BOAN HEATING & COOLING

They have been very good and very prompt. I would highly recommend them .

Quick response, Technician was professional, diagnosed, and repaired unit quickly. New part was stocked on company vehicle.

They always do a good job. Been dealing with Boan for over 15 years. They have saved us from having a house fire once. During the furnace check he noticed the cable wire was placed too close to a hot pipe and the insulation was beginning to burn. We wouldn’t use anyone else.

They do a good job, are easy to work with, prompt, courteous and I will continue to use them.

Boan was called and an appointment made. They were a tad late as the technician needed to give one of their other employees a jump start. BUT they arrived and were able to take care of the problem and left instructions to assist if a problem developed in the future.

Excellent vendor. They do what they say they will do and go the extra mile as well.

Awesome, the service men really know what's going on with what they are called to work on, very knowledgeable

My AC unit is not name-brand, so the tech and his manager had to do extra research to find a "rescue" part that would fix my problem. They did, and it does.

They offered an extremely good warranty, good price. Very responsive to calls for repairs and servicing.

I would use them in the future. The service was excellent. They were friendly, courteous and professional. You couldn't tell that they had been here when they did the job.

I bought a maintenance agreement for a year that would give me a furnace cleaning and an AC cleaning. The furnace cleaning went find but the AC has caused issues. First night after the cleaning the AC froze up, the wrong air filter had been installed. Then a week later the fan outside, which had been moved when the grate was removed to clean the unit would not start up properly. They came out promptly and told me it would be $415 dollars to fix. I called and spoke to the general manager who finally relented to taking $89 off the repair, telling me that the motor they were installing was not as expensive as a normal motor. So, evidently because I was unhappy and found it odd that all this happened less than a week after the service, the fix was to give me a "fair price" rather than a mark up price. I was also told that labor was built in. I was told that this repair man, who was the same that did the cleaning, was one of the best they had. I agreed to the lower price because I was tired of arguing about it. The repairman installed the grate in backwards so the fan was off center, which I had to point out to him. Also there are exposed wires that "will be fine" zip tied to the grate. I called back and was told that nothing else would be done, I offered to pay for the part but wanted the labor taken off but was told that they needed to make money and they couldn't reduce the price any more. The final charge for this hack job looking repair was $326. I looked up the motor and capacitor and can get both for about $80. So that's it for Boan, it's unfortunate because we've had good service and I've know the Boans since junior high. This is not the kind of customer service, the misrepresentation of price and labor, in the face of an irritated customer that I plan to deal with again.

They install, among others, American Standard -- a brand I prefer. "Salesman" Geof was not just a salesman but a field-experienced professional. Price was competitive. They arrived as scheduled and removed the old furnace, after which I re-built the wall between the furnace room and garage. A few days later, as planned, they returned to install the new furnace, humidifier, and air conditioner. Removal and installation were very professionally and efficiently done. Had them back a few days later to fix a small problem. No issues since. Would recommend and use again.

We needed something quick before we sold our house and we liked what they did with our furnace. We liked the service they provided and wanted to use somebody that we knew and had used before. They are very professional and timely. I thought they do a good job. Anytime there is any questions or concerns especially after we bought the furnace they came right out so they were very prompt if there was any questions.

I paid them a fortune. They're great. I've been with them for a long time. Everytime I have a service call, they come. The very first time I called for them, they appraised it and something was wrong with it. They replaced it at no extra charge, not even the labor. The quality was very good. They come right on time. They're very professional.

They came to do an inspection and found my water heater was leaking, offered their service, I got other bids and they were very competitive. I used them again. They were great. They call you to let you know they are on their way. They are always on time, And very professional. I just cant say enough.

I have been using their services for years. I pay an annual amount for them to come out twice a year to check my furnace and A/C. The services are always good. They are an excellent company to deal with.

All in all I'm totally satisfied with them.

They always tried to push a service contract. They did the work and the heating and cooling system was fine. There had been no problems with it.

My furnace quit a couple of days before Christmas and I called BOAN as they installed it 17 years ago. A salesman came by that evening looked things over and told me I could repair for $500 but it would be wasting money as the furnace should be replaced and showed me the rust on the unit. The salesman, sorry I don't remember his name, told me the price for an 80% and a 92% efficiency furnace. He told me that 90% efficiency and above are vented differently and would go out the wall and since my furnace is on the front of the house it would go out the front of the house with a box over it to prevent critters coming in. I opted for the greater efficiency and installers came today. What he didn't tell me or show me was just what that box would look like and he didn't mention that requirements place it a foot above the ground. The installers didn't mention it either and I didn't ask. I foolishly made the assumption that BOAN would realize that I would care what it looks like, buyer beware. So now I have, on the front of my house, 2 feet below the window, 1 1//2 feet from the fireplace, 1/2 foot from the window well and a foot above the ground (so clearly standing out on the wall) an ugly off white 1 foot by 8 inch oval plastic box spouting steam. The vent opening is covered by slats 3/4 inch apart, big enough for mice, snakes, wasps, and even small birds to get into. They say they have never had a problem with that, I guess I will see. I know I should have asked every question under the sun but I didn't think of this one question. I do blame the BOAN sales person for not realizing the way this looks on the front of the house might matter to a homeowner. I've been abundantly clear to BOAN that I hate the ugly box with a passion. I believe this is going to ruin any curb appeal, it certainly isn't going to improve it. Apparently any other location for the vent, on the front (say closer to the fireplace so it didn't stand out so much) or patching the hole in the front wall and venting to the back of the house would reduce the efficiency for which I paid a premium. BOAN says they would like to make me happy but they have no ideas how to do that. I hate it and wish I had purchased the 80% or risked being cold and got more estimates. I am not happy.

It was a lot of work that needed to be done. They were amazing; they were great. They worked really, really hard. He came out at the end of his shift and stayed until he couldn't do it anymore because he had to get a part and everybody was closed. They had to order parts so they couldn't come out the next day. They were very nice. The part didn't come in until 4:30 on a Friday afternoon and they came out and didn't charge us any kind of extra hours. They were really, really great. The part was expensive as well as the labor. We would highly recommend them. We are having a slight problem with our furnace and we are going to call them again. We didn't compare their prices but we thought it wasn't any more than anybody else would have charged. They were here until after 8 pm and didn't charge us any extra.

Do recommend. I was inside when job was being completed.

This company was professional and courteous from start to finish. The lady answering the phone was much nicer than the others I called in preparation to getting my A/C unit serviced. The service man was professional and honest and did not try to up-sell me. This company may not have as many reviews as some of the others you will find on here but I highly recommend them. $136 covered the service call and 1lb of coolant. I will be using this company again when it's time to replace my furnace and A/C.

Boan Heating and Cooling came out to help us fix what a previous company botched. We were pleasantly surprised at how professional and prompt they were. We highly recommend them.

I paid them $125 but it was covered by insurance. I have used them in the past and I would use them again.

The technician found that we were low in coolant and added what was needed. He determined that we likely have a leak and suggested that we have the leak investigated or the unit replaced.