Miller's Heritage Landscape

Not the best at returning calls. Once they sent someone out to see the job area I was told it would be 10 days before they could draw up a plan, then we would need to sit down to pick out plants. That was several months ago. They never followed up with me. Would not chase a company down to give them my business Went with A Handyman & A Green Thumb and very happy with the professionalism in returning calls, showing up on time, and the excellent job they did.

I enlisted Heritage Landscape for mowing and general yard clean up on a short term basis. The quality of the work was adequate, but they did not finish the job in its entirety as agreed upon. In addition, there was a billing discrepancy regarding the work performed. I spoke with Ryan (last name unknown) regarding this discrepancy and he assured me that an adjusted bill would be sent. This was never done. Over a year later, I was contacted by a debt collection company regarding outstanding payment of the unadjusted bill. In addition, Heritage Landscape attempted to collect for services (totaling $750) that were never performed. I find this behavior highly questionable and very unprofessional. I advise those seeking mowing and landscape maintenance to look elsewhere.

We had our yard serviced by Miller's. Thanks to our cameras, we could see how poorly they serviced our yard. They barely went around the edges of our property. After calling and complaining, they did come back and do a better job. When we try and call and talk to someone, no one ever returns our call. We cancelled our service and then several months later they came back and serviced our yard (not authorized). Of course, they left us a bill. Stay away from this business. Since the new owners took over, things have gone down hill.

They were behind because of rain, which was ok. I had blown most of old leaves out of my yard but the expectation from our conversation was that flower beds would be cleaned of old leaves & weeds, some bushes were to be trimmed, a tree that had been cut down previously was to have the new sprouts removed & sprayed with something to prevent more growth, and they were to clear around the outside of the fence & get the weeds/ growth from fence. I was gone when they came & they just started putting down mulch without cleaning out any old debris. My husband called me & told me & I told him he needed to tell them to get the leaves removed. They did blow the piles of leaves that I had made in the back yard. No weeds were removed in my yard except for the ones I removed, the tree sprouts were not removed or treated. I did complain & they came again & removed the vines growing up the fence but I had asked for the area outside the fence to be cleaned. It just seemed like what the man & I talked about when I received the bid wasn't what was done. Also I did receive a bid to have our lawn mowed weekly & the hardscape blown off weekly. I received this bid via email & I said ok but this service to date has not been done. I didn't pursue this due to the quality of the other service but I don't know why they never mowed the lawn. Very disappointing.

very hit or miss -- sometimes work was good and sometimes awful. the reason for the low score is that Miller's is very expensive and has absolutely horrible customer service. we recently had a bill dispute and they were very disrespectful and rude, blaming the claimed dispute entirely on me. we will never, ever use them again for anything.

Miller’s Heritage Landscape has just been great. I pay for the whole year. I get a discount that way. They do a really good job. I went to another lawn care company, but that did not work out. So, that is why I went to Miller’s. I was dissatisfied with the previous one. The price is a big dollar item. I do not think they gave me any really big deals, but at the same time, they gave me what I think a fair price for what they do. The quality of their service is excellent. I would use them again next year.

They removed the snow but I thought the price was ridiculously high.I had the same job done last year for $75.00 by a different company. Miller charges $65.00 just to come out before anything is done.

I was stood up. Had a 3:00-5:00 appt on a week day. Phoned about 2:00 to verify worker would still be coming in that time frame, and was assured the 3-5 time was still good. Left work at 2:30 and waited until 6:00, finally phoning their emergency number at 6:00. I was told they had cancelled the appointment and I was supposed to have been notified. I had to take off work again to have the sprinkler fixed, and I was not offered any discount due to my inconvenience and loss of pay. (I notified the office to let them know about the incident). Prior to this experience their work was satisfactory, but I will not be using them again. This is being posted 10 months after the service since I am relatively new to Angie's list.

I initially contacted Miller's about lawn care, but when I found it they have a certified arborist and also provide tree services, I contracted for that also. Lawn care service includes 6 treatments a year. Grub control is part of the treatments. The six large trees will be fertilized once a year and treated with insecticide once a year also. Because of damage caused by the extreme drought last year, Miller's will also be providing core aeration, vertient, and overseeding to repair all the bare spots. I have already had two treatments and the lawn is looking much better. Personnel respond promptly and are courteous, pleasant, and very patient. Their prices for lawn care and tree service are very competitive and thus far I am very pleased.

I had to hire someone else. Never received an estimate.

Perfect. Repaired the problem and made the yard look like they had never been there digging.

Great crew and do a terrific job. Some mix ups on date requests

For the second time in a year this company failed to show up to an appointment - this time it was to check the back flow system (a year ago they were supposed to do yard work). When they did not show up at the agreed upon time today I called and it turns out that they did not have any record of any appointment. I had written myself a note of the time and date that they were supposed to come and remembered the phone number (741-0000) exactly so I am sure that they just did not enter the information in their system. I will never call this company again and would not recommend them at all for any type of work.

