Precision Overhead Garage Door Service

Quick response. Accommodating schedule. Reasonable price with quality result

This was the worst experience I have ever had with a professional service! In November I had a hung garage door and chose to go with Precision Overhead Door of Kansas City since it is name you can trust. I do not trust them. After reading the reviews it is clear that I am not alone on the amount of up-charging they do. I was given a quote for over $1500 to fix it long term. I was able to get the bare minimum down to about $475. Money was really tight for us and that was all we could afford. Then when they came to do the work, they tacked on another $150 because it was harder than he thought, so I had to borrow money from my kids Christmas fund. Then after he left, I tried to open and close the garage door at which point it fell of track again. I called to have them come out only for them to tell me that I needed 2 new springs for $575. I told them again that I could not afford it and they gave me a discount for $465 to replace the springs. I said that I would save the money to do the repair. Finally at the end of January I had enough money saved to do the repair. When they came out, they said that the price had gone back up to $575 after trying to get my wife to sign a waiver to do it for $800. I called and spoke with Alex, who was nice when he wanted to be nice but overall was very condescending every time, we had an interaction with him. He made us feel stupid and talked down to us. He explained that was a 1-time discount and they would not honor it. I hung up the phone and immediately called the office. I spoke with Bo, the supervisor over the garage door installation, who was so rude to me on the phone. After I didn't get anywhere with him, I asked for his manager, I cannot recall his name, who was the rudest manager I have ever spoken with. He was the director of operations. He told me that every time I Google Precision it costs them $100 and that I am costing them money. He reluctantly gave me the original quoted price of $465 on the condition that I leave a 5-Star Review. The work was completed but I will not let a company bribe me for a dishonest 5-star review. Instead, I will be honest and warn others. I will NEVER use this company again and will spread the word to everyone I know to avoid a company that is not one that I can TRUST.

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They were on time and made necessary repairs on bo0th doors there service men were very polite and helpful.

They came out very quickly, fixed the problem and were very reasonable in price as well! Customer service was excellent all the way around and the Technician was very knowledgeable and helpful with his explanations!

Expensive

Everyone involved has been wonderful and caring. I recommend Precision out of Liberty MO to all. They were professional and knowledgeable top to bottom!

Pleasant scheduler and Skilled and professional technician.

Excellent work,on time and friendly. I would recommend

I did not hire them but they said I could call 24/7 and I was not able to reach anyone.

Quality materials, professional service, and well priced

Not bad. Ok to work with. Relatively user-friendly. Do not appreciate having to pay up front.

Very professional. They explained anything that needed changed. Very affordable.

Should have done my homework, as I wasn’t aware a door handle and door lock weren’t included. Those are extras.

The service man was on time very professional Plus quick to see how to fix a difficult job he made a hard job look easy Thanks for a job well done

He was on time and we just handed over the project that he was scheduled to do. finished quickly and we have no complaints at all. A good company.

I did not know that they would add a surcharge (70$) to the bid if I did not use their services right away. I wanted to get multiple bids, and I felt trapped.

I do not know if I am pleased with the work since they cannot get the garage door for six months.

Their technician was very helpful

The Tech was professional and quick. He had the tools on hand so no need for him to leave and come back he worked straight through. He replaced the springs and pulleys on both doors in a couple hours and made sure we were satisfied prior to leaving.

They are quite expensive.

They were on time and did a wonderful job

Got my estimate hired precision work not done yet backlog on getting garage door till September

All good exerience

Showed when promised. Provided thorough review of the repair requirement. Fixed it quickly