bought deck lights and their electrician put them in for us. We had to hire another company to put in the tile floor in the sunroom. We made changes to the concrete that was in the plans. We added more concrete on the area of ground covered by the porch. We paid extra to have this completed the way we wanted. We had to call in another company to remove our hot tub during this process. The project ended a week before Christmas. We were so happy with the sunroom we almost didn't notice they didn't put a gate on the top deck. When we reminded them there wasn't any problem, except that we are still waiting for materials to finish a gate on the deck. The workmanship was excellent and the workers were friendly and easy to talk to. If we had a problem it was easy to call the office to get answers that we needed. The biggest problem was a disagreement over what was expected for the concret under the deck and sunroom. We worked it out and ended up paying more, but it was more concrete than we had predicted.

From start to finish they were wonderful. When the gentleman came out to explain the product to us he was very professional. The person who measured was also great. The crew that installed the windows was excellent. They were all very courteous, respectful, and helpful. They cleaned up after themselves as well. I would definitely recommend them to others.

We signed a contract in March, and construction did not begin until late June. The crew that did the work was very polite, and did a fair job, but they often didn't begin work until late in the morning and they packed up by 2:30-3:00 on most days. The time they took to complete the job was about two months - even though the weather was sunny and clear for all but 3 days of the project. For one solid week no one showed up to work on our project. When we called to ask about this, we were told the crew had been assigned to another job and my wife was called "a squeaky wheel". I had to make several phone calls to find needed information about siding and roofing materials when we were told Patriot would take care of this. Construction items were stored on three sides of the house, killing most of our lawn, rather than in the back of the house - where there was ample room to store things. Overall the sunroom is fine, but fit and finish is poor. I had to remove and adjust the windows so that they would slide properly, and I had to install sheet metal screws in a couple of places where they were missing. The heating and air-conditioning unit was defective at the time of installation. When we called Patriot to ask about this (they never tuned the unit on to see if it would work.) we were told it was "our problem" and that we were responsible for getting it fixed. It seemed that once the final check was given (about 10 days before the completion of the project) - they were done with us. For $35,000 I expected better customer service and a more cooperative office staff! We would not use Patriot again, and will not recommend them to our friends.

It went beautifully. See above. A very professional company that delivers what it sells.

I did not have them do the work. They were very professional and they did a good job. I did not have any problem. They were very good. Their prices were fairly competitive. They didn't have some of the features I wanted. They wouldn't meet the subdivision requirement for how they had to be installed. They were good on responsiveness. They were better than some of the others. At least they called back. They showed up pretty close to on time. I would use them again in the future to get a quote if needed.