The Hayes Company

The team at Hayes was quick to respond to my initial request and explained my options in detail. They provided me a variety of choices and helped me determine which would be best for my needs and budget. The install team was efficient and respectful of my home ensuring it was protected through the process and thoroughly clean when they finished. They followed up with me and I could not be more pleased with the service, product and value I received! I noticed a substantial reduction of my next heating bill, too!

Requested quotes from multiple companies 5 days ago. Every company I requested a quote from got back to me within 24 hours except Hayes. They never called or emailed me back. Yup

The estimator was prompt, professional and accommodating. The crew arrived on time the day of installation. We have already noticed an evenness of temperature throughout our home in the first 24 -48 hours. It is so nice to no longer have pockets of heat here and there. We would definitely recommend this company for your insulation needs. A special thank you to Dan, for your exceptional customer service and professionalism.

Hayes was professional and courteous. Everyone arrived on time for appointments and worked diligently to complete work. So far, it seems much easier to keep our temperature at a comfortable level without leaving the air conditioner running all day.

Waited four weeks, called them myself several times and finally got a call back. Uh, that model doesn't have a converter, you have to run it for FIVE HOURS before it will clean out the fumes. Running a gas fireplace for FIVE HOURS - are you kidding? Cleaned it up and sent a bill for $150.

The energy audit was not the best because I only went with the infrared. Found out there was no insulation in the garage. The guys were as neat as they could be. This is a very messy job. They drilled holes on the inside, insulated plugged the holes and spackled over them. All very neat and tidy.

The energy advisor, Mike, was thorough and pointed out additional work that needed to be done in our attic besides adding insulation. His bid came through the same day he was at our house. Unfortunately the scope of work that he bid far exceeded what we were willing to spend. He included replacing the floor in our storage area as well as adding a second attic entrance from our garage ceiling. We actually ended up pulling up the floor ourselves and adding an extra entrance was unnecessary. He also pointed out attic condensation that we had missed. It was due to some plastic that we'd thrown on the floor in a storage area. We could remove it ourselves since it didn't take their level of expertise. Again, he was thorough and we appreciated his insight. His ideas about improving the insulation around a loft were excellent, but the way he wanted to treat our soffits seemed like overkill after listening to two other companies. Overall, we think that The Hayes Company would do a good job, but we simply didn't need everything included in the estimate, plus they were $2800 higher than one and $3700 higher than another with similar bids minus replacing the floor and adding an additional attic access point. We didn't see any point in getting a bid for a scaled-down scope of work.

The installation went very well. The installers spent a little over an hour with the install. The log set is really nice and having a remote start is convenient. Our flue was broken and the original log set was starting to rust so it was time for an upgrade. We had a slight issue after the install and they came back within a few days to address the issue. This is the second project I've used Hayes Company for and I highly recommend them. Their prices are not lowest nor the highest but their service is great.

It went very well. Hayes did a very good and surprisingly comprehensive inspection. My only reservation in giving them a higher grade is that for the next several weeks they contacted me and asked to provide insulation services. While the inspection was good, it appears that the service is mainly to provide prospective customers for their insulation services. The workers that came out were excellent. They were very prompt.

Michael and team was very helpful moving things out of the basement. He gave me tips on things I could do to save money on energy, like taping seams around the vents to redirect the air, and insulated doors.

Audit and follow up were conducted in a professional manner. The insulation job took on whole day and all jobs were completed.

It worked out fine. They finished the audit and gave me a report. I had some of the work done by the handyman that I used. Then I have some more work to be done by them that I don’t think my handyman is capable of doing. They used something to determine whether or not there was leakage. They found out that I didn’t have insulation where I should have had insulation. They showed me where insulation needed to be done and talked about the lighting. They suggested that I get a new hot water tank which I would not be doing. They talked about sealing where the air was coming into the house. There was no additional cost. I don’t have anything to compare their quality of work.

They did a very professional job. I'm happy with the work they've done.

The service went well. The technicians were on time and professional dressed for the job. They were efficient and consistent worker. They got the job done and I was happy with the work. I had no problem scheduling the deal.

We didn't think we needed insulation but thought our windows were drafty, but a friend worked there and suggested an energy audit, we did. We thought it was a bit expensive, but it was a very thorough audit! The audit price included a portion that would credit us if we decided that they do any work for us. We thought we needed new windows in our fairly new home, as winters are cold and summers too warm in much of our house.. We were SHOCKED at our energy audit, our windows were great! But we had huge areas of air flow from outside the house. They actually showed us on cameras the difference in temperatures on our walls and windows, and our windows are fine! They told us the builder did not properly construct our attic, as it had 2 walls missing. We had no walls from our front porch to our attic, 2 knee walls were missing, and add no insulation in those areas at all, and very little in our attic. The had an excellent appraisal with several options for us in different price ranges, and we could add whatever we wanted for them to do, or we could do some small items as well. We chose the more moderate option as it would leave minor things for us to do. They are very professional, did the work over 2 days, supervisors came by a couple of times a day to see the progress. Nice and friendly people. Suggested we get the cellulose insulation as it would help with the few silverfish living in our attic. Since we thought we would be out $50,000 for new windows, and our windows were fine, we were happy to pay them to correct our problems! They also came out after the work was completed for another energy audit to see what had improved for us. It was amazing! We had over a 27% decrease in airflow from the outside. He said if they get 18- 20% that's excellent, so our home was in bad shape. Our utility bills are down about 1/3 of what they were before, and that has been wonderful on our budget!! We also have had other appraisals for windows that lost their seal, but we did have someone else do those, they were custom windows that had condensation in between the panes. Would very highly recommend this company!

