Turtle Tuff Overhead Door

Jimmy was on time and very professional. Explained the issue, fixed it quickly, made sure the door was working correctly and the opener was working. He explained the warranty clearly, told us he would be following up to make sure everything was still running smoothly, and checked our other door and opener to make sure it was all correct. I highly recommend them for any garage door needs. The price was very competitive compared to some other companies we had called. What they quoted over the phone without looking at the door was what we paid.

DO NOT under any circumstances contact Jimmy if you want the job done right the first time without being cussed out and berated. I have only rarely felt compelled to leave a scathing review of any kind before today, but this tale is absolutely unbelievable without recorded and photographic proof. In November of 2018 I called Turtle Tuff, and James came out that Saturday within the hour to quote me new garage doors. Off to a good start. I put a down payment that weekend of half the cost, and the doors were ordered; after a couple botched attempts at coming out to install them (not their fault, computer issues at manufacturer) they finally came out on December 28th but the doors were roughly 2 inches short of the opening in the center, which I was promised would be sealed that upcoming Wednesday the 6th when they returned to "double stop the top" and take a look at the clunky opening motion. Wednesday comes and goes; no word. I contact James on 1/11 to ask if they still planned on finishing the doors. Reply was short but basically "installer was swamped, he'll be there tomorrow" . Tomorrow comes and goes; no word. I contact James on 1/25. I know he says he's swamped, but just some arbitrary date in the future would be better than the "I'll be there tomorrow if the installer can't make it" response I got. Yet again, tomorrow comes, and no word. James contacts me on 2/5, asking if I'm home. I was not, but I gave him the garage door code to finish. Get home; doors weren't done, no word. I contact James on the 6th. No response; contact James on the 7th; no response. Called him from a different number on 2/10 since no messages had been responded to. Tells me installer will be out there "Today". No surprise at this point - no call, no show. At this point I become very frustrated and file a credit dispute on the deposit on the doors in the hopes that when money is involved, he'll actually show up to finish and stop spiking my energy bill from the very drafty doors. Get a random call on 2/19 from James saying someone's at my house to finish. I get home; nothing had been done, nobody had been by. Call James to inform him. He forgets who I am at first, but then has me send pictures of the doors to see whats wrong with them. After asking him if anybody had been by on 2/20 to finish/fix my doors without a response, at the request of my credit card company I asked for a return/refund since it was clear there was no intention of finishing the doors. Well, that did it; I was berated by James about my patience being, and I quote, "a joke", but there was a promising sign that he may actually finish the doors, so I let him know he was welcome to come and finish the doors any time and if he had done it the last 5 times, I would not have had to take it this far. I get home and lo and behold, the doors are finished. They still open pretty clunky, and after multiple requests, I had not gotten an invoice nor warranty paperwork, but decided, even after being berated, I'd leave it alone for now and cancel the dispute; which should close within a few days as per the credit company. Fast forward to today and I receive an email that is downright unprofessional and threatening in its demeanor that should never be written to anybody, let alone a customer of your business. Like I said, if I did not have photographic proof, would you believe this was sent by an owner of locally owned small business TO A CUSTOMER?! I am warning everybody reading this right now; contact and patronize this company AT YOUR OWN RISK. James may seem nice and well mannered at first, but 'rudeness' and 'poor customer service' does not even come close to describing this experience. From start to finish, all told, the entire ordeal took over four months, and has left me feeling threatened in my own home. BUYER BEWARE - if you want prompt service, or any service at all, I recommend you do NOT do your business with this man. In the interests of full transparency, I have installed a security camera, changed my garage door code, and contacted the sheriff's office.