McGuire Lock & Safe

I called the home office to have someone come out and look at the problem. They had the same locksmith call me back who again said the lock was broken prior to his arrival.

He was very careful and meticulous to be sure he didn't brake anything. When he got there he was not sure he could do it and complained a little bit saying I don't know if I can do this or are you sure you want to do this. I think he was nervous because it was a antique.

great. on time courteous. made extra keys for me and it was quick and painless

.They know what they are doing. When they are open, they are prompt. I will use them again. Workers are seem to be knowledgeable. It's walk in stuff, they are prompt. They know their business when it comes to key making.

They did a great job, actually came a day earlier than they had previously said they could.

The man replaced 2 door knobs so that all locks would be able to use the same key. But now the doors where he changed the knobs will not latch. I've called twice about this and still no one has called to schedule a time to come back.

Great! Timely, professional, friendly, efficient!

These guys really know their stuff. The locks they installed are operate smoothly and he was done with the locks in an efficient and friendly manner. The prices are very reasonable, too, particularly since I think the job took longer than they anticipated.

They put in a dozen top of the line locks and half failed in 6 months. They replaced them at first but then got angry with me when I complained. They said they have a 90 day warranty but I paid cash and got no paperwork what so ever. I will get real Medico locks next time. They assured me Primus was as good as Medico but it is not even close. I should have gone to Home Depot. My front door lock just failed again. And they are upset with me!!!!

McGuire Lock & Safe sent the most professional and efficient service tech I've ever worked with before - John Wilson. He had a tough job to take care of for me. The builder of my home used the cheapest door knobs and locks possible for equipping our doors. They were also poorly installed, so the builder evidently had to re-work the doors several times. What a mess! John showed up on time, and had all the necessary parts and tools he needed to take care of my problem. He spent time meticulously working on each door to ensure they all worked properly. He also kept me up to date on each adjustment he had to make. I had questions (like how to find paint that would match the new bronze hardware). He was able to answer each question. Before he left, he left me his card in case I ever had any questions or further concerns. I'd hire and recommend McGuire Lock & Safe again for sure!

Did not respond to our calls or messages

Locksmith arrived on time and immediately got to work. Re-keyed all six doors quickly and efficiently. He also recognized that the bolt lock on one of the doors was not lining up properly with the door frame and made corrections. Used the 10% coupon and was very pleased with the price. Will definitely use them in the future.

Overall the company is very nice, helpful, courteous and professional. Nate came out to fix my lock. He was very nice, helpful and competent. He gave me a discount and made me a spare key in addition to fixing my lock. Very nice and fun guy!

I didn't realize the price would be so high for a service call. $79 for the service call, $15 per key.

Everything went very smoothly. Bob called ahead to let me know he was on his way, explained what he would do, and completed the job efficiently. He also helped me with a difficult deadbolt on a door that wasn't quite aligned, and recommended that I get assistance with the installation of the French doors on my patio (received the same recommendation from two other contractors that have visited my home for other services).

Excellent! He called ahead and let me know he was on his way, was quick to get everything changed and the price was reasonable.

The first visit was not a quality job as the door knob broke soon after installation. However they came back promptly when we called and replaced the knob, and also adjusted our deadbolt with no charge. Very professional and courteous.

The other locksmith I called was not able to do the job for us due to personal issues and he left us in a time crunch. I called McGuire the day we closed on the house and they accommodated our very tight schedule. They came the next day, first thing in the morning. The tech called in advance, showed up ready to go, and got all the locks changed in under an hour. Great service, prompt, would use again anytime.

He was fast and efficient and cleaned up after himself. We feel much safer with our new locks.

The technician was prompt and professional and got to work right away. He double checked each item to be sure it worked correctly and had me try each door as well. He answered all of my questions and left his card in case there were any issues.

We just purchased a 23 year old home and wanted to have the locks changed and after looking at the hardware I decided to purchase all new hardware at Lowe's and have them installed. I called McGuire Safe and Lock as they are very close to the house and I saw their facility while driving by. They were nothing short of perfection. Their Locksmith (Tim) was on time, professional, pleasant, was very concerned about our home and our safety. He installed everything and keyed all the locks the same for our convenience. He meticulously cleaned up after himself. I was very pleased and I highly recommend them.

When I got a call from the technician saying he was on his way, he told me I would be charged for a service fee ($80) simply for the estimate (unlike Smallwood) - this was not mentioned when I made the initial appointment despite specifying that I wanted an estimate. Next the the technician acted very unhappy and pissy about being asked to remove his shoes when entering my home. (I'm asian and this is partly a cultural issue.) Despite having my air conditioning clearly running, he left all the doors standing wide open when he went back to his truck. While he did the work relatively quickly with the cost being lower than the estimate, and was able to install a deadbolt which pretty much matched the finishes of the other locks, he left a mess. He did NOT clean up after himself and we had to vacuum and clean up the wood chips and other detritus. I frankly regretted dealing with him and his attitude. I wish I would have gone with Smallwood Lock & Key and will do so in the future.

We hired McGuire Lock & Safe to change the locks in our new house. We received great communication leading up to the appointment and they were able to accommodate us in a timely manner. The work was done well and the price was fair for the services performed. We felt some pressure to buy more keys than we needed in the end. That being said, we would probably use this company again.

I called in the morning and was told a technician would be able to do the work by mid-afternoon. I requested a call before the arrival and received one around 1 pm. The technician arrived in about 20 minutes and went to work. He worked efficiently and professionally. He also answered some questions I had and provided 5 keys to the locks.. The work was completed in less than an hour.

They did not have a replacement but referred me to someone who might have a replacement. They also put new door handle and lock, which has a combination on it, on another door in my house.