The Amazing Patio Cover Co

I have been working the patio cover manufacturer American Louvered Roofs, who I believe is located in Kentucky, to get the problems with the improper installation corrected. I believed I had an agreement with American Louvered Roofs for them to have their new local dealer properly rebuild my patio cover. When workers showed up to do the work I found out that they were independent contractors sent out by the local dealer with the premise that I would be paying for the labor required to rebuild the patio cover. This was certainly not the understanding I had from Paul Sessum, part-owner of American Louvered Roof. I called Paul and was told that they are only the manufacturers and any problem with the installation is not their problem. He suggested calling the original dealer/installer (see below) who is no longer in business. In any event American Louvered Roofs does not really stand behind their product and its installation. My advice is to stay away from this product at all costs. It may be a good concept, but the installation is complex and subject to many problems. STAY AWAY! Met Ron Williams at the OP Home Show where he demonstrated a louvered patio cover system. The concept of being able to open or close the patio cover to let light in or keep rain out seemed like a great idea, so we arranged for an in-home estimate. The samples Ron showed us seemed good so after a couple days of consideration we decided to go ahead with the project. The materials were delivered direct from the manufacturer's factory in a reasonable time. When the installer arrived we began to get nervous. The installer arrived in a beat-up pickup that probably should not have been on the road and he seemed to have very minimal tools and equipment. The installer also had a couple of different helpers and the one with him for the actual installation was probably just out of high school, at best, and obviously had no construction experience. The actual installation took 2 days but it quickly became apparent that the installer was not really sure what he was doing. With the first rain we discovered that that the patio cover was installed with no side to side slope so that during a rain water would not run off of the louvers but leak through onto the deck area. The product is advertised as being 98% water proof. Also after installation many of the louvers did not close completely and several were not completely locked into place. When we called about the louvers not closing and the leaks, the installer did come back 2 times to try to adjust the louvers but was never able to get them to close completely or to stop water from leaking through. At this point Ron stopped returning our calls and we were never able to contact him again. It is my understanding that The Amazing Patio Cover Company, aka Ron Williams, is no longer in business, at least under that name. The actual patio cover system is manufactured by American Louvered Roofs out of Kentucky and actually seems to be a decent concept. I believe all of our problems are due to improper installation and lack of knowledge about how to install this type of patio cover. The manufacturer has been helpful with answering questions and supplying parts (at my cost) as I try to fix the problems myself.

ice