Dry Basement Foundation Repair

Very friendly, prompt, completed on time

He was thorough, but maybe a little too thorough. $17k seemed to be a little much to brace two walls.

Salesman came out took some time to discuss what he thought was needed. Gave me a good price compared to the other companies I had out. My structural engineer agreed with the work proposed. Two men came out and raised the floor. While it was a dusty project they did a good job with the clean up. Supervisor came out about half way in and made sure everything went well and didn’t leave the property until I was happy with everything.

We dealt with 4 or 5 different people during the process, all were very professional. All work was done as advertised and we are very pleased with the results.

Workers were very helpful and courteous. Work was done in a very short time. Clean up was excellent.

Dry Basement is a top notch company. From the very beginning, when I met with Dick Clark, the salesman, I was very comfortable knowing that Dick had my best interest in mind. He explained everything very thoroughly, and we decided on an installation date. The people who did the work were on time, and polite. They left my basement cleaner than they found it! They were efficient and conscientious. They were extremely eager to know that I was satisfied, with great follow up. I not only purchased a Basement System, but I purchased piece of mind--which is truly priceless when we experience torrential rains. It is the best money I have spent in a long time!

Everything was right on time with the work was completed within 2 days within the date promised The crew was professional and friendly. Very attentive to our schedule.

The estimator was right on target as far as work needed. The crew performed to perfection taking time to answer any and all questions as they progressed with the job. They left the job very neat and I would open my home to Dry Basement whether we were home or not because I know they would take care of the home and preform all work as needed. We would highly recommend Dry Basement to anyone having foundation problems. They are very punctual and keep the customers informed at all times.

Overall, had an excellent experience. Allan Kragnes came out for the initial estimate. He was willing to take the time to explain the process and answered my questions in a way that was understandable. The work was scheduled within a couple of days. Another individual came out a couple of days before the actual work was to be performed. He verified the work order, re-measured and marked the pier locations. Again, this individual was friendly, professional and answered my questions. On the day of the installation of the piers, a three man crew came out. They worked quickly and efficiently. The crew leader took time to explain things as they went and was patient as I continued to ask about the process. It took two days to complete the project. At the end, a couple of doors that had been sticking and a large crack by the garage had been fixed. One thing that impressed me was the clean up afterward. The dirt was replaced, the yard raked and cleaned very well. They did not scrape the yard bare, but left as much grass in place as possible. I would not hesitate to recommend Dry Basement. I am particularly impressed with Allan Kragnes. I have had an opportunity to have him provide advice/estimates on three different occasions at two different homes. Each time he takes his time, explains thoroughly and provides advice on how to mitigate or prevent foundation problems. On two occasions he provided advice and stated that there was no need to do any expensive foundation work, as the issues could be addressed by other means.

I was quite surprised that it only took one day. The workers were all very polite and helpful. They explained the process and allowed me to ask questions along the way. I was also very surprised that the yard was minimally disturbed from all of the digging; this was a pretty big project. When they were finished, they cleaned up after themselves and even cleaned the glass on the door they had used to enter the basement. Other than the C-channel beams on the walls and the new I-beam supports, the basement space was undisturbed. I am VERY happy with the work and services provided!

Alvan, Donnie, Chad, and Nathaniel were very professional at their job. Very polite and courteous. They were a pleasure to be around. The job was well done and I was very impressed when it was finished. The clean up was very good.

No water leak since work was done.

The estimator, JoshBultman, immediately identified our problem and determined that it was a landscaping issue not a foundation problem. Even though his company would not be involved in the fix he spent 45 minutes with us diagramming what we would need to discuss with a landscaping firm and gave us language to use. My wife and I were so impressed with his willingness to help two senior citizens who really did not know where to turn. We left the meeting feeling so much better prepared for what needed to be done. Even though we won't be doing business with Dry Basement at this time we know who we call if the need arises. Dry Basement exhibits the highest level of honesty and integrity and we will be recommending this company to our friends and family..

Their employees worked very hard and were very nice young men. They did a really good job.

First, we were impressed with the evaluation of what exactly was wrong with our foundation and their plan for fixing it. They were the only ones out of the many estimates we got who had their engineers look at our house and know exactly what to do. For the amount of work they had to do to fix our problem, the price was fair. They also offered us a 1-year same as cash way to finish paying. The crew that did the work is absolutely fabulous. You couldn't ask for nicer, more professional, or harder workers. They had to dig 3 whole house length trenches with jack hammers and hand digging, then when they hooked up the hydraulics to move the wall back in place, their precision was exactly level. We could not believe the difference. There was always a supervisor or engineer stopping by to make sure the project was on track, and to check the work. Several of them told us once they got the foundation dug out that it was clear this was the correct way to fix it. We were so glad we went ahead and had it done this year instead of putting it off because they said at the rate the back wall was going out, it may have gone too far to fix in a few years. We feel relieved to know that our home is safe and secure now and for the future. Dry Basement was very hands on with us through the whole process. They even came out a few weeks after the project to make sure everything was right and that we were happy. They are nice people, but even better they really know what they are doing and they do it right. We hope you don't need foundation repair but if you do it can be frightening. We feel Dry Basement saved our home.

This is the fourth time in ten years that I've had them do work on my house which has had multiple problems. The same estimator comes each time so he is familiar with my problems, and with the fact that I'm having to address them in stages due to budget constraints... stabilize the house first, then I'll worry about the occasional leaks. There was some glitch in communications between what the estimator told me and what wound up on the work order for the crew, but everything was addressed. Alan (the estimator) told me that since my condo association had put new gutters on the house I might not need the full crack repair/sump pump for waterproofing that he had told me a couple of years ago (and which I couldn't afford to do at that time) but I'm not sure that's going to be the end of the story. If the leak persists, I will ultimately have them install the sump pump etc.

