A.B. May Heating, A/C, Plumbing & Electrical

They do a great job. They are professional.

The maintenance and repairs went well. The cost of the home warranty has been a good value as both the furnace and AC unit are older. AB May personnel are always punctual and feel like they don't recommend unnecessary repairs.

For many years, I have been a "gold level" customer of their contract program, which charges a set price for plumbing and electrical services and replacement appliances, hvac, etc., items during the year, as well as discounted fees for new or changed services. The contract has more than paid for itself every year. The company responds very quickly, the work is good, the service providers are courteous and careful, and I have no complaints.

AB May is prompt and efficient in service calls, but the value of a home warranty is questionable. Shortly after purchasing our home late in 2012, we had an over the range microwave fail. The failed microwave was an expensive model with many options and a good venting system. AB May's warranty provided no-cost replacement for only a basic model--unless you wanted to pay to upgrade. Only two options were provided for upgrading, one better than the basic replacement, the second mostly the same as the first upgrade but stainless. The cost of the upgrades were very close to the retail price of the units. The repairman/sales rep was very polite and knowledgeable; they have a laptop to show off your limited replacement options. I used a smartphone to show that the prices online were comparable, so what exactly did the warranty provide? Basically--installation if buying the upgrade; no real price break on the purchase. In effect, the warranty forced me to downgrade, as the two upgrades AB May offered did not have all the features of the failed model. In addition, you pay $65 under the HOW for each separate service visit. I would have been better off to just go buy a replacement and have more selection. Early in 2013, we noticed the water heater was dripping water around the release valve. We have a one-way pressure valve coming into the house and when the hot water heater would run and water pressure built up, we'd see a small discharge of water. AB May noted the normal water expansion as a result of heating, combined with the one-way pressure relief valve, prompted the need for a small water heater expansion tank. While the AB May rep left to secure the tank, I again checked online prices and found AB May was higher than most all of the online pricing--and higher than going to Lowes or Home Depot. The rep could not defend the high price--just stating "it is what it is." As we did not have an existing expansion tank, the warranty provided no coverage. The installation was fine and we've had no additional leaks. When I asked the AB May repairman about a possible garbage disposal replacement, he said unless the unit failed, the warranty would only provide repairs, not replacement. The fact that it was ten years old, loud, and prone to odors despite multiple efforts to clean was irrelevant to the warranty--the unit still worked. If broken, replacement options were the same as the microwave--a basic, bottom-line disposal at no cost or two upgrade options. He didn't share specific costs, but did concede the prices for the upgrades were comparable to retail. (Does AB May not have volume purchasing discounts with suppliers or do they use the near/at retail pricing as added profit on top of the service call fee and annual warranty cost?) Standard furnace and AC inspections under the warranty were fine--all reps were prompt and efficient. If looking for value, I'm not sure the home warranty program is a good choice--better to use Angie's List to find good plumbing, electrical, appliance repairman, etc. direct and not be confined to the limited and pricey replacement options provided under a warranty. We did not renew the warranty.

Need window replaced and wall to be repaired - water damage. Rep Russell had "C" in customer service which sold me to not use window world.

They checked out my air conditioner. The recharged the Freon, and they checked for leaks. The air conditioner works great after that.

Only reason I called AB May is due to Reece and Nichols Home Owners Warranty. (beware, they warranties aren't all they appear to be) The tech, Troy, was awesome. IF I were to ever use AB May again, I would ask for Troy. Too bad he isn't higher up the ladder in the company, they could use someone like that making key decisions. First visit from them solved our immediate problem, that being the blower fan and motor went bad. But we decided to upgrade the motor. We had to make four phone calls to AB May, because once the order was turned in for the bracket that we needed, they did not communicate as to if they could get the bracket, when the bracket would be in if they could get it, when they could install it if they had it, etc. First phone call I was told the part was in stock, they'd call back; they didn't. 2nd phone call I told they were still checking to see if they could get the part, they'd call back; guess what - they didn't.. 3rd phone call I was told they'd call back to schedule an install; they didn't call. 4th phone call they finally scheduled an appointment for 2 -3 days out, which was fine. HOWEVER, the night of the install (after we made sure plans didn't interfere) and they were supposed to show between 5 - 8; we get a call about 7, requesting that they reschedule. They wanted to reschedule due to an issue with their vehicles and the fact that many people were without heat. Understandable that people without heat need them more than I do, but with the lows in the teens, why do they think that an install on the next night would be any different that the scheduled date of my install which was made 2 -3 days prior? Our install should have been first on their list, or, knowing as cold as it is, bring in more techs AB MAY! My time is worth more than the two 1/2 weeks I've been waiting for them to do what I am assuming Reece and NIchols has contracted out for people with their warranties. My next call will be to Reece and Nichols to share this with them. Last words: I'll pay the full price from another more responsive company and/or will upgrade my entire heating/cooling system with another more responsive company.

