KC Pro

Though Rob was very nice when he came and gave the quote, he was not responsive throughout. I wish I would have seen these other reviews prior to hiring him. Though is estimate was the middle of 3 I received, I was not aware that he subcontracted his work out. I paid for them to add color to the concrete, and though the porch looked good, they also got concrete all over sidewalk concrete, the house, and the car. I had to call numerous times to get them to do clean up. The first time they left without getting me to look over their work. I called Rob again, and he accused me of not going out to look. I was home, but they never knocked when they were finished. They came again, and again did not knock when they were done. I called Rob again, and he told me I was wasting his time and costing him money. I asked him to personally stop by, and he refused and sent the crew again. I was told that the colored concrete on the house was "Standard operating procedure" and they were not responsible for it. They never did clean up to satisfaction, but I was tired of wasting my time having them come back. Finally, beware of the way he sends proposals. I added color and a stamp, and we discussed the cost prior to him sending the proposal. Though he added the costs in the body of the proposal, he did not enter them into the grand total, so the job ended up costing $800 more than the final total. I would call this an unethical practice.

Piering work at back of house did not stop foundation from settling. Back door settled so much, it could not be opened and another contractor had to be paid to fix. Also drywall in same area continues to crack. Would not use this company again. Have had much better quality, professionalism, and responsiveness from Pro Foundation.

1. Rob Kramer, KC Pro, represents his company as a concrete installation specialist in person and on their website. He told me AFTER I had signed a contract that he subcontracts all his concrete jobs. Never would have engaged company if that was disclosed. 2. Concrete subcontractor made errors. Mr. Kramer never supervised actual work. The replacement porch was 4 inches shorter than original which didn?t cover rotted trim board or allow for space to re-install front post. They wanted me to get handyman to cover it up instead of doing it right. Had to show them pictures of what original porch looked like before they agreed to come back and tear out again. 2nd time used tar paper barrier instead of sheet metal, 3/8 in rebar instead of ¼ in, left in old concrete as a base when before it was all cleared out, and control joint put in where one was not done before because it was said to be too small an area to need one. The second time was supposedly right. There was always some excuse to fit whatever was done. 3. Because of issues with subcontractor, I asked for proof of the grade of concrete supplied for the work. I had written specifically in contract that 4500 psi concrete was to be used which is what other vendors had bid. I requested documentation on 09/17/2014. I did not receive any documents until 11/4/2014. He knew that he had substituted a cheaper, less strong 3500 psi on the job but did not own up to it until I e-mailed him asking why he used wrong concrete material. See e-mail trail below. Tried to use excuse that there was no contract and then no one uses 4500 psi concrete. Contract states that ?All material is guaranteed to be as specified.? In the meantime, cracks started appearing in driveway. 4. Left voicemails to Rob to ask him how he was going to fix his mistake. Never heard back until receiving e-mailed invoice on 1/8/2015 telling me to pay. Left voice mails again to understand how he was going to fix his mistake. He never called back to discuss. I sent e-mail on 2/2/2015 with pictures of cracks and why material guarantee is not applicable to my project. He never responded. E-mail also said I was deducting estimated amount to have another vendor fix and I attached lien waivers for him, subcontractor, and material supplier to sign and send back to me. 5. Received lien waivers on 2/5/2015 and I sent him final payment check. On 2/11/2015 he e-mails me saying that there is no warranty on the work because I deducted amount to fix it right. At the end of e-mail leaves comment ?Have a great life screwing other contactors.? Really? Who got screwed? I will never use this dishonest, unethical, unresponsive, transparency-lacking person or his company ever again. The contract is not for the minimum standard 3500 PSI concrete. I specifically asked you to add the language below which was in my other bids so the specifications were clear. You knew that the wrong concrete was used. You breached the contract and I?m not hearing of any solution from you to make it right. You want me to pay you as if you used the 4500psi concrete even though you didn?t? And then the only way I?m going to get 4500 psi is to get another vendor to re-do the work. -----Original Message----- From: Rob Kramer [mailto:kramerr@kc-pro.com] Sent: Monday, November 24, 2014 11:02 AM Subject: RE: Lien Waiver and concrete tickets No you don't. That meets all residential and commercial standards. And doesn't need replaced. You can talk to the city if you dont believe me. Sent from my Verizon Wireless 4G LTE smartphone -------- Original message -------- Date:11/24/2014 10:41 AM (GMT-06:00) To: Rob Kramer Subject: RE: Lien Waiver and concrete tickets Mistake or intentional, it is wrong. You never would have got the bid if I knew you subcontracted all your concrete jobs or if I knew you were going to use lower grade concrete. Now I have to get another vendor to re-do it. -----Original Message----- From: Rob Kramer [mailto:kramerr@kc-pro.com] Sent: Monday, November 24, 2014 10:14 AM Subject: RE: Lien Waiver and concrete tickets Im not saying its right. I'm telling you that it was a mistake. Its semantics. I dont charge a different price based on psi on residential jobs anyway. Its not enough to worry about. You got the great concrete that we give to every client. We can talk about this all day or months and it wont change the fact that you got a great quality product. Lets be done. Sent from my Verizon Wireless 4G LTE smartphone -------- Original message -------- Date:11/24/2014 9:59 AM (GMT-06:00) To: Rob Kramer Subject: RE: Lien Waiver and concrete tickets Check your e-mail back when the pier work was done. Bidding low and then using lower grade material is wrong. -----Original Message----- From: Rob Kramer [mailto:kramerr@kc-pro.com] Sent: Monday, November 24, 2014 9:52 AM Subject: RE: Lien Waiver and concrete tickets No record of signed agreement that we have found. Sent from my Verizon Wireless 4G LTE smartphone -------- Original message -------- Date:11/24/2014 9:41 AM (GMT-06:00) To: Rob Kramer Subject: RE: Lien Waiver and concrete tickets Check your records, the contract is signed and you have it. As discussed, the deposit was to be put down on credit card (to protect myself) which you never called back to take the deposit and went ahead and did the work for piers and concrete. 3500 psi was used on all the driveway except for the 4000 on the approach. My other concrete bids called for 4,500 psi which is how I was making sure I was comparing apples to apples. You would have never got the bid if I knew you were going to substitute lower grade concrete than what was in the agreement. I asked for the concrete spec info on 9/17/2014 and did not receive until 11/4/2014. The concrete does not meet the contractual agreement. -----Original Message----- From: Rob Kramer [mailto:kramerr@kc-pro.com] Sent: Monday, November 24, 2014 9:22 AM Subject: RE: Lien Waiver and concrete tickets The proosal that was not sighned and deposit not sent in said 4500psi. That is not ever installed. I made a mistake on the proposal. 4000 psi was used on the drive which is common because of vehicles. 3500 psi is used on all other concrete unless your planning on driving on it. This concrete is is to standards and will last a long time as long as you take care of it and seal it every few years. Lets get past all this and pay your bill. I expexct to have everything resolved and payed within 2 weeks from today. I sent you docs over 2 weeks ago and you continue to drag your feet. Sent from my Verizon Wireless 4G LTE smartphone -------- Original message -------- Date:11/24/2014 9:01 AM (GMT-06:00) To: Rob Kramer Subject: RE: Lien Waiver and concrete tickets Can you explain to me why the minimum 3500 PSI concrete was used at my house when 4500 PSI was the agreement? That's not right to put in lower grade concrete material.

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It went very well. I would recommend them.

Installation errors made that I had to point out for correction. No attention to detail! Severely aggrevated my neighbors.

they only had a small crew started with 5 then we had 3 then 2 and some times only one. They tamped about 2 or 3 feet at the bottom. then just pushed the dirt back. they took away 3 pick up sized loads of dirt away. Now the last rain the dirt fell and knocked the pipe that carries the two sump pumps water off the house. sump pump ran all night it just kept recirculating the water. after several calls finally sent 1 man to fix the problem. He work very good Herman finally showed up said it costs $250. for a truck load od dirt. I don't think that is our problem. we didn't take the dirt away. The area around the air conditioner is also sinking because they didn't tamp anymore then a few feet. I guess we will have to pay for the air conditioner to be unhooked again. Still waiting to see someone to fix the holes in the dirt right. Planned on getting a landscaper, but to fix there mess will just cost us more. NO I do not recommend Herman or his crew.. I Have Pictures to prove my statement. 9/30/2013 still waiting for dirt and gravel in window wells. where the dirt fell on the south side of the house. Still waiting for a call back.

All work was completed in a single visit while we were at work. The driveway was exactly flush with the house, just like it should be, and the stairs were great too. They even packed some fill dirt into some slumping parts of the yard around the driveway, which was not expected. They too care not to harm the lawn. Am already considering using these guys again for foundation repair on a different property.

KC Pro did an amazing job! I have five companies come out and give us estimates. They were not the cheapest but I was able to ask many questions which were all answered right away. They gave us a timeline of when the work would be completed and they were able to work us in sooner because of other work we needed to do on our home. KC Pro kept us well informed as to when they would be coming to do the work. With our wacky KC weather the date had to be adjusted but they kept us informed. The day they came out was very chilly. KC Pro did the work promised in a professional and timely manner. I am very pleased with the work that was done.

We have used KC Pro twice now. The first time was mud jacking the driveway and some drainage help. The second visit was the big job we had several piers installed and the house jacked up. They did a great job. We worked closely with Herman and Rob. It's nice having the owner out in the field.

they came and gave us an estimate and a time they would come to do the work. They were not on time to do the work, came about 4 hours later than they had planned but they did all the work within one visit. Were very thoughtful about keeping the work area clean and professional.

Angie, YOur first screen said to do a review wheather the work has been done yet or not. I cant answer this one and you should not require it.

The project went very well. Herman was professional and knowledgeable when initially determining and explaining what needed to be done. The work started on time. The skilled crew worked very hard and were very patient with my many questions and concerns. They completed the work on time and got my house and yard pretty much back to normal. The lawn was damaged somewhat but that was fully to be expected, given the nature of the work done. Last but not least, I thought I got an extremely good price considering the huge amount of work done.

Herman showed up on time and was very knowledgeable. After evaluating the situation, he informed me that no work was actually required. He explained that the hairline cracks were due to some expansion and contraction of the concrete, but did not require any work. Being the skeptic that I am, I then hired a independent Structural Engineer to evaluate the situation. He confirmed exactly what KC Pro had already told me.

Did a good job, got the job done quicker and less expensive than most other companies quoted.

The work went on well, better than I had expected. They did a good job and they cleaned up after themselves. It has been working fantastic now.