A.B. May Heating, A/C, Plumbing & Electrical

They did a great job and I would highly recommend them.

Loved my tech!!! She was my favorite AB May tech ever. And we’ve had a lot. Above and beyond and a really amazing personality!!

Great. Terrell located two furnace filters located in our outdoor a/c/heating system. This is the first time a technician has found the filters. The last several tuneups no one has located the filters. So the filter was really dirty and our system had to work harder and our air quality was affected by not having a clean filter.. We have an appointment on Monday Deccember 16 between noon and five. We asked if he would be able to install the new filters and they said they would try. From now on we will request Terrell to be the tech that services any of our needs

today's service went very well --- Valerie, whom I have had here before, is TOP-NOTCH -- amazing. I like her very much ------ she was almost two hours late -- which was no fault of hers -- it was a mis-communication in disparch --- other than, very pleased with Valerie's services --

Great. The technician was very knowledgeable.

All good so far. If we run into issues I’ll add to my review. We’ve always had good experiences with AB May.

The technician was very informative about offers n options available. Jason answered questions and explained to me about other options that ABMAY alone with what my plan was originally. JASON was POLITE and kept a smile on his face all the times, such a respectful young man. I enjoyed my inspection, Great young man that did a excellent job. Thank you Jason, RESPECTFULLY, Ressie L. Taylor

Both items were repaired and the plumber was pleasant, friendly and efficient. (And he liked my dog!)

Great. Ricky determined the problem, ordered a new drain pump, assured us there was no water under the dishwasher and was professional and friendly.

Excellent. Matt was neat and friendly, arrived on time, fixed everything and was very professional.

Great, they were super and a very fair price

I wanted service sooner than could be provided. The service want fine

James was very thorough in everything he did. He explained what he was doing as he progressed and answered all my questions. Would definitely like to have him back for next maintenance checkup! We have had AB May for over 20 years and have always been extremely pleased with their work.

The technician was prompt, and repaired the pipe.Gave advice as to how to avoid future problems. Very nice and professional too.

Both technicians were neat, clean & efficient, we're very happy with the service.

The weather was hot and extremely humid and even though we were having a new unit installed the next day it was almost 90 degrees inside our house and the high humidity made it even more miserable and unbearable to deal with for even one day & night, even our dogs were miserable. Cornelius made a special trip to get our A/C going and we weren't charged for the visit. We are very happy with the customer service and the technicians at A.B.May because they go out of their way to make sure customers are happy and all of the technicians do quality work.

Technician was very pleasant, efficient and did a great job. There did seem to be a misunderstanding when he mentioned there was hair in the drain which I appreciated him making me aware of and I said I would take care of it. When we saw our bill I was shocked when I saw he had removed the hair and charged $211.00, which I would never have agreed to have him do when I am able to do it myself. I contacted ABMAY, the customer service was excellent and they are refunding the charge. Moving forward I will always be sure that there is a clear and concise explanation of what needs to be done and potential charges before the work is completed. All in all, I am very happy with the service I received.

Great! Professional, knowledgeable and friendly.

Their service was great, they honor the house insurance plan, and I only paid the service fee of $60.00.

The team was prompt, professional, and very polite.

Ryun arrived on time, explained the options, provided information about each option, explained the process about the installation, did the installation, and reviewed the work with me. I was impressed with his knowledge and his professional behavior.