Overall it went well. There were 3 different teams that came out to our house for the different improvements. They were professional and cleaned up after themselves

Very professional no non-sense

Workers were professional. it did take two trips as the heat became too much the first time to complete all the work. But they quickly rescheduled and were always on time. Estimates were timely, and they were considerably cheaper than another prime competitor.

We purchased a split level home a year ago and noticed over the winter the formation of ice damns and then at the start of the summer, the 2nd level of the house would be about 15 degrees hotter than the lower level. The attic access isn't in the most ideal place, but finally getting up there I discovered we had about 3 inches of old cellulose and in some place, no insulation. I called Hayes as well as a competitor with equal ratings on Angies List for a quote. Both were professional, albeit the competitor was probably a little more detailed in their review of my situation. Regardless, Zak at Hayes provided a fair quote and when the competition provided theirs, to include some items that Zak didn't at no fault of his own, I shared the information with him so an updated quote could be provided... so it would be a fair, apples to apples comparison. At the end of the day Hayes was the cheaper bid, but I got the same results as the other vendor committed to. On the day of the install, the installers actually showed up early (they called even to let me know) and were professional throughout the time they were here. They took precaution with my home and even my yard - putting down plastic from the front porch to the truck so as to not damage my grass going back and forth. No regrets in hiring Hayes Company. Now that the weather is heating up more, I can tell a significant difference from the before to the after.

The audit was easy to schedule. The service provider showed up on time and was very professional. The report came to us in a timely manner afterward. The only problem has been afterward. We were interested in doing some of the home improvements they recommended in the report, but the company has become extremely unresponsive and seemingly uninterested in working with us. I can't explain why they wouldn't be interested in continuing to get business from us - except for the fact that I made it clear I would not be able to do the full $15,000 in recommendations they made. I was willing to do some of the projects at this time, perhaps $1,500 or so worth of business, and they've been very difficult to try to work with. We plan to shop around with other companies to do the home improvements.

Beautiful job. Tom's shower guy came to our house, measured the shower area, gave me guidance on I stallion of tile and blocking to support the surround. Once I finished my tiling they came out at the scheduled time, completed the job in a few hours and cleaned up. They called me the following week to make sure I was happy. I am 100% happy with my decision and will call them again when I remodel my master bath.

It went well, we received a report of recommended repairs and updates that would make our home more energy efficient.

The company was quick to respond when in the bidding process but was completely unresponsive and lacked follow up during the work and once the work was completed. Aside from sending me an invoice I haven't heard from them following the work being completed to see if the work had been done to my satisfaction. The work involved me being out of the house for up to 12 hours on a weekday. Since I have a 10 month old baby and no family locally that involved me setting up some doctor's appointments to fill some of the day and asking a favor of a friend to meet me at her house and let me in to spend the day at her home. I was contacted the day before the work was due to be completed by a gentleman named Steve, a foreman I assumed, to inform me the crew would be at my house at 8am the next morning. I scheduled an 845am doctor's appointment based on the time given to me by this foreman. When the crew had not showed up by 830am I called Steve and left a message asking the status of the crew...no response. Once the crew was an hour late I called Steve again to ask if they were even coming so I could get to my appointment (which I was no 20 minutes late for)...no response. The crew did arrive shortly after 9am and apologized once they realized they were late, they told me they weren't given a start time by Steve. The crew who arrived to do the work was very polite and respectful of my home and were by far the best communicators at this company as they were sure to text me when the work was completed and let me know how they had left my home (locked, with one window open and a fan running). Steve never once returned my call to see if the crew had ever shown up or to apologize for their lateness. I am a firm believer in communicating with a customer, especially when you are coming into their home and disrupting their day. I never heard from Steve or from Zac (the sales person) following the work being completed. I did, of course, receive the invoice in the mail...at which time I sent an email to Zac to let him know of my disappointment in the experience I had with the company. I still have not received a response email from Zac in regards to my disappointment with my experience. I had hired the company before and had a similar experience with the communication but decided that I would give them a second try. I believe in giving a company another opportunity to show me they care about customer service as I know sometimes it's an individual employee and not a company culture of poor communication. The bulk of the work was done well and I appreciated the knowledge of the original sales person about energy efficiency and insulation. I was disappointed with the communication following my previous experience as well, no one ever called or contacted me to make sure the work had been done to my satisfaction. The workers had damaged a ceiling during that experience but I was never able to discuss that with anyone at the company as no one ever contacted me. They are not the cheapest company and I am ok with that as long as the work is done well and I feel like the company has communicated with me and cares that the customer has a good experience with a company they allow into their personal residence. Overall it was just disappointing.

You have to ask more about the detail while they are there as far as how the report is going to come back. And then when I finally got things I think I should have asked more from them about what it was really going to look like from the example. I thought I was going to get more from these industry things and it wasn't as detailed as I wanted.

The young lady was very nice, thorough and professional. She provided a thorough and detailed report.