Busy Beever LLC

This guy is obviously used to talking over people who call him with complaints and shifting the blame onto the buyer. My anger at his denial reached a fevered pitch. He told me he was recording the conversation. I told him I was fine with his recording me because I was speaking the truth. He claimed I wanted to 'pay' him for the instrument. No, I wanted a fair value refund for an instrument that was quite obviously not as described. He offended my intelligence and experience as a professional musician of 48 years performing and playing experience with a vast knowledge of instruments, repair, and damage. This is the kind of business that you never want to buy from long distance, and when you do buy, you want to make absolutely certain that what you buy is operational and to check it out thoroughly. Before the instrument was mailed to me, he sounded genuinely concerned about my satisfaction - all an act. These people have no integrity - none. His assistant who took the instrument to mail for me was irritable when I asked for care in handling and packaging. This was the worst experience in my many years of online instrument purchases. Just BEWARE BEWARE BEWARE, he is a total phony, a liar, and a cheat. I cannot say more about my ugly experience with him. AVOID THIS BUSINESS - NEVER BUY LONG DISTANCE, TRUST NOTHING OF WHAT STEVE SAYS. NO INTEGRITY. NONE.

I had been to several estate sales prior to deciding to have one of my? own, so I had some idea of what I wanted for my personal sale. What I?didn't know was anything about the work and time that went into putting?one on. I am so glad that I chose to use Busy Beever for my sale. I had?considered trying to do it myself, but once I saw the amount of work and experience required to put on a successful sale I realized there was no way I could have done this on my own. I knew I needed a company that? had experience and a good reputation. After talking to some of my friends and relatives, and having gone to a few of their sales myself, I decided to give Busy Beever a call. I had been very impressed with my experiences with them as a sale customer. From the initial contact with them regarding my own sale, I was equally impressed. I let them know that I had no idea how the estate sale process worked and they patiently and thoroughly explained every step of the process. Anytime I had a question or needed clarification on anything, their reply was prompt. They treated me like a partner in the sale and process and never once made me feel like I was being a burden or like I was asking stupid questions. Busy Beever made the entire process from my end very easy. They took care of everything once I decided what I wanted to put in the sale and what I didn't. I really appreciated that I was able to be as involved in the entire process as I wanted to be. And I felt more than comfortable giving them access to my home and belongings when I was not present. During the sale I was consulted on a few items and what price I was comfortable accepting for the item based on a customer offer. I had a few neighbors that attended the sale and heard nothing but good things about the way the items were set up, arranged and priced. I was also told that the staff was always available to answer any questions and were helpful and professional. I was pleased with the experience that I even told my Realtor about my experiences with the company in case any of her clients ever needed to have a sale. I will definitely recommend Busy Beever and their staff to my friends and family if they need these services.

We were impressed by our first contact with Busy Beever's team, Steve and Shelia, identified as a Project Manager and a Manager. They spent hours going over many of our items, piece by piece. After leaving, they promptly e-mailed us Page One of a proposal, with terms clearly spelled out. The owner, Stephanie Cobb, called us Sunday evening to tell us that the proposal was finished, but they had lost it in their e-mail and had to redo it from from scratch. Monday morning Steve left a voice message to apologize again for the delay, and to tell us they were getting ready to send it. Then things went south. My wife returned his call to tell him we definitely wanted them to handle sale of our furniture, antique toys, books, and postcards. On hearing this, Steve morphed into someone significantly less pleasant than he'd been. He began berating her for not recognizing all the time and money they'd spent on this, and told her his boss would be furious if they didn't get it all, and that "she (Ms. Cobb) would have my head on a platter." She repeated what we wanted them to handle. At 11 AM we received their proposal by e-mail. It was boilerplate, with no reference to anything specific in what we offered for sale. My wife had gotten off the phone shaken. That afternoon, she was still so upset over Steve's attempt to pressure her that we discussed the matter further and decided to send Ms. Cobb a letter, to her attention, to let her know we were going elsewhere. That wasn't possible. Busy Beever has no mailing address on their website, on their Facebook page, or on the advertising postcard Shelia left with us (we did find it later, on the proposal). So I emailed the Ms. Cobb about her employee's conduct, referring to it as "offputting," and told her we'd move on. Her response was astonishing. Verbatim: "we spent 12 straight hours working on numbers and possible advertisements as well as lost sleep doing a proposal." Interesting. She told us on Sunday the proposal had been finished by eight PM, thus could have taken no longer than four hours, max. If they lost it and had to redo it, that's regrettable, but hardly our problem. Moreover, the proposal we received was, again, boilerplate, the information about their procedure from their website. And since Steve and Shelia only saw about 20-25% of the total we had for sale, I'm not sure what "numbers and possible advertisements" they were working on so diligently in the, at most, four hours they spent on this. Further: "I don't believe in any way that he was off putting and know that we did every thing we could to appease you and you wife and was professional in doing so." Steve and Shelia worked diligently for several hours at our home, and Shelia was quiet and polite. Steve, however, wasn't professional enough to have a business card; for that matter, Stephanie doesn't choose to have his name posted anywhere on her website, Facebook page, or the advertising postcard Shelia left with us. Moreover, his conduct became so offensive that, had we decided to proceed with Busy Beever (I remind you, they gave every evidence of being hard-working and diligent), we would have insisted that Ms. Cobb keep him away from us entirely. Finally, as a professinal, Steve forgot one thing. And I believe this is the real source of Ms. Cobb's anger. None of the supposed "12 straight hours working on numbers etc." was done with a contract in hand; they chose to proceed on spec. That's doubly significant, because we find the following phrase at the end of Busy Beever's standard contract (again, verbatim): "Seller agrees that if the contract is breached that they will pay Busy Beever LLC the sum of $3000.00 for liquidated damages, actual damages being difficult to ascertain, pay attorney's fees. Breach is to be defined as but not limited to : cancellation of sale (followed by several other causes of action)" Ah. Steve didn't get a contract signed. Busy Beever apparently works well for many, when things go well. We feel fortunate, before signing a contract, to see how they respond when crossed: they go full honey badger. Footnote: Ms. Cobb's responses to my e-mails were angry, only marginally legible, and based entirely what her employee told her. Frankly, I've never seen anything like them in over fifty years of being out in the world and dealing with businesspeople. I'm actively interested in seeing if and in what manner she replies to this.