We needed to replace an 18-year-old central AC with a struggling compressor. An AB May salesman came out immediately. He said we couldn't get the truly quiet AC we really wanted without replacing the furnace, too, which seemed foolish since it was working perfectly, so we declined and just accepted the regular AC. I don't know why an AC couldn't be made quiet without having to go through a specific brand and type of furnace, but I guess that is just another way to make extra money. I stressed repeatedly that we definitely wanted something quiet because of sound sensitivity issues , and he assured me that the interior noise would be the same since the blower would be the same, and the exterior noise would be quieter because the compressor was insulated and wouldn't be making the "last legs" noise of our current compressor. (I know that the AC industry's definition of quiet seems to be very different than my own--they mean "slightly quieter than a jackhammer," while I mean "just barely audible," but this was the 3rd co. I had called, and I was concerned that our AC would quit in the 90 degree heat, so I accepted AB May's bid). 2 technicians came out first thing in the morning to install the AC. They initially said they would reuse the coil cabinet and "upgrade" our breaker from "20" to "40" to handle the greater power of the new system. A freak storm knocked out our power, so they were working in the dark with flashlights for quite a while. They didn't end up to reuse all of the coil cabinet--they cut off one of the walls of the cabinet that came with the coil and taped that on instead, which could have affected the acoustics. They left without being able to test the AC. I noticed that they had left a huge grease/oil stain on our new rubber flooring, killed some of the plants around the AC (which maybe was unavoidable), and torn up the wood frame around a small new concrete ramp near the garage door and left the pieces lying nails up (I guess while checking the pipe that runs through the garage into the house?). The wood frame wasn't a big deal since it had served its purpose; I just wish they had told me they had removed it so I could clean it up. Later that evening when the power was back on, a different technician came out. He couldn't get the unit going and said he thought the first 2 technicians had installed a faulty breaker. A fourth technician came out, and they finally got the AC working with a "30" breaker. I could feel there was some air flow around the seams of the coil cabinet. I also noticed the pull light in the basement wasn't working anymore, and the technician said he guessed he had pulled too **** ** it and broke it. The blower was making a horrible low pitched vibrating noise, which I said contradicted what the salesman had initially told me about the interior noise staying the same. The technicians initially tried to blame it on "dirt" in the blower which they had cleaned out and thereby changed the noise. We said, "Then please give us back our dirt." Then one of them said it was because our air vents and returns were obstructed and started going around trying to change how much the vents were blowing and telling us we had to move the things that were in front of the air returns! Obviously not since the vents and returns had been that way before the new AC without the noise. The technician said he'd have his manager call us to get someone out to check on the noise and fix the broken light and left. I went out to listen to the unit itself, and it wasn't noticeably quieter outside than our old one, either, just vibrating at a different frequency. It was audible all around our property just like the old one. 3 days later, 2 more technicians came out. They did seem to be trying to adjust the AC. The technician told me the blower speed had been set incorrectly initially, the pistons were incorrect and had to be changed, and the refrigerant levels were incorrect. I'm not sure if they changed the breaker again or not--the cord in the ceiling was disturbed, so they must have been working with the electricity in some way. The cabinet had been retaped to eliminate the air leakage. The light had been fixed, but the chain we'd had on it had been replaced with a cheap string (I guess the technician who broke it took the original metal chain with him?), so we cobbled together some shorter lengths of chain I had to make an acceptable pull chain. He said the floor mat was stained, and they would see about replacing it. I told him the noise was still there, and he said the blower speed had to be higher for this unit, and that was what was causing the noise. Probable translation: I don't hear what you hear, don't know what's making the noise, don't know how to fix it, and anyway, you'll "get used to it". No, I won't. It's a shame that we paid all this money for an AC that will be a constant irritation. If you're looking for a quiet AC, don't buy a Daikin! I feel that the salesman misrepresented or was not truly aware of the noise levels of the unit. I will say that the technicians were very professional and responded immediately to concerns, but ultimately, they couldn't fix the underlying problem. It's just a shame that AC technology hasn't advanced in 18 years and that the industry is putting out units that are actually noisier than they were in the past.

He came once to see what he needed to do, then rescheduled to come when he had the parts. I have the home warranty with AB May, so I only paid $60.00

He gave us a service call and came out to tighten the volt and charge us for $500 which I think that too much.

Initial checkup and assessment of replacement cost of works needed. Technician is very professional and forth coming with our concerns.