Geek Squad - Best Buy

Great and responsive work

unknown

I bought a Viper remote starter for my son's car. We had bought one for our daughter's car last year from this Best Buy and between the price and professionalism of the staff this is where I wanted to get the remote starter for my son. I bought the remote starter last week and dropped the car off today for the scheduled install. When we bought the car five months ago it had a remote starter but it had stopped working. Anthony at Best Buy could tell by the key FOB that the starter on my son's car was a Viper. He said they have a lifetime warranty and he could probably just re-program the one already on the car. Thanks to Anthony's honesty it cost us only $25 to have Best Buy re-program the existing Viper remote starter and I was able to return the new Viper unit I bought last week for a full refund of $264. There are other Best Buy's in our area that we could go to but this one will get my business because the guys who install these remote starters (they also install stereos and do window tinting) are honest, knowledgeable and treat the customer with respect. If my next vehicle needs a remote starter there's no other Best Buy I'd take it to. I heartily recommend that if you live in the Northland you bring your car here. And if you don't live in the Northland it's still worth the drive to get the service we received.

unknown

I thought the whole process went very well. The technician was knowledgeable, professional, and personable. He did an excellent job getting me back up and running. Even though it took some time to get the initial appointment, the service I got was worth it. I would definitely use Geek Squad again. I thought the cost was very reasonable as the cost included both the service call and the price of the new fan.

The gentlemen that came was intelligent and understood our situation and needs. He was also on time and quickly got things resolved. I would recommend them.

I think that they do a good job overall, but I think that their prices are too high. They got rid of all my spyware and viruses, which sped up my machine considerably, but they are too pushy when it comes to the services they offer. I purchased Norton and Spysweeper from them, and then found out that SpyBot, adware and AVG antivirus are all free and do just as good a job. I don't like that they require a $70 diagnostic and they don't even do anything except tell you what's wrong with your computer. They also suckered me into a tune-up, which they didn't really explain the benefit that well. At least my computer is running better, but its almost as cheap to buy a cheap computer than to have Best Buy do work on your computer.

I KNEW WHAT I WAS LOOKING FOR WHEN I WENT IN. THE SALESMAN HELPED ME NARROW IT DOWN TO MY FINAL CHOICE. INSTALLATION IS ON A FIRST-COME FIRST-SERVE BASIS. I WAS FIRST IN LINE ON A SATURDAY MORNING. IT TOOK ABOUT 90 MINUTES TO COMPLETE THE JOB.

THE SALES AGENTS ARE COURTEOUS AND HELPFUL ON SELECTING THE 'BEST BUY' FOR YOUR PERSONAL NEEDS AND MONEY. VERY GOOD SELECTION OF MODELS TO CHOOSE FROM.

KEVIN C. WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS. HE WAS PATIENT, BEING THIS WAS OUR FIRST COMPUTER PURCHASE.

I HAD TO TAKE THE COMPUTER IN TO THEM. THEY WERE NOT VERY POLITE.

THEY WERE VERY NICE AND FAST AT GETTING EVERYTHING READY FOR US.