Buckner's Heating & Cooling Co

We've used Buckner's Heating and Cooling since 2002, when we purchased a furnace and A/C from them. During our annual inspection a problem was discovered that required prompt replacement of the furnace. Their staff worked with us immediately to arrange for a new furnace, and in just a few days it was installed. The installers showed up on time, completed the job in the time estimated, and were professional, courteous, and friendly. Everyone involved was very responsive.

The installation went well with only one follow ups call. profesional and responsive,

Earlier this summer our a/c went out. The a/c unit was installed by Buckner 15+ years ago and we never had any issues. The tech that showed up less than 6 hrs after calling, completely covered in sweat because it was miserably hot turned out to be Roger Buckner, the owner. So that impressed me the owner of the place continues to get his hands dirty. He was very nice (even though he had to be miserable from the heat) and very professional. A few months after, our a/c started to freeze up and quit blowing cool air ... not because of anything Roger had done. It was a Friday night and I contacted them via their website around 8 or 8:30PM, not expecting to hear anything until the next morning at the very least. The next morning I noticed they emailed me back just after 9PM Friday night stating they do have a weekend tech or I can wait until Monday. Weekend techs are a little bit more expensive, but we had to get it fixed because it was going to be hot and muggy. The tech came out Saturday and said our a/c was basically out of refrigerant and explained a system that old probably produced a leak in the evaporator coil. He went into detail about how that usually happens because of the age and my coil probably being copper (which it is) and just the corrosion that typically happens to them. He also discussed about being able to charge the system that day but Buckner could not guarantee it and the cost of R-22 which my system uses is getting more and more expensive because it's getting phased out. He suggested putting that money towards a new system if it were him. He took my info and said he would pass it along to Steve, their sales person, and Steve would have it first thing the following Monday. I did some investigative homework myself and even wondered about just replacing the coil rather than a whole new system. Because of the age of my furnace, which came with the house almost 19 years ago and the age of the a/c unit and the rising cost of R-22, a new system was really the smartest answer in the long run. That next Monday, Steve called me at 8:15AM and we met with him later that afternoon. Very nice guy. He helped us narrow down the options and we soon had a plan in place for a whole new system. 2 days later Joe and John showed up early that morning and worked all day to get the new system in place. Again, it was hot, but they worked non-stop. Very courteous and professional and even stopped a couple times, when my wife and I showed up, to explain about what they were doing and how things were going. One of the agreements with Steve was the addition of a new vent being installed my wife wanted, if it was physically possible. I wan't sure how they were going to do it because of the space limitations and other restrictions posed because of the way things were in the house. But they quickly figured it out and installed a new duct and vent, all of which ended up looking very professional and clean. When Joe and John got finished, they cleaned everything up, gave us a rundown on how everything worked, answered any questions we had and left without a trace of them even being there ... except for a brand new HVAC system. The new furnace installation looks very clean and professional as well as the new a/c unit. So Roger, from the few experiences I had this summer with you and part of your staff, I was very pleased with the service you all provided. Steve, Joe and John were top notch folks you can be proud to have as part of your team! And, I'm sorry, I forgot the name of the tech who came out Saturday .... Gary? But please include him in that list also! Thanks for all your work!

We came home this past Sunday to house that was 85 degrees and truly unbearable to live in. Buckner's quickly had a technician out to us to confirm to us what we were expecting - the A/C was broke beyond repair. The technician quickly got us in touch with Steve who was at our door within an hour of his technician leaving and quickly performed his inspection to quote us a new Trane. We weren't prepared to replace the Lennox furnace yet, but that's ok, he said he could adapt the Trane to the Lennox air handler and furnace. The team arrived promptly this morning and were two of the most professional installers in the industry. Each time I would step in to see how they were progressing they took the time to show me exactly what they were doing and the best practices to be followed for best maintenance. Within 45 minutes of the new Trane being turned on the temperature has dropped in this fairly large home by almost ten degrees and continues to drop

My electric bill had sky rocketed the past two months. The heater ran continuously and wasn't staying up with the cold weather. Tech showed up in time and did good job of finding the problem. Required a full charge of Freon and a couple of parts. All and all, a good experience.

