Description of Work: I purchased 4 certificates for 4 hours of cleaning each from LivingSocial.com. I immediately began trying to contact Fast Forward Services. Left them 3 voicemails and send a notice through their website. No contact received beyond an auto reply that promised a reply within 3 business days. 3 weeks later- NOTHING. Horrendous customer service. Obviously they bit off more than they could chew through the Living Social deal, but should have done what was necessary to make it right (offer refunds, at least call people to say they couldn't provide service, SOMETHING). Terrible and frustrating experience. Absolutely horrid.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Wade Y.
11/2010
2.0
house cleaning
+ -1 more
Signed up for 3 visits at $49 per visit. Arrived as scheduled for the first visit and did a fair job. Made multiple calls and Emails trying to schedule second visit. Finally got it scheduled for today (11/15/2010) and they didn't show up. Canceled the remaining visits. Way too much effort and frustration.
Description of Work: Paid for three house cleaning visits.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$49
Rebecca D.
11/2010
2.0
house cleaning
+ -1 more
I signed up for a Living Social deal for this service (3-hours of house cleaning), and was eager to use them (but skeptical because they weren't on Angie's List). I have tried calling them three times and put in an email request, but I have not heard a word back from them. The third time I tried calling, their voicemail box was full, so I couldn't even leave a message. I will continue to try to reach them, or contact Living Social and get my money back. Maybe they're great at cleaning, but if you can't get them to come, what's the point?
Description of Work: I did not have any service performed because I could not reach them to schedule a time.
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Service Categories
House Cleaning,
Dog Walking,
Home and Garage Organization,
Errands,
Window Cleaning,
Animal & House Sitting
FAQ
Fast Forward Service is currently rated 1.9 overall out of 5.
Fast Forward Service accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Fast Forward Service does not offer free project estimates.
No, Fast Forward Service does not offer eco-friendly accreditations.
No, Fast Forward Service does not offer a senior discount.
No, Fast Forward Service does not offer emergency services.
No, Fast Forward Service does not offer warranties.
Fast Forward Service offers the following services: Cleaning & concierge service.