Advanced Chimney Techniques Inc

All I can say about this service is that their technicians shocked me with their knowledge base, efficiency, and thoughtfulness in execution. I've never worked with a better contractor. Also, they came on the day we booked. That is stunning.

unknown

unknown

unknown

unknown

unknown

The staff that came and removed our exisitng fireplaces were on time and punctual. The entire crew were courteous and paid great attention to detail. Ordering our new fireplace did not go as smoothly, after two trips to the shop to pick out the new model we decided on what we wanted. The unit was supposed to be ordered so we scheduled, plumbers, electricians and cabinet makers alll around the date they provided for delivery. The day after it was supposed to be installed we were told that the unit had not been ordered (after we had called the week prior to confirm the delivery date). So after another week waiting the unit was finally delivered after we lost our place in line with the cabinet makers. Again the installers were top notch, they went well above the call of duty to ensure everything went well. Knowing that I am particular about appearances they did an awesome job ensureing the best possible installation. They even custom made a new chimney top so the new flue would be centered in the exisitng chimney.

unknown

unknown

unknown

unknown

unknown

It is a complicated repair and they have to do it in several parts. We are still waiting on the weather to cooperate. They need to waterproof the chimney. The $100 is for the chimney sweep service. They have been busy and what stands out is that it took a long time to get service but they do a good job when they do come. They have been kind of swamped this past year.

Advanced Chimney Techniques,Inc Jamestown, MO

.

The owner of the company came, inspected, told us we did not need any repairs, and charged only half of what we were quoted. He fairly did not make the whole charge because he was here a short time and did not have to climb up on the roof to further inspect. We did not ask for a price reduction; it was offered. I hired this company based on Angies List favorable reviews.

We asked for a quote and we were given what we considered a reasonable estimate and since it didn't take as long as estimated, the bill was changed to reflect this, so we were charged less than the estimate. The workmen were very professional, tidy and explained how to use the controls on the log inset. We couldn't ask for a better experience and highly recommend them.

see above.

Excellent. Their service man explained every step of the inspection, offered tips for maintenance and provided of good critique of the original construction.

The inspection had to be done in order to meet buyer's demands. In our new home, the previous owners also used them when our Home Inspection found some damper issues, and we made the sellers fix it. So, if you have a chimney issue, I wouldn't hesitate to use their services, but if repair work has to be done, I would get bids.

The buyer already had an estimate with Advanced Chimney Techniques, so all I had to do was call to set up the work date and pay for it. But Advanced Chimney Techniques did not make that easy. They were extremely frustrating. Every time I called, the receptionist/dispatcher/phone-answerer acted like they'd never handled a phone call, and were honestly astonished that someone needed work done. At one point, I asked her a question about accessing the house during the work, and she adamantly insisted that the workers would not need access to the house. I finally got her to agree that she would ask the workers and call me back the next day. She didn't call back, ever, and of course the workers needed access to the house on the workday. That was really weird. Even though I'd been very clear that I, the seller, was ordering the work, they sent emails to the buyer of the house before the workday. When told that this was incorrect, they did not bother to make sure the emails reached me. The day before the work, I called to confirm what I thought was the start time of 8:00am. Well, it turns out that they don't tell you the start time. The repairman would figure out his day's schedule and call me the morning of with a time. He would call me by 7:30am, I was promised. Of course he didn't call me by 7:30am, but I did call him at 8:00am because I needed to know when to expect him since the estimate was for 3 hours of work, which is not a small part of the day. The repairman told me that he could come by around 3:00pm, and that it wouldn't take a full three hours. He'd looked at the estimate, he told me, and it wouldn't take that long- maybe half that time. I was able to extract a promise that he would call me on his way from his last job, which was thankfully in Fulton so I had some time to prepare. He did call. I have to give him that. He called, but it was almost an hour early and then, of course, the job took every bit of 3 hours so it was long past 5:30pm that I was sitting there in a lawn chair in an empty house, waiting for them to finish up. I was not able to inspect the work since they completed most of it in the attic and on the roof just two days before closing, but the buyers were satisfied with it on final walkthrough. I am sure the chimney is safe to use. But I would not hire these guys again, because I felt that their whole operation was unprofessional and lacking in much consideration for their clients, not to mention the broken promises about callbacks.

My Dos and Donts....do research on the Internet re: relining and inserts etc........there are plenty of options out there that don't require "an expert" to do.

It was a good experience. He got here on time and seemed knowledgeable. They just are too high priced.

Very helpful, found little problems I didn't know I had and fixed those too. They worked on my chimney in 2009 and every thing they did was covered by their 5 year warranty. Very professional and no mess when they left, great service.

Working with this company was frustrating from start to finish. My gas fireplace had stopped working and thus I made this appointment. I had a late afternoon appointment, but got several phone calls from the technician (who I also believe is the owner) regarding why he was late. Initially he would be one hour late, then two, and eventually he showed up much later (at least 2-3 hours). The gentelman was very personable and friendly. He however, appeared to have little knowledge of gas fireplaces and had me download the fireplace manual from the internet. He was honest about his lack of expertise in this area, however it made me wonder why he would book the appointment if it was outside of his knowledge base. He cleaned the logs off and got the fireplace working that evening, Because he was so late he told me he would only charge me half price for the appointment (45.00). The next morning the fireplace no longer would ignite. I called the company and the gentleman said that he would need to order a part. After missing a scheduled appointment and cancelling another he came out to the house to find the part he would need to order. Upon leaving he said he would order the needed part and contact me when the part was in. I never heard back from the company and when I called to inquire about the part I was told my call would be returned. I do not hold hard feelings for the $45.00. I do feel that the gentleman tried his best to fix the fireplace. I was extremely frustrated at the multiple scheduling errors, difficulty getting answers from the company, and ultimately the fact that I was told a part would be ordered and then never received any further contact. The whole business process was extremely disorganized. I was without a working fireplace for approximately a year. In winter of 2011 I had a technician from a different company out to fix my furnace. He said he would look at my fireplace while he was there and was able to quickly fix the problem in 5 minutes and the fireplace has worked great ever since.