TruGreen Lawn Care - 5098

Good. No problems.

Good results.

I paid extra for it they were supposed to give me the report but I never got it even though I asked every single solitary month. They were supposed to spray and if I saw any weeds they were supposed to come back out. Well, I could not get them to come out. The reason that I took them was because my daughter and my son-in-law had them in Jefferson city and they do an absolute outstanding job up there. But the crew here don't know what they are doing and they don't return phone calls. I have a beautiful Zoysia lawn which does not need much care. But whatever chemical they put on it they killed almost over half of it. They were supposed to bring the Zoysia lawn but what they brought was absolute weed and that died and now I am fighting like the devil for a year now trying to get the weeds out and get the lawn. The whole side of my hill is just nothing but weeds. It was a beautiful Zoysia lawn. I never did get the soil report and they were not supposed to spray until I got that. They just destroyed my lawn, literally destroyed the beautiful lawn. I used to get compliment about the lawn. People would stop and comment to me, now its just awful. Their customer service stinks, their staff are rude. There's nothing good I can say about them.

The initial contact was someone stopping by my house, He seemed to know what he was doing, was polite. The followup call from the company never came (this was to collect the fee) so I called them to arrange. It was good I did because my address on his copy was apparently hard to read and they were planning on the initial treatment the next day at my neighbor's up the street. After this and a few other issues on the application that weren't legible were corrected, everything has gone fine. The top original that I received was legible so guess it just didn't copy well. I have been pleased at how well my lawn has looked after just a few treatments. I rated the overall experience low because of the initial issues and because they made reference that my neighbor would have liked me and I would just have been out the service.

My experience with them has been excellent. They were on time. I don't think the price was outrageous. The service worked the first time. They knew what they were doing. They came highly recommended. There wasn't a lot of personal contact. The man unloaded his equipment, did his job, came to the door, thanked us, asked if we needed anything else, and left. He was very polite and everything. They did exactly what they said they would do; they should be rewarded for that.