Bartmess Heating & Cooling

Scott Bartmess with Bartmess Heating and Cooling has been maintaining my old furnace and AC unit for several. Eventually the coil on my old unit began to rust and the furnace was overdue to be replaced. Scott began with replacing the furnace in the fall. He allowed to wait until spring to replace the AC because, in my case, it wouldn't cost any more to do it separately than together. By waiting I could spread out the cost and not pay for an AC unit for the first 4 or 5 months that I wouldn't be using. As always, Scott did a fantastic job. He replaced the entire system which included a new flue pipe. Scott is a great guy and I wouldn't go with anyone else.

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He spent about an hour and a half looking over the HVAC system. Did a complete check of everything as I watch on. He installed a new filter, and did an extensive check of the Air Conditioning System, including cleaning a complete cleaning of the outside intake unit. He seemed to know what he we doing and was very thorough.

We got home late Sunday afternoon to such a loud noise coming from our AC we thought it was going to blow. I've worked with Scott for years on remodels, and there's no one I trust more, so left a voicemail asking him to call Monday. Not an hour later he called back, knew what the problem was based on the description, remembered the unit (though he's only had to work on this one once in ten years!) and said he could be out the next afternoon. Here's what I love most about working with Scott. He's an honest, hard-working guy that does things well and does them right, but also looks out for the best interest of his customers. This is an old unit, so I asked him if it was worth investing in the motor. Scott helped us weigh the pros and cons of repairing this versus replacing the unit as if the check we were about to write was coming out of his own pocket. That's one of the reasons I trust him and his opinion so much. He explained that this unit, while older, was the top of the line in its day, and the savings would be substantial to repair it versus install a new one. He even explained some new regulations on the horizon and what the changes would mean if we decided to replace it in a few years--again, looking out for our $ as if it was his own. I also credit Scott with saving me from a very expensive decision I would have long regretted with this same sort of advice. When I first bought my 80-year-old Brookside tudor, I considered taking out the radiators before we refinished the floors and upgrading the entire heating and cooling then. Scott listed to my rationale, but then wisely suggested I give it a year first, and see what I thought about that heat before taking it out. He said he thought I'd end up loving it, and wow was he right. Every winter I look forward to that warm, wonderful heat and the way it fills our home rather than walking through pockets of warm blown air. So many contractors would have seen dollar signs and done the job without thinking of what was best for the customer, but that's what makes Scott different. I can't imagine how many thousands of dollars that one piece of advice saved me. I'd love to find the and quot;Scottand quot; of structural remodeling or other specialty contractors, which is one of the reasons we joined this site. My dad is a commercial general contractor so I grew up knowing the value of good sub-contractors. Here's one who's priceless.

Scott spent quite a bit of time here, explained the problem, gave us a lot of information about what we need. He tried not to charge us anything--we had to insist on paying. He has always been very professional, reliable, reasonable and trustworthy.

It was a great experience, very professional, while being friendly. What he installed has exceeded our expectations. Nine years we are still very happy with our Heating/AC system.