It was very expensive. It came to twisting repairs that an engineer said we needed like the other company that came out and said we didn't need any repair.

They were very good. They responded quickly when I called them, they came out within the next week, did a thorough review of the foundation problem that I was having and they gave me a very good reasonable price. They came out and I contacted them to do the job, they gave me all the paperwork, told me exactly what they were going to do and how long their guarantee would last and so I went ahead and contracted with them. They came when they said they would, they stayed all day and finished the job in one day and they were just really good.

Representative showed up 15 min before scheduled appointment time. Spent some time telling me about the company and his personal sales experience before we went to look at the problem areas. Very chatty throughout the visit, asking where we are from, where my husband and I met, where our parents live, where we went to school, etc, etc. Felt very "sales" rather than diagnostic. Checked out both areas of basement/garage as well as a nearby window well not currently leaking but probably will in the future if not addressed. Came back upstairs and he worked up the plan, and spent more time going through a binder explaining all their patented inventions and processes with catchy names. Spent more effort than I cared for assuring me that they don't hire guys "who just got here from the Rio Grande valley." Then "So if I can give you the right price on this, when were you wanting to have work done?" This was our first of three estimates so we have NO idea how much this is going to cost, which will play a big factor in when we decide to do it. Representative immediately starts talking up their financing plan, while I still have no idea what the number is we're even talking about. Finally get the estimate "And if you were willing to schedule it soon, I can give you a discount on it." "How much is that discount going to be?" "Can't tell you, that's the incentive to schedule." I told him that was ridiculous and asked how I was to compare our various estimates without knowing the full picture. "Well, are you choosing on price or on who has the best plan? Because we have the best plan, but you don't know that yet since you haven't had anyone else out." Finally when pressed he did say it would be 5-10% off. He asked if he could call me on Monday the 25th since our last estimate was Friday the 22nd. Called Saturday the 23rd and got offended when I told him we were probably putting the work off but wouldn't be using them. When I gave a few examples of the sales tactics that I was put off by I felt like he tried to argue with me to say that I shouldn't feel that way and that he's only saying what he is told to say- I totally agree on the last part, after reading other reviews and talking to a friend who had DB work on their foundation this is just the sort of tactic they use. He did say that the reason he hadn't been able to quote the specific discount was that it was part of a winter sale that hadn't officially started yet at the time so he didn't know exactly what it would be. That certainly may be true, but was not the way it was put to me at the time. Of the three estimates we had done, Dry Basement was the only company who's representative did not ask whether we have doors upstairs that don't open and close properly. The other two were interested in checking upstairs to see any drywall cracks we might have, Dry Basement did not inquire about that. Both the others took some foundation measurements, one with an electronic device to check the elevation at various places around the main floor, one used a plumb-bob to measure various points along the foundation wall in the basement. Dry Basement rep measured the length of the walls affected to come up with "28 feet of our No Water System." We got the distinct impression they're more interested in selling the system (and their basement remodeling service- which was talked up even though I had made clear that we wouldn't ever be finishing this basement. "Something to keep in mind for your next house.") than in diagnosing the actual problem. They try to make you feel nervous about other companies by giving you a website where you can look up legal action against other companies and he showed me a sheet printed out from there with all pending legal action against one of their competitors.

I have a little binky house and I already paid $55,000 for my house so I did not opt to go with them. It's almost a third of what I paid for the house. She was very nice, she explained everything, she explained what all they had to do but it was just too high, I can't do that. She wasn't trying to pull my leg or anything. I didn't use them, I don't know how they would be if they did the job but what they did for me was good, they're just pricey.

The work performed went very well and they were efficient. We were very happy with the work. They are visiting again next month to perform additional foundation work.

The initial representative/engineer was punctual, very responsive to our numerous questions. We trusted the representative to be honest and forth coming...which we believe he was. We were visited again from another representative from the company who layed out where the piers were to be installed and did the same measurments that the first representative/engineer had done. He did set down with my wife and I and went into more detail of what was going to happen during the installation of the piers. The crew showed up right on schedule and were very professional. I was there the entire time which was not a problem for them. The lead crew-member made a point of being extra careful digging with equipment around the house. I had absolutely no damage to anything on the house. When parts of the footer drain were removed the crew put it back exactly as it was. The back filling went as expected...clay is hard to manage until it has had some rain on it to settle. The crew made a point of cleaning the area to return it to the way it was before arriving.

Excellent experience from my first phone call to their office, through to the day their crew came and did the work. VERY PLEASED and would hire them again!

I looked them up on Angie's List before I did it. They did a good job. They got in real quick and cleaned up pretty good after themselves. There wasn’t really anything that I didn’t like. I thought it was kind of expensive. I contacted 4-5 companies and they were all pretty much the same. I think it was probably pretty fair pricing. It was more than what I wanted to pay, but it was one of those things that I had to do. Their price was in the ballpark of everybody. They were so good about explaining everything and not talking down to me because I am a woman. Actually it was a woman who came out and talked to me and explained it a lot better; I think that's kind of why I went with them. They came out when they said they would even though it was rainy and cold that day. They were very honest and upfront about it. I just thought that they were the best. I would definitely use them again in the future.

With dry Basement, they give you a contract and for a lay person it looks like they will stand by their work forever. The contract is transferable. It is like a warranty but if they come and fix it, they want more money. It is no good because they find reasons to have more money.