HOME DEPOT

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The associate was very, very helpful and seemed quite knowledgeable about tile. He showed me several options for each item that I needed and gave his own recommendations.

WE CHOSE HD BECAUSE OF ITS 3-YEAR INSTALLATION WARRANTY, IT'S MANUFACTURER'S PRODUCT WARRANTY, AND IT'S REPUTATION. HD SENDS A SALESMAN TO YOUR HOUSE AND SUBCONTRACT THE INSTALLATION. YOU DO NOT MEET THE INSTALLER UNTIL AFTER YOU SIGN A CONTRACT. DON'T SIGN UNTIL AFTER YOU'VE MET WITH THE SUBCONTRACT. OUR INSTALLERS SPOKE SPANISH. ALSO, THE SALESMAN MADE WARRANTY PROMISES NOT CONTAINED IN THE WRITTEN WARRANTY. INSTALLATION QUALITY WAS POOR. FOR EXAMPLE, INSTEAD OF BUTTING THE FOAM PANELS AGAINST EACH OTHER TO FORM A TIGHT SEAL BENEATH THE VINYL SIDING, THEY LEFT 2-3 INCH GAPS IN SOME PLACES; THEY USED INCORRECT J-CHANNELS TO FRAME A PATIO DOOR; THEY INSTALLED AN OUTSIDE CORNER IN AN OBVIOUSLY TWISTED FASHION; A CUT-OUT AROUND AN OUTDOOR ELECTRICAL OUTLET EXPOSED THE UNDERLYING SIDING; SLOPPY CAULKING; THEY ATTACHED THE FOAM PANELS WITHOUT REPLACING THE ROTTED SIDING; AND OTHER DEFECTS. THE DEFECTS WERE CORRECTED ONLY AFTER WE BIRD-DOGGED THE INSTALLERS AND POINTED OUT THE DEFECTS.

I PURCHASED WHAT I NEEDED AFTER SPEAKING WITH THE SALES PERSON ON HOW MUCH SQFT WAS IN MY OFFICE. AFTER SOME DISCUSSION ON CLEANING AND MAINTENANCE ON SEVERAL BRANDS I MADE MY CHOICE. THEY HELPED ME LOAD IT ON THE CARTS AND FOLLOWED ME TO MY CAR. I JUST WISHED THEY WOULD HAVE FOLLOWED ME HOME AND INSTALLED IT TOO! GREAT FRIENDLY COMPANY!