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SERVPRO of Clay County

1.3(
4
)

Carpet Cleaning, Floor Cleaning and Waxing, Air Duct Cleaning,

... +2 more

About us

Additional contact name - Liz Shelledy.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Fire, water, and mold cleanup, restoration, residential and commercial cleaning including carpets, floors, draperies, furniture, upholstery & duct work systems.

Amenities

Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.34 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
0%
1
75%
Rating CategoryRating out of 5
quality
1.8
value
1.6
professionalism
1.8
responsiveness
2.3
punctuality
2.0
Write a review
Showing 1-4 of 4 reviews
Joanna D.
07/2013
1.0
carpet cleaners
  + -1 more
My daughter had been in the hospital for weeks and my dog got sick all over the house. I had tried to clean up several spots but couldn't take the time needed away from my daughter to do the rest so I decided to hire a professional. I told them that it was they would be cleaning up when I called. I explained that it was on three different levels of my house. I instructed them that I had two different types of carpet and that the longer shag was in the basement. They sent out one guy with a machine. He did 2 spots I had already worked on on the main floor. Then he started making excuses. He needed a different machine for shag carpet. He couldn't carry this one up and down stairs by himself. But believe me he had no trouble grabbing it and running out the door in less then 15 minutes. They wanted to reschedule for 2 days later but with my daughter in the hospital I was not available when they could be there. I had another company come in the next day that had done work for me before. I trusted them and just left the door open as I was tending to my sick child. They had the same machine which Servpro said they couldn't use. They charged me $75. Then I got a bill for $90 from Servpro. I called to talk to the management about the outrageous bill! All he did was make excuses for him sending the wrong crew, wrong machine, etc. Nothing was his fault. He needed money for mileage. I reminded him I called Servpro of Clay Co and it should be a 5 min drive. He said they come from midtown. Finally he said he would give me a $10 discount. Then they billed me again for the full amount. Do not use them. If the job is undesirable they will bail and charge you anyway. They are totally unethical.
Description of Work: They were supposed to come out and clean my carpet. Instead they came out and bailed on the job and charged me anyway.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$90
Robert M.
07/2012
5.0
Hot and Cold water outlets in laundry room had been leaking for five days when discovered. Called Servpro. They sent someone out within 1 hour. The person who came out said he could fix it for $900, or we could fix it ourselves by buying a dehumidifier and a fan. Cost $200. Didn't even charge for the service call. I appreciate their honesty and willingness to work with us!
Description of Work: Hot and Cold water outlets in laundry room had been leaking for five days when discovered. Called Servpro. They sent someone out within 1 hour. The person who came out said he could fix it for $900, or we could fix it ourselves by buying a dehumidifier and a fan. Cost $200. Didn't even charge for the service call. I appreciate their honesty and willingness to work with us!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert A.
08/2010
1.0
Would definitely not recommend this company
Description of Work: The company was called to clean a small area under a window well that got wet- they did not provide an estimate but said insurance would cover the damage and that the carpet needed to be removed to prevent mold and health problems. They left 4 fans running and returned several days later to pick them up. They spent approximately 1 1/4 hour removing the indoor/outdoor carpet and pad. They did not send a bill right away so the company was contacted for a bill. When the bill arrived it was for $1496. They claim they came back everyday to check on the concrete walls and floor. They did not come back to check until picking up the fans.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$1,496
Response from SERVPRO of Clay County
This gentleman is not our customer, he apparently sold a house to a customer of ours that had a flooded basement from the summer monsoons due to faulty guttering and drainage. Our only contact with him was once on the phone, he never actually saw the damage but the tech did tell him the extent at that time and we told him we would provide a detailed bill as soon as we could. We were called out by the residents to dry the entire basement structure that was wet, not just clean a small area under a window. The homeowners were hoping to make an insurance claim but we informed them that it probably would not be covered since it was caused by groundwater runoff. The customer signed authorization forms directing us to go ahead with the work and they knew they would be responsible if insurance did not pay. It is my impression that they are trying to get him to pay and he is trying to get us to reduce the bill to less than $400. There was 425 sq ft of wet carpet with fungal growth visible on the backing, felt pad that had been wet multiple times and had a noticable odor, and approximately 5 sq ft of drywall that had visible fungal growth. All of this was removed, hauled off site, and disposed of. The whole area was disinfected and treated with an antimicrobial and 1 large commercial dehumidifier with HEPA filtration and 6 air movers were left for two days to dry the remainder of the structure. We did the initial work on Thursday, monitored the progress and repositioned the equipment on Friday, and monitored and picked up equipment on Saturday. All our charges are standard for our industry. The homeowner/resident was happy with our services when we left, in fact he kept trying to help carry equipment. We provided documentation of all this to the customer and the non-customer member but member refuses to correct his erroneous report. Nor has anyone made any payment on the account.
02/2004
1.0
THEY WERE HIRED BY OUR INSURANCE COMPANY TO CLEAN EVERYTHING IN THE HOUSE FROM SMOKE DAMAGE FROM A HOUSE FIRE. WE FELT LIKE OUR HOME WAS NOT AS IMPORTANT AS OTHER HOMES THAT THEY HAD TO DO. WE HAD NUMEROUS ITEMS MISSING AFTER WE MOVED BACK IN. SOME ITEMS WERE FOUND AND RETURNED BUT OTHERS WERE NOT. SOME OF THE COMPANIES THEY CONTRACTED WITH DID NOT TREAT OUR VALUABLES VERY CAREFULLY. I WOULD NEVER RECOMMEND THEM IF YOU HAVE A CHOICE.
Description of Work: CLEANED HOME ITEMS AFTER A HOUSE FIRE.
Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from SERVPRO of Clay County
THIS SERVPRO IS UNDER NEW OWNERSHIP SINCE THIS LAST REPORT. THE PREVIOUS OWNERS HAD LOST INTEREST IN THEIR BUSINESS AND WERE NOT DEDICATED TO CUSTOMER SERVICE. SINCE OUR PURCHASE OF THE COMPANY IN 2003, A COMPLETE TURNOVER IN STAFF HAS TAKEN PLACE. OUR NEW EMPLOYEES ARE PROFESSIONALLY TRAINED AND DEDICATED TO EXCELLANCE IN SERVICE. THE NEW OWNERS HAVE A POLICY OF COMPLETE CUSTOMER SATISFACTION AND TREAT EVERY CUSTOMER''S JOB LIKE IT WAS THE ONLY AND MOST IMPORTANT JOB. EMPLOYEES ARE TRAINED TO TREAT OUR CUSTOMER''S PERSONAL ITEMS AS IF THEY WERE THIER OWN VALUED HEIRLOOM POSSESIONS. SERVPRO IS A FRANCHISE OPERATION, EACH FRANCHISE IS ONLY AS GOOD AS THE FRANCHISE OWNERS THEMSELVES. OUR DEDICATION TO EXCELLENCE AND HIGH STANDARDS SET US APART FROM OTHER FIRE AND WATER REMEDIATION COMPANIES. WE STRIVE FOR PERFECTION ON EVERY JOB AND WHEN THAT STANDARD IS NOT MET WE DO EVERYTHING IN OUR POWER TO MAKE SURE THE CUSTOMER IS SATISFIED. SERVPRO''S GOAL : "LIKE IT NEVER EVEN HAPPENED". PLEASE CALL US FOR YOUR FIRE OR WATER DAMAGE MITIGATION AND REMEDIATION AS WELL AS HEAVY HOUSEHOLD CLEANING SUCH AS CARPET, UPHOLSTERY AND FLOOR CLEANING. WE ALSO SPECIALIZE IN MOLD CLEAN-UP AND STUCTURE DEODERIZATION. WE WOULD APPRECIATE THE OPPORTUNITY TO SERVE YOU. THANK YOU, LIZ & STEVE SHELLEDY OWNERS SERVPRO OF CLAY COUNTY 816-436-7420 SERVPRO OF LEAWOOD & OVERLAND PARK 913-381-6550

    Contact information

    PO Box 28391, Kansas City, MO 64118

    www.servproclaycounty.com/contact/contactus

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Floor Cleaning and Waxing,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning

    FAQ

    SERVPRO of Clay County is currently rated 1.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    SERVPRO of Clay County accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, SERVPRO of Clay County does not offer free project estimates.
    No, SERVPRO of Clay County does not offer eco-friendly accreditations.
    No, SERVPRO of Clay County does not offer a senior discount.
    Yes, SERVPRO of Clay County offers emergency services.
    No, SERVPRO of Clay County does not offer warranties.
    SERVPRO of Clay County offers the following services: Fire, water, and mold cleanup, restoration, residential and commercial cleaning including carpets, floors, draperies, furniture, upholstery & duct work systems.

    Contact information

    PO Box 28391, Kansas City, MO 64118

    www.servproclaycounty.com/contact/contactus

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM