Tri-Lakes Exterior Home Improvement

This company built my deck and we were very satisfied with the work. A few months down the line the ceiling was leaking. They honored their warranty and came to repair the ceiling. Since then we had them two more times to make repairs. But, the leaks only got worse and now our ceiling is collapsing. We were told that it was the gutters, so we paid $896 to install top of the line gutters. Still, the leaks continue. I emailed the company on November 3rd with pictures, asking them for an estimate on repairs, knowing that the warranty is expired. I contacted another contractor who said that the pitch of the roof wasn't adequate enough to run the water down off the roof. So we will be charged at least $4500-$5000 more to make repairs. I am disappointed in Tri-Lakes. We really liked the owner,mouth he hasn't been able to,resolve this issue for us. So here we go again.

Very satisfied with the work performed by Mike Keys and his crew. He kept us informed as to when everything would be completed and everything was left in good shape, NO mess to clean up after.

went fantastic - did the deck and painting and then we kept hiring for other projects

Great company, owner always answered our calls or called back promptly, He was also on site for a short time every day his team was here to check the work and receive our feedback. They also worked with the mess the previous contractor left after he had ordered the wrong material then quit the project. Very professional, we would hire them again and plan to for our next three projects.

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The provider came out the day after I called and requested an estimate on repairing broken pieces of siding on my home. He made a thorough inspection of the entire home and identified each repair (hole, gap, etc.) that needed to be fixed. He then gave me a price that included materials and labor. I gave him a deposit that was one-third of the total price. He told me that the work would be done within 2 weeks, as he had other jobs lined up. However, two days later, he called and said he had had a cancellation and that the materials had arrived so he was prepared to do the work immediately. He delivered the materials that afternoon and the next morning his installers arrived at 8:30 a.m., as promised, and completed the work quickly and very satisfactorily. I was very happy with my experience and would recommend Mike and his company without reservation!

We did the work ourselves

Mike came over and took a look at our deck giving us his vision on how he would proceed. He used top notch materials for all the work. His workmen are very professional and on time every day. They worked on the hottest days in the summer and I even had to almost chase one of them home because it was too hot to work. My husband and I wanted some electrical pulled to install lights and they did it without a blink of an eye. Still they finished ahead of their projected time line. The craftsmanship is stellar. We had a slight issue after the completion of the job and they came out to fix everything while we were on vacation. The most impressive thing we noticed was Mike was there almost daily to supervise, roll up his sleeves and help his crew. He must put hundreds of miles on his vehicle to make sure all his crews are doing as they were instructed. And the relationships are extremely cohesive. We plan on using him again for some other projects we have planned for next year. He keeps his word on the warranties and we trust him.

Responded promptly to request. Came out and scoped out job. Got work done within 2 weeks. Reasonable pricing.

Tri-Lakes contacted my parents to say that their company is too far away from my parent's address to consider providing service to them. Therefore, Tri-Lakes was out of the bid selection process.

Very fast and efficient. Showed up for appointment, inspected roof, left to get new shingles and returned same day to install.

A local realtor from the largest realty company in the area.recommended Tri Lakes Exteriors and its owner Mike Keys. Mike and his team did a great job. Their attention to detail was amazing and all of the work was performed on budget and finished before the deadline. From the consultation, I very much got the sense that Mike was interested in doing the right thing and not misleading us or selling us something we didn't need. I talked to a couple other companies and got the feeling they were a little smarmy and that as the process progressed I would be hit with a couple of unexpected surprises. Tri Lakes estimate was in-line with the other estimates. But upon completion, it was obvious they went above and beyond in putting on our siding. In a couple of places they replaced the under material to ensure there was no wood rot. And they handcrafted a couple of areas to guarantee a tight fit. It's important to know that Mike and his team live in the area. If something goes wrong, he knows its his reputation at stake and these are his neighbors that will be upset. So in our case, he did everything possible to deliver an outstanding product. I really believe that working with a local company is great for the community but also guarantees that the company is more likely to care and do a good job. I know in that was the situation with Mike and Tri Lakes Exteriors. I would recommend them in a heartbeat.

Well at first I thought it seemed fair on the price and he seemed sincere as to what needed to be done. But when the man came to power wash and stain several months later, my husband told him that some of the floor planks had sap so didn't think they were ready to be done. The gentleman seemed to think the power wash would handle that and continued on with the job. For the first couple of days, it looked very nice, but then the wood started sapping, not one but over a dozen boards. We contacted Mike and he said he would get out there and replace them, he said sometimes Pine wood does that. We waited for over 3 weeks and nothing, so my husband left several messages that were unanswered. Finally he got through and Mike didn't seem to happy to accommodate us anymore. He wasn't going to replace all the boards, he would try and fix what he could by cutting off the bad part and replacing. We were not happy with the cutting up of the boards, thought the whole board should be replaced. So he sent a gentleman out and he told my husband that was what he was going to do, just cut the bad part out and replace then he would stain the replacements. To me that was not a good fix, but I was out of town and my 70 year old husband was trying to handle it. So my husband said he came back in the house to let the man do his job and next thing he sees the guy has packed all his stuff up and was leaving. He called Mike to see what was going on and Mike acting very unprofessional just tore into my husband saying his man felt threatened and could not do the job. Right my 70 year old husband was going to harm this younger man. Mike proceeded to tell my husband he didn't have to replace the boards that he was just trying to be nice. He called my husband a liar etc. Mike also claimed he told us that the Pine Wood saps. Now I call Mike a liar. I was in on the original bid, no way did he mention about the sap. If he had we would not have had him put in the Pine. I can't even go out on one side of the deck as I step in the sap all the time and then it is on your shoes. This man claimed he was insured, but never would provide proof. We never got a any kind of a receipt for the staining job. I am so sorry we ever went to Kimberling City to get service. He should be ashamed of himself for taking advantage of seniors or anyone. As far as the good reviews, this must be people that live in Kimberling City or close.

Mike Keys of Tri-Lakes Exterior and his company did excellent job! The cost estimate sounded reasonable. He is very professional, detail oriented and trustworthy. He removed both toilets, all kitchen cabinets, refrigerator, dishwasher and the stove. Removed all old tiles and scrape the old grout off of existing subfloor. Installed new concrete backer board and the new tiles. This is a rental house, so I am not there to oversee the work. Everything went fine and he sent me detailed photos by email so I could see the outcome. I found Mike Keys to be honest, reliable, hard working, and able to execute the job on time and within budget. He also power washed my house from outside and the work was excellent as well. I would highly recommend him to others and definitely will use his services in the future.

We haven't had time to finalize what we are going to do. We got three quotes. They were very professional and they came out shortly after I talked to them. They walked around the house and measured everything up. He laid out what they would do and showed us the various types of gutter guards they had. It took 20-25 minutes. They were all about the same price. They were here within minutes of when they told me.

This small job was completed without much fan-fare.

They designed and built a back porch/deck and did a great job. We even have a little bench around the parameter of the porch. Prompt, good workmanship, and was very reasonably priced compared to other estimates. I would definitely use them again.

Mike Keys of Tri-Lakes Exterior and his staff did an excellent job! He was very efficient and detail oriented. This is a vacation condo, so we were not there to oversee the work. We placed our trust in Mike, and he did not let us down. The work was completed in a timely manner and he provided detailed photos to us by email so that we could see the outcome. He also offered to coordinate the new carpet installation so that we would not have to make another trip out there, so he met the carpet installer at the condo and provided access. Mike also promptly notified us the next day of the damage the careless carpet installer had caused, and provided photos by email. He personally contacted the company that contracted the carpet installer to advise them of the damage and offered to meet them there to show them the damage. He really went beyond what I would have ever expected, but he clearly felt an obligation to follow thru until this matter was resolved. With Mike's assistance, the company paid for the damages to the newly painted walls, the new trim, the fireplace mantel, and Mike was able to make the repairs quickly and completely. I highly recommend him, as he is conscientious, trustworthy and does an excellent job.

Mike came and gave some suggestions on how to proceed with our step project. He came back by with an estimate and samples of his products. They were there on the date they promised to start. We were so impressed with they way they kept everything extremely tidy even while in the middle of the project! The steps are beautiful-we are so proud of them and can't wait to have some other things done. Thanks Mike!

Work went very well. Crew was punctual and completed the work faster than expected. I would use this company again.

They made the bid, started on the job within a few days, and finished it after a few days. They cleaned up all of their mess - down to replanting grass - we were very pleased.

Mike was a pleasure to deal with from the beginning to the end of our job. We had so much work performed between the Roof and Windows/Door and it was all performed on time like he promised. Mike was always available if we had any questions and he followed through with anything we needed. All of the workers completing our job were Generous and Polite and made sure to always clean up before leaving our Home. Without a doubt, we will do Business again with Mike, Tri-Lakes Exterior, when needed in the future.

They came out and gave me a bid on 2/16, and started work on 2/21. The job was completed by 2/24. The work was professional done, and each time they found a bad piece of decking board on the roof, the showed it to me before the replaced it and after they replaced, per my request. They clean up the entire mess, around the whole house, and left nothing laying around. I was very pleased with the job they performed, and thought they were very professional. They will be back this week to wrap my facia boards with aluminum, and I have no doubt in my mind the job will be done correctly, in a timely fashion, and handled professionally. I will definitely hire this company in the future for other projects that I will not be able to perform myself around my house.

Very professional and very punctual. completion date was earlier than said..quality of work is outstanding. The wife and I left for a couple days and expected to come back to a hole in the ground, instead returned to a completed paver patio that was staged for us. we had a crooked gate to the fence in our backyard and with out one word of mention about it came home to that straight and aligned as well. highly recommend