It took a while for Scott to return my calls, but I know they're busy, and he was helpful when I talked with him. The men who came to do the work knew what they were supposed to do and went right to it. They were good at what they do. I feel that the price, while it was a little higher than what I wanted to pay, was good because it was only half of my other quotes. I would recommend them to anyone who needs landscaping work done and plan to have them come back in the fall to divide my Hostras and plant some mums.

I like them a lot. We were satisfied with their work. They were dependable and the quality of the work was really good. I do hear people complain about their price though. We think it's worth it though.

We have used them through winter, spring and now summer, and look forward to a great autumn!

They are great. I will continue to use their services.

They treated the grass by applying a chemical with a spreader towed behind a lawn tractor. The chemical was supposed to eliminate certain types of undesirable grass that makes the lawn look bad, and it had to be applied at certain times of the year for it to be effective. They started in the spring, and their last visit was in the fall. My observations were that the treatments didn’t make much of a difference to the lawn, and that they were very indiscriminate about how close to the house they came, where there were foundation plantings. Basically, they knocked out all the shrubs that were near the house, they didn’t kill them, but the shrubs shriveled up and they didn’t bloom last summer. They have recovered this year, and have flowered now, but they were in shock from the chemical. They raced through the application at lightning speed, which in my opinion resulted in the spread not being optimal, and they were not careful to avoid the foundation plantings. They showed up reliably, but I felt that their application was sloppy, haphazard, not well planned, and that the results were unnoticeable. The results were not what we had hoped for, and we couldn’t tell the difference at all. When we phoned them about the plant casualties, they offered to replace the plants, but we chose not to do that. They sent me a renewal letter which I declined, and I closed the contract.

I had a huge bare spot in the middle of the back yard. I decided not to do the whole yard so I could stay under $1,000. After getting quotes I decided to go with Miller's they seemed more responsive. Kerry came-out and put stakes down and cofirmed the price. He couldn't give me an exact date but said he would call a couple days prior to the work. It took about 3 weeks before they were able to get the work but Kerry called the dy before to let me know. They layed the sod in one day. They left the backed yard clean. My only mistake wasn't understanding the need to water the sod right after it was layed. I am have been very pleased with the mIllers experience

I didn’t like them and I didn’t hire them again this year. I called them because I was surfing weeds and they just made excuses instead of solving the problem, and I didn’t like that. I will not use them again in the future. I have cancelled them for this year.

I was very pleased with the work and experience I had with Miller's. I started by getting an estimate and a timeframe in which they could complete the work. I gave them a couple of dates on which I would be out of town and they worked around those dates. They kept me up to date on when the work would be done. They finished the work in one day and covered the drain pipe with excess dirt.

Four years ago I had major foundation work done on my home which resulted in the loss of all the landscaping around my entire house. Unfortunately I did not inherit my mother’s green thumb and was very intimidated by the prospect of having to start the landscaping project from scratch. A contractor I had working on another project suggested Miller’s Landscaping and, after checking Angie’s List for reviews on them, I gave them a call. My experience from beginning to end was fantastic. Everyone I dealt with was absolutely top notch, from the office staff to the landscape designer to the gentlemen who completed the actual installation. Stacey was the landscape designer and she was beyond wonderful; an absolute joy to work with. She first came over to talk about what I had in mind and the budget she would be working with. She listened very intently to everything I had to say, took pictures of the house, and made suggestions that she thought would be complimentary to the colors of my house, brick, and shutters. I wanted to add the landscaping in stages to make it more manageable for me cost wise and time wise, and we decided to start with the front of the house and one side of my garage . Stacey then scheduled another meeting and, knowing that I was not particularly knowledgeable about plants, came back with pictures of many items that she thought I would be happy with. She had three different options drawn to scale, in great detail, and all within my price range. We settled on one very quickly. Within a week she had everything scheduled and the job was completed. They hauled in topsoil and planted a total of eighty-two plants, including one tree, many bushes and shrubs, and numerous perennials, all of which require relatively low maintenance which was one of my requests. They buried soaker hoses and added a nice layer of mulch. I was both stunned and speechless at the beautiful end result. Stacey designed the borders with many soft curves, and incorporated plants that will bloom at different times so I will enjoy lots of color from Spring through Fall. She also came back after the landscaping was completed to see if I had any questions, and to talk to me about when and how to prune and deadhead the various plants. I’m looking so forward to watching my garden grow and evolve, and can’t wait to work with Stacey again next year on another section of my yard!

The only thing I disliked about them was getting call backs otherwise the work was good. I called them and didn't get a call back.

It was a free estimate. We didn't use them because it took so long from the time we had initially called for someone to come and give us an estimate. We already found somebody else and they did the work. They were very professional and courteous. They didn't have schedule time to come and give us an estimate because we didn't have an appointment.

They finished the work about ten days ago. We haven't got in our bill yet. The job went very well and we are very satisfied. We had a waterfall that was losing water and it was leaking. The people who had done it before had done a really poor job and so they pulled all apart and redid it. I do know they are expensive but I haven't got the bill yet.