Zipco Cleaning & Restoration

I would HIGHLY recommend NOT using this company. We hired this company after we had our dishwasher leak on our hardwood floors while we were on vacation. We chose to go through a contractor (Zipco) for the hopes of convenience and quality. Unfortunately, we walked into a nightmare of a year of both major inconveniences and extremely poor work. In the water damage, the only things needing repair were the floors, trim, and toe kicks. Every single one of those items were done incorrectly and many corners were cut. The most frustrating part is that the contractor (Dan) never caught any of these blantenly obvious mistake, we had to track him down multiple times and had to take countless day off work for his workers to correct the mistakes. -Toe kicks were installed 2 inches too short and they used the floor stain rather than trying to match the cabinets (a completely different color). They took a piece of wood and shoved in the top to try to hide it from the side. -The baseboard was cut too short, so instead of adding a correct length they glued on an extra piece and it was literally bowing off the wall. -The floors were stained unevenly throughout the house and had to be re-sanded and re-stained putting us out of the house for multiple weeks (at our expense). The floorboards were also cut to short under the cabinets so they had to come back and add pieces that looked terrible just so we didn’t have holes where flooring should have been. The hardwood floors have separated throughout the entire floor of the house because they didn’t acclimate the wood. And now less than a year later the flooring is cracking in multiple places and they refuse to uphold our flooring warranty because they claim the dishwasher leaked again. However, THEIR plumber that they sent confirmed that it hadn’t and some of the places that it is cracking is nowhere near anywhere water could reach. While they came out to fix the trim and toe kicks. It is incredibly horrifying that Every single thing they there were supposed to do work on, they absolutely ruined. And now we are stuck with a very expensive floor that is ruined by them. We have been incredibly patient, giving them the opportunity to fix there wrongs multiple times, but that this point they refuse to make it right. I could not in good conscience recommend this company to anybody. The pictures say everything! Do not walk away…… RUN!

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First, confirming prices and appointment was accomplished with ease. All my questions were answered and they were flexible in what we may need. They arrived on time, the supervisor was very professional and we went through the house with detail. We discussed options because of the problems with the carpet. He was outstanding with understanding our concerns and not wanting to waste our money cleaning carpets that were beyond help. When they were about done we discussed the finishing options (scotch guard) and made some decisions so they could finish. I was very impressed with there professionalism from the initial contact to the follow up after the appointment. I highly recommend them and will use them in the future!

I purchase a groupon for carpet cleaning in 3 rooms. So I called about the definition regarding room size because we have a loft and pricing for additional services. The girl that answered was very nice and answered my questions. And sent me a price list. I must add that the price list was detailed and easy to read. So no surprises. (I forgot to ask about the carpets in the walk in closets). They worked with me on a schedule, confirmed the appointment and showed up 15 minutes early. Because of the time I requested I was warned that they may be late - This was not the case. The team was introduced and we went over the rooms with one of the guys while the other got the equipment set up. After that they got to work. They did a great job and finished quicker than I thought they would.