I believe, they showed up on the day and time they said.

Works great. They told us step by step what they were doing and what it would cost. Will use this company again. What my husband and I really liked also, was there was no service call fee plus a diagnostic fee. One charge for both. Very reasonable. Not like the other company we called first. We paid another company 215.00 just for the service call and the diagnostic charge. And our air conditioner was still broke. We told them good bye and called Buckner. Wished we would have called them first, we'd have 215.00 more dollars in our pockets.

Came out on a Saturday so I understand it should cost more, but $540 for 2lbs of freon and capacitor is kind of ridiculous. Found out later I could have gotten it fixed for a lot less.

Basically, they will work very hard if you have a problem to get out there within a day or two. The workers are very knowledgeable.

Basically, they will work very hard if you have a problem to get out there within a day or two. The workers are very knowledgeable.

They did a good job. They were very thorough.

We would recommend them if we were asked. Everything was always outstanding, everything always worked for never a follow on post inspection problem, everything was great work.

We would recommend them if we were asked.

I use Buckner’s Heating & Cooling because my mother does. I have a contract for twice a year. Everything went well!

Very good. Good estimate. Easy to schedule. Good service. We had some minor problem with the humidifier after and they came right out and fixed it.

I had to add a humidifier to the new furnace and that bryant dealer found a place that Buckners had left open in the combustion chamber. According to the bryant dealer that installed the humidifier it was highly possible that it could have resulted in CARBON MONOXIDE POISONING!!!!

Aaron, the tech, arrived earlier than scheduled and was able to diagnose and fix a problem within minutes of his arrival. He then went about cleaning and checking the entire furnace and, when he was finished, checked and changed a filter on the humidifier (for an extra fee). The $99 we paid for the inspection and servicing was well worth the price because he repaired something that normally would have required a more expensive service call. I was please with his professionalism and knowledge of the furnace, and was very happy with the results. We would use Buckner's H&C again.

First experience with Buckner, they were here very quickly and resolved an on going issue quickly

He was prompt and did everything I expected him to do.

From the quote, to scheduling, to the installation, everyone I interacted with was very professional and courteous. The installers (there were three of them) were extremely nice and let me ask as many questions as I liked. They were punctual, placed tarps & plastic carpet protection down and walked me through how the day would proceed. At the end of the day they visually walked me through everything they had done and explained the new systems, along with the new Wi-Fi thermostats...and the job site was cleaned up like they were never there. I really can't say enough about my personal interactions...all were very knowledgeable and a pleasure to work with.

On time, finished in one day. Great technicians that did an excellent job.

The heat exchanger on one of our old furnaces had a hole in it and it could not be operated. The heat exchanger on another furnace was badly rusted but had not yet burned through. The air conditioners were over 23 years old and were very inefficient. I had three estimates from highly recommended dealers and Buckner's was the best price. The process started with a test of the current air conditioners to determine if they qualified ( that is inefficient enough) for a rebated from the local electrical company. The employee doing the test was on time, very friendly and professional. The units qualified. The sales manager then set a date two weeks out to install the units. The delay was due to both my schedule and Buckner's ability to have enough technicians available to complete the installation in one day. On the day of the installation six technicians arrived, all were professional, polite, and very knowledgeable about what they were doing. The started around 8am, removing the old units and the installing the new ones as well as all new vents and air intakes for the furnaces. The finished testing the new units around 6:30 pm. and departed. The finished job looks great. The had hauled away all the material removed and cleaned up the area.

The service went well. I believe the owner came out for the job. We were satisfied with their work. We would use them again. They are honest and did not push any unnecessary services on us. Their pricing is very reasonable. I had no problem scheduling their service. My only complaint is that they did not wear booties in the house.

They just came out and fixed any issues we had . The two technicians came out to do the work and were very good. The whole staff is frendly and I liked them. The owner even came out.

It went very well. They were friendly and came earlier than expected. They walked me through everything that they did.