I have a service contract. The workers were fine. It took a half hour to complete. There was just one worker. The area was clean and they were responsive.
Description of Work: I use Sears for my heating and air conditioning service. They did maintenance the last time they were here.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joe O.
07/2016
5.0
appliance sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Sheila O.
02/2015
5.0
appliance sales
+ -1 more
It was very good.
Description of Work: I bought a new washer and dryer.
Rating Category