When I signed the agreement for the gold upgrade, they told me that it would auto renew. I figured they would send some sort of notification what the new cost would be and when the auto renew would start as that is what the service rep indicated. None received and was told that they don't do this. They just automatically started pulling the new amount from my bank account. The renewal price went up to $63.50/mon. I didn't agree with this so I submitted a cancellation notice on the 19th of November and requested a refund. They stopped auto payments on the 20th, although November was already taken on the 18th. I called to see when my contract ended and was told on November 22nd. Seems a bit fishy to me to have a payment extracted on the 18th and the contract ending on the 22nd and I didn't get the refund I requested and had not requested any service for several months. I have always had great service from AB May and have no complaints in that regard, but not happy with how this renewal was handled,

The sales consultant did a good job of presenting a few options to us at different price points and explaining the differences. The choice was pretty easy. The installation took about 2 days and was completed in the time they promised. The quality of the installation is top notch, way better than what was originally there. The workers were professional, clean, and left the work area without any mess. I would recommend AB May without any reservations.

It went well. They were very professional and I will give them an A for that. But the price would probably a C. For responsiveness, punctuality, quality, I will give them an A. Overall, I will give them a B. I think, they charge too much, but the same thing they were doing. That was last August.

They are very good. They are always on time. I have used them already three times this year. It covers everything in your house. They always call before they come out. They are always on time.

Got 5 bids. they were in the middle Showed up on time every thing went well

17 year old system was still in working order, but cooling system was generating an outage and related service call yearly each of the last three years. Solicited bids from AB May and 3 other firms. After studying bids and reputation of service found the bid from this firm to be both lowest dollarwise and also an A graded provider. Comfort consultant Scot was thorough with his presentation. Gave multiple options to consider. Discussion of our situation weeded out some items not necessary to our needs. Install crew of two was on time, worked efficiently and had the new system running in the afternoon. Passed the local inspection of newly installed systems with absolutely no issues. It is quiet - both the inside unit as well as the outside one. Electric bill rolling average has already gone down. Too early to tell on gas. Very satisfied with the system, the install, and all other related items. Almost perfect cleanup after the install.

This sounds like a little deal. But my husband and I are both handicapped and our plumbing system clogs regularly. To replace a toilet seat is virtually impossible with my arthritis and my husband chair bound. AB May usually comes out the next day (as this is our only handicapped accessible toilet.) This particular time they took 2 + days to arrive which is very unusual. We have had a gold service agreement with AB May for over 30 years. I got it when I was single, living in a old house that needed things fixed regularly (I knew John the scheduler by name and actually had his home number for emergencies.) AB May does an excellent job but as they have grown they have lost their friendliness with the customer scheduling and flexibility in helping get repairs made. But they do what they say, show up when they say, leave the work area spotless and always have friendly service providers. If you live in KC and can't handle bigger repairs or don't want to hassle with smaller ones, these are the people to get a contract with!

They have a great range of services, they’re more than just heating and air company. They’re very punctual. They’re just a well-ran organization. They have just been wonderful. The prices are very fair and they’re realty responsive. The price was just a small deductible so my actual cost was very minimal. Our first charge is the deductible. It’s a requirement for home warranties.

They are mechanical contractors for heating and air conditioning. The technicians provide high quality work products and pay real attention to detail. They do a real good technical installation. They have a fair pricing and they also stand behind their products. They were one of the few vendors or service providers I dealt with, that actually gave me a 30 minute window and so I didn’t really have to wait around my house the whole day for them. So that was really good. All of their professionals that I’ve worked with have been easy to talk with and given me good information. I’ve never had a problem. I will definitely use them again in the future. In fact I purchased a home warranty from them and so I’m using them now to take care of a lot of things in my home. So it’s not just heating and air conditioning that I’m using them for. They would be the first people that I go to for any plumbing and electrical issues as well. They are definitely a good company looking after me.