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I would like to commend Busy Beever Estate Sales for helping my husband and me with our estate sale in July. In our preparations to build our retirement home out of state, we knew that now was the time to downsize our belongings. The team at Busy Beever did everything possible to make this as easy as possible. Thanks to Kevin and his sales team, we were able to sell most of our big ticket items and I was extremely impressed with his negotiation skills. It was well worth the effort and I would highly recommend this business to anyone in need of this type of service.

They worked very, very hard to make our sale a success. They were very nice to work with, professional, courteous, punctual, and flexible. They went above and beyond what other providers would have done to make sure our sale was a success, keeping in mind the feelings of the family. While other companies told us to just turn over the keys and come back when the sale was done, Busy Beever welcomed us to be as involved as we wanted to be and that meant a lot to us. There was so much stuff to sort through, we couldn't look through everything before they began. They carefully put personal items aside for us to sort through later and when we found a few items for sale that meant a lot to the family, we were allowed to withdraw them from the sale. If we had gone with another company, I feel these items would have been gone forever as we were told we should not attend the sale. Their efforts were very much appreciated and I would definitely use their services again.

Very happy with the sale Busy Beever conducted for us and results exceeded our expectations. Highly recommend!

My sister and I drove a considerable distance because we appreciate church sales; in this case a Synagogue sale, and want to contribute where we can. Having been advertised as a "Diggers Sale" we expected that there would be large quantities of items and that things may or may not be clean and orderly. So it was of no surprise that items were not clean and that pieces that belonged together were not in the same location. Again, we expected some issues such as these. What we did not expect is that the staff would be incredibly rude and have a generally poor attitude toward the people shopping at this sale. And as far as the "name your own price"; that was not the case. It took us about an hour to shop the items and put lids with pans, match pieces, etc. When we were ready to pay, we were not treated well at all. I say this for several reasons. There was a small box of broken pieces. Mostly handles that had broken off of the pots or serving dishes. When we took it to the front the cashier was # 1) very rude and #2) intentionally deceiving. Very unbecoming of an estate sale service which is based wholly on sales. But the shocking part is that this particular sale was in a place of religion and both the cashier and another person/helper were intentionally deceitful. How were they deceiving? First they represented the items I had chosen as "silver". Then when I said I couldn't use them if they were silver their reply was "Oh, that's not silver; that's silver plated." Twice, at two separate times by two separate people that represented Busy Beever, LLC; they tried to charge according "to the silver weight" and twice they changed when I said if it was silver it would not be of use to me. Again, the items were unmarked and signs around the room said no reasonable off refused. What is a reasonable price for 26 broken pieces of dishes? The price was not based what the items were worth, the price was based on the bill I happened to pull from my pocket. Finally, after the price was quoted and after the money was taken; the two of them reached into the box and removed at least two items. I was shocked, my sister was upset and I just thought it was time to go. What a shame that a service that usually caters to families of deceased individuals; be so dishonest and so rude with the buying public. If you have a need for Estate Sale services; please heed the above warning. If they will be dishonest on this level for $20; how dishonest are they when the cash values are considerably more?