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Junk King Kansas City

Hauling, Garbage Collection, Dumpster Service,

About us

We do everything we can to protect the environment – we recycle not only metals, glass and cardboard, but actually pay specialized recyclers to properly dispose of such things as electronics (“Ewaste”) and tires We directly support well-known groups such as Heartland Habitat for Humanity We directly support lesser-known local organizations such as St. Paul’s pantry, Mission Adelante and SleepyHeadBeds We directly support several international organizations such as South American Mission Society (SAMS), Medical Aid to Children of Latin America (MACLA) (Dominican Republic) and Iglesia de San Juan, Las Delicias, Honduras.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Hauling, clean up, staging & organization

Services we don't offer

Junk cars

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9142 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 142 reviews

David O.
03/2013
3.0
dumpster service, hauling services
  + 0 more
Overall the experience was frustrating. Upon purchasing the deal from Angie's List, I received an email stating that Junk King would email me within 2 business days to schedule an appointment. 9 days passed without hearing from Junk King. Angie's List then emailed me to confirm that I had made my appointment with Junk King. When I responded that I had not heard from them, Angie's List contacted Junk King and told them to schedule the appointment. Soon after, Junk King's general manager emailed me and told me that I was confused and that it was my responsibility to contact them. I made my appointment and they told me I would be the first pickup of the day. On the day of the appointment, the truck showed up around 3 hours late. About 45 minutes after my appointment time, I called Junk King. They told me the truck coming to my house had one other stop to make before my appointment - even though they had initially said I was the first appointment of the day. Then the truck drivers could not find my house. They went to the wrong address, delaying them even more. One thing I would like to mention is the fact that the guys in the truck who actually did the trash removal were very hard working and did a great job. My complaints are about the slow response time in setting an appointment with me, the general manager's attitude about their slow response time, and the truck showing up 3 hours late.
Description of Work: Junk King removed furniture and garbage sitting in the driveway of a recently purchased house.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0

$220

Response from Junk King Kansas City
Member Comments: “Overall the experience was frustrating.” Given the member’s experience, it is understandable that he was frustrated. We apologize for that. “Upon purchasing the deal from Angie's List, I received an email stating that Junk King would email me within 2 business days to schedule an appointment. 9 days passed without hearing from Junk King. Angie's List then emailed me to confirm that I had made my appointment with Junk King. When I responded that I had not heard from them, Angie's List contacted Junk King and told them to schedule the appointment. “ It’s quite clear that things got off to a bad start for this member. We agree that : - The member purchased a coupon from Angie’s List on October 15th, 2012 (The member paid Angie’s List $69.00 for a coupon that could be redeemed for up to $168.00 worth of junk hauling. This represented a savings of $99.00 for the member and was aimed at our typical, average job size. The $168.00 was based on our standard pricing sheet for up to 120 cubic feet - Since we know we did the job for the member on October 25th, 2012, his recollection of waiting 9 days is accurate With that said, however: Each time a member availed themselves of the “Angie’s List Big Deal” we received an email notification providing us name, address, phone number, etc. of the person who purchased the coupon. Each and every one of the Angie’s List 60+ emails we received always contained the following information: “An Angie's List member has purchased a Big Deal from your business. The member has been instructed to contact you within the timeline specified to schedule their Big Deal. Details are below.” Given Angie’s List’s considerable expertise in implementing this kind of promotion, it was our understanding it made good sense that the onus for initial contact fell to their members, primarily because many/most of the purchasers did NOT have an immediate need for our services, but were instead making the purchase in anticipation of a future need. “Soon after, Junk King's general manager emailed me and told me that I was confused and that it was my responsibility to contact them.” It is true that we sent an email to the member. In fact, we sent exactly the same email to ALL of the members who had purchased the “Big Deal’ coupon to that point. We did so because it was increasingly apparent to us that some of the members were not entirely clear about how the coupon redemption process was meant to work. In our attempt to bring some clarity to the situation, we sent the (verbatim) email below: Wednesday, October 24th, 2012 Dear Angie's List subscriber, First, thank you for purchasing an Angie's List 'Big Deal' coupon earlier this month. We believe you will be glad you made that buying decision. Now that you have your certificate, it appears there may be a little confusion about what is supposed to happen next. The 'fine print' in the offer says that, when you have all your 'junk' identified, and are ready to take advantage of the offer, all you have to do is give us a call to get your job scheduled. It seems you may have been one of the people who instead expected us to call you first. We're sorry that we didn't do a better job of describing the process. In any event, we have received your name, address, phone number from Angie's List and we're ready to help you with your fall clean up at a day and time that works best for you. Thanks again! Regards, Mike Stroud General Manager Junk King of Kansas City 1-800-995-JUNK (5865) We are sorry if the member was offended by the above message. “I made my appointment and they told me I would be the first pickup of the day”. We agree with the member’s statement that he was our first scheduled job for the day. (9am -11am) “On the day of the appointment, the truck showed up around 3 hours late. About 45 minutes after my appointment time, I called Junk King. They told me the truck coming to my house had one other stop to make before my appointment – even though they had initially said I was the first appointment of the day.” Since the job occurred about 5 months ago, we confess that we do not have sufficient information to dispute his statement concerning the time delay, and we quite frankly have no desire to do so. It seems clear that we did a very poor job of keeping the member fully informed about the situation. In our research, however, we do know that the truck slated to handle his job had mechanical problems, causing us to bring a different truck and crew to his home “Then the truck drivers could not find my house. They went to the wrong address, delaying them even more”. We agree with the member’s statement. The address listed in our job order simply didn’t exist, and it took us a few minutes to figure out the correct address. (‘When it rains, it pours’) One thing I would like to mention is the fact that the guys in the truck who actually did the trash removal were very hard working and did a great job. We appreciate the member’s candor; in fact, our crews get consistently high marks for friendliness, honesty and work ethic. I’m very proud of them; they are really good guys, and one of the biggest reasons people call us back to pick up some more junk. It’s nice to know we did at least some things right. My complaints are about the slow response time in setting an appointment with me, the general manager's attitude about their slow response time, and the truck showing up 3 hours late. In summary, we fully understand that the member did not have the positive experience he expected. In our defense, the job occurred in October of 2012. The report was filed about 5 months later. Because that is true, it would appear we did not have a realistic opportunity to rectify the situation at the time of his complaint. We have scoured our email exchanges during that period, as well as our landline and cell phone logs during that period and cannot locate information that would allow us to respond with more specifics. Bottom line to all this? The member believes he was treated badly. Perception is reality. We will refund his money, and we are quite frankly happy to do so. With any luck, ‘God willin’and the creek don’t rise” the member will decide to give us another chance to do better. We’d like that. Mike Stroud General Manager 913-233-9742 (cell) Call me any time, about anything, and I WILL get back to you. You can also reach me at mikestroud@junk-king.com. Looking forward to hearing what’s on your mind. Really.