Went very smoothly and effectively

Last September we rebuilt our kitchen and they did all of the plumbing for the project. Recently the main spigot for the faucet came loose and was spinning freely. I called them to ask them to take a look at it. They had to disconnect all of the plumbing from the sink and take out the garbage disposal. They found that a washer that wasn't placed properly when the installation was done was causing the problem. After they fixed the sink I asked what the charge would be, they told me it was free and left. They gave me 2 hours of plumbing work and parts for free to fix the situation.

Clark (#110), the technician, was very professional and efficient. Brought a jack, bags of gravel and several bricks to level our generator that had settled over time (due to the vibration). Performed a maintenance inspection and service - changed oil, etc. We are quite satisfied.

An employee of AB May came to the house and we spent 60 to 90 minutes discussing the work that needed to be done. He left, promising an estimate within a couple of days. Several days passed without my receiving the estimate. I called the employee's direct dial number and left a message asking him to call back about the estimate. He didn't call back, so about ten days later I called AB May's main number to find out whether the employee still worked for the company. I was told he did, and was transferred to his number. Again, I left a message asking for a call back. I never did receive a call from the AB May employee whom I met or anyone else at the company.

Very professional. He was very honest about what I needed and what was not required by the city of Leawood whereas the prior plumber told me that a part was required.

Awful. This is the third time (four if you include the semi-annual maintenance that I have done on the furnace/A/C every year) that I have had this company out to "fix" the same problem since April. Every time they put a band aid on the unit and tell me that it "should work". The techs all act professional and appear to know what they are doing. I have a problem with the fact that every time they "fix" it, it seems to break down again. Usually less than 30 days after they are here! This last time, my air went out sometime during the day on 08-02-13. I got home around 6pm and found the house warm and the air coming out of the register blowing hot. I called. They said no one could come out tonight, since it would be dark soon. (I expected this, since it happened last time.) I spent an uncomfortable night in a hot house. I assumed (wrongly) that they would be out early the next day. I was wrong. I called a second time at 12 noon on 08-03-13 to inquire as to the whereabouts of the tech. I was told he was on a "lengthy job" and would get there when he was done and that my "scheduled time" for the service call was between 11am and 2pm. (Which they did not specify the night before.) Sometime after 2pm, the tech showed up and "fixed it" again. He told my husband that the compressor needed to be replaced, but then changed his mind when something "opened up" (sorry for the vague description, HVAC jargon is over my head.) The unit began working and he said it should work. He also gave my husband some steps to follow in case it malfunctioned again. We went to bed at 10pm and the unit appeared to still be working. However, when I woke up at 6am on 08-04-13, it had ceased functioning at all. I called the company again. Was initially told they don't work on Sunday (they may have been talking about live people dispatching, as opposed to the repair people.) I was then told the tech would respond ASAP. Finally got a call at approximately 12 noon. Was told the tech was responding from Kearney. Then the tech called and said he was responding from Gladstone! Anyway, he got there and it started to rain. He told me that the part installed previously was too small and needed to be bigger. As he started to work, the rain continued to fall. It was not a heavy rain, just a light summer rain. However, he said that he could not work in the rain, as he risked electrocution. He said someone would be out the next day. He never offered to come back when the rain stopped. He never attempted to improvise a way to work on the unit (umbrella, take out the fuse so there's no AC/DC to it?). He just left. I waited until 2pm on 08-05-13. No one called to schedule my service today. No one checked to see if the unit had started working on it's own (it hasn't). No tech has appeared at my door. I had considered purchasing my new A/C / furnace / tankless water heater from them, and renewing my home warranty. That will not be happening. The customer service is less than desirable and as of now, I would not recommend them to anyone. Their physical products are good, but the people servicing the customer are not.

Came home from work on Thursday evening and noticed air conditioner had froze up. Phoned them and they instructed me on what to do and then made an appointment for me the very next morning. FAST RESPONSE! Very professional, very clean, very nice. Called me when they were on their way so that I could meet them at the house. Perfect timing. Gentleman (Ben) was extremely knowledgeable and the price was very reasonable. Would definitely recommend them to everyone. Thank you AB MAY!!

They do decent work but I always feel like I'm being up sold by them. I feel like I could get the work done for less elsewhere.

They are very through I would give them A++++ if I could.