Joyce Y.
03/2013
4.0
hauling services
  + -1 more
The two men quickly removed the items from the apartment. They were pleasant and professional. The only complaint is they arrived one hour later than the appointment time. A phone call telling of the delay would have been nice.
Description of Work: Removal of furniture from a studio apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$180

Response from Junk King Kansas City
Our apologies for disappointing this member. We have been in the process of moving our offices in recent days, and trying to work out of 2 separate locations, we had some confusion as to which of our crews was to do the job. We will contact the member directly to do our best to rectify the situation. Mike Stroud, General Manager

VICTORIA M.
03/2013
5.0
hauling services
  + -1 more
I wasn't there, but my sister said the workers were good. The only down side was not as much was taken as had been anticipated (the Deal equated to 1&1/2 loads in a pickup truck). My sis matched that, but was a bit disappointed with what was taken. Even so, I imagine that is always the case when there's a lot of junk to remove. They were both glad to have it done. The non-Deal price seems a bit steep, but I have not compared it to renting a dumpster or buying the "Bagster" fabric dumpster and getting it hauled away, and figuring in the labor expended.
Description of Work: I bought the Angie's deal as a gift for a niece (to get rid a basement filled with a renter's stuff.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Junk King Kansas City
First, thank you for taking the time to let us know how we're doing. I'm disappointed that we did not fully meet your expectations. Frankly, the one consistent drawback to using coupons in our business is that we often do not get the opportunity to fully understand the nature of the job before we arrive. In this instance, if I understand correctly, we may have failed to take away all the things you were hoping to get rid of. That should never have happened. We would be happy to revisit our performance on this job, with an eye toward adjusting the price to reflect that fact that we did not meet your needs. Regards, Mike Stroud General Manager

Melissa P.
03/2013
5.0
hauling services
  + -1 more
I use them all of the time. They are always great. They work with your schedule and give a great price through coupons they send out. They really try to retain customers. I really like them.
Description of Work: I had them remove some things for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom G.
03/2013
4.0
hauling services
  + -1 more
Responsive. Clean and polite workers. Good quality.
Description of Work: Great service, although price was somewhat high.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Junk King Kansas City
Thank you for giving us some very useful feedback about our performance. We always hope that you, as our customer, comes away from the interaction feeling you got good value for your money. In this case that clearly was not true. My apologies. I would welcome the chance to talk with you further about your experience and learn how we should consider adjusting our pricing structure. Regards, Mike Stroud General Manager

michael P.
02/2013
5.0
hauling services
  + -1 more
Called them up 4 months after i bought coupon. No problim i set up a apointment for 2/15/2013 between 10:00AM & 12:00Noon They were hear at 10:00 AM They Came inside and hauled away every thing in bedroom and then i had more stuff in garage and they hauled all that.It was more then coupon was for so they charged me an extra 50.00. I am very satisfied with them. I would use them again .
Description of Work: Haul away a lot of junk

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Ric T.
02/2013
5.0
hauling services
  + -1 more
Things went well from conversations with the office to schedule through the finished service.
Description of Work: Justin and Justin showed up on time and picked up assorted piles of junk (some from remodeling) in cold drizzle. They worked cheerfully and cleaned up the area well. They were pleasant, fast, thorough and friendly. I am pleased with their work, I recommend Junk King, and will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jill B.
01/2013
5.0
dumpster service, garbage collection, hauling services
  + 1 more
We were moving out of our house after living there 10 years and had lots to get rid of and not a lot of time. I purchased an Angie's List coupon for fall cleanup and called the company, and we set the appointment, which went smoothly. I was able to have them come out exactly when I wanted and on just a day or two notice. Two polite men showed up with their truck, measured what we had to throw out, and got immediately to work. I had most of it in the garage, but they also went into the basement and brought stuff up from there. I had not planned on needing this service, so we had brought most everything upstairs to the garage, which isn't necessary, as they will remove it from anywhere in your home. They quickly completed the work and presented the bill. I had the coupon, but I also had quite a bit more junk than the coupon called for, so I was given the coupon discount and then paid extra for what I had above that. They swept up the garage and left it nice and clean.
Description of Work: Two men came out to haul away a garage full of household items and trash upon our moving out of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Regina W.
01/2013
5.0
hauling services
  + -1 more
Since the day I contacted Justin of the Junk King of Kansas City; everything has been smooth sailing. Just minutes ago he and a co-worker left my house picking up all the items I had and even offered to add additional items for the awesome deal that we purchased on Angie's List. Both showed up, on time, and were extremely professional and courteous to my wife and myself. I WILL BE telling everyone I know about using the Junk King of Kansas City for thier junk hauling needs.
Description of Work: Quality Company
Rating CategoryRating out of 5
Yes, I recommend this pro
$69

Carol W.
01/2013
5.0
garbage collection, hauling services
  + 0 more
Two movers showed up, and were personable and fast. They ran late coming to my house, but they called twice to keep me informed. Junk King is awesome. I will use them again and tell everyone I know to use them too.
Description of Work: We purchased a 1/4 truck to have basement junk removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Bobbi G.
01/2013
5.0
hauling services
  + -1 more
The people who came were really nice, efficient, thorough and friendly. They repurposed the material that was hauled away like they said they would.
Description of Work: I bought a Big Deal from them for fall clean-up junk hauling and removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

James L.
01/2013
5.0
hauling services
  + -1 more
they arrived on time, provided a quick review and determined we needed to pay silghtly more than the coupon price. Didn't have an issue with that based on what they were hauling off. They were very professional and we were very pleased with their service.
Description of Work: Hauling of waste items no longer serviceable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Denna F.
12/2012
5.0
hauling services
  + -1 more
Awesome guys, very polite and hardworking. Great communication. Will absolutely use this company again.
Description of Work: Construction and general debris - old grills etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Janice A R.
12/2012
5.0
hauling services
  + -1 more
Called to make appointment and was able to get an appointment within a day or so of me calling and when it was convenient for me. They called to inform me that they were running late on the day of the service. Was very happy with the people that came and performed the service. In the future when I need some things hauled away will use them again.
Description of Work: Took mattress and box spring, old couch, dresser, mirror, bike rack, and a few other various things away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JUDY S.
12/2012
5.0
hauling services
  + -1 more
They were prompt in setting up an appointment; they followed up with a call before they came. They were on time, polite and were professional. And---they liked my dog! A good experience.
Description of Work: We had trash that needed to be picked up and taken away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

DAN P.
12/2012
5.0
hauling services
  + -1 more
The Junk King employees came right on time, and walked through the house to estimate the room that the discarded items were going to take. Everything came within the coupon allowance, and the two men loaded everything up in their truck. They were courteous, and efficient, and did their job well. I would use them again.
Description of Work: A full size sofa, and other items were hauled off by Junk King.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Donna G.
12/2012
5.0
hauling services
  + -1 more
The service provided by this company was exemplary! I called to schedule them to come to my house and they were able to work me in the next day - a Saturday! The men who came to my house had great customer service skills! I would recommend this company without a hesitation!
Description of Work: As advertised by Junk King, the employees came to my home to haul away my "junk". They explained their services, gave me an estimate of the cost of removal of junk that exceeded the amount I bought in my Angie's List Package. Options were explained in detail. We agreed to an amount and price. I pointed to an item I wanted hauled off, the gentlemen picked it up and into the truck it went. They worked quickly and professionally!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Dawn N. S.
12/2012
5.0
hauling services
  + -1 more
The Junk King employees showed up on time, immediately started the job. Everyone was very professional and friendly. The job was finished quickly.
Description of Work: Hauling of debris, mostly wooden boards and a large wooden work bench.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

LEE E.
12/2012
5.0
hauling services
  + -1 more
very personable, professional, and efficient.
Description of Work: Everyonewas very professional and nice. I scheduled a pick up date and later received a confirmation call followed by a status call on the date of service. W hen the truck arrived I showed them the items to take including a very large older big screen TV in the basement. They cheerfully loaded everything up being careful not to damage walls or carpet. I couldn't have asked for a better experience. I highly recommend them and would call them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Janie F.
11/2012
5.0
hauling services
  + -1 more
We purchased this as an Angie's List Big Deal. We were very pleased with the experience overall. When I called to make the appointment the man who answered was very friendly and helpful. The day the truck came, we were given a quote before the work started. The job was done quickly and effeciently. I would use Junk King again for any future hauling We may have.
Description of Work: We had a large pile of brush along with a few misc. items (old wheelbarrow and trash can) removed from our back yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

jim T.
11/2012
5.0
dumpster service, hauling services
  + 0 more
The company was easy to work with easy to schedule. They called 30 min prior to arriving. Very professional. Took all the items. They were gone 20 min very polite.
Description of Work: Removed old TV, computer & junk.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Michelle M.
11/2012
5.0
hauling services
  + -1 more
They were efficient, cheerful, and did a great job cleaning up too!
Description of Work: Removed carpet remnants, shelves, tile, and junk from basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Susan M.
11/2012
5.0
dumpster service, hauling services
  + 0 more
Two of the nicest young men came to the house to pick up items that were too heavy for us to take off. Reasonably priced before they started. Not pushy! Careful with my property they, the were excellent!
Description of Work: We had a large big screen and other items of clutter. I called other vendors, Junk King had the best price. I will use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Gregory J.
11/2012
4.0
hauling services
  + -1 more
They were on time and very nice. I bought a coupon for $78, but didn't realize it would not cover the pieces I had. I had to pay an extra $44.
Description of Work: Loaded and hauled away junk and unwanted items.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

Response from Junk King Kansas City
We are of course disappointed by this member's review of our work. It appears his primary complaint was our pricing. As he pointed out, he purchased a coupon from Angie's List for $78.00. That coupon entitled him to a discount of 12% off a job of any size. (As an example, if he had had a full truck ($518.00)) of items to be cleared from his property, we would have discounted the price by $62.00 (12% * $518.00), We believe the wording of the coupon was reasonably clear in that regard. In this instance, the computed price for the job would have been $138.00, based on the volume of the items he asked us to haul away. As stated in the coupon, we subtracted 12% of the price - $16.00 ( it should have been $17.00) as well as the price of the coupon - $78.00 itself, leaving a balance of $44.00. In the interest of customer service, we will be sending the member a refund check for that $44.00. Regards, Mike Stroud, General Manager, Junk King of Kansas City (November 29, 2012)

Glen C.
11/2012
5.0
hauling services
  + -1 more
Two workers arrived when they said they would. Very friendly and worked fast. I would use them again.
Description of Work: Removed wood fence scraps and household items.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Contact information

803 Woodswether Rd Ste B, Kansas City, MO 64105

http://www.kansascity.junk-king.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hauling,
Garbage Collection,
Dumpster Service,
Leaf Removal

FAQ

Junk King Kansas City is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Junk King Kansas City accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Junk King Kansas City offers free project estimates.
Yes, Junk King Kansas City offers eco-friendly accreditations.
Yes, Junk King Kansas City offers a 10% senior discount.
Yes, Junk King Kansas City offers emergency services.
Yes, Junk King Kansas City offers warranties.
Junk King Kansas City offers the following services: Hauling, clean up, staging & organization
Junk cars

Contact information

803 Woodswether Rd Ste B, Kansas City, MO 64105

http://www.kansascity.junk-king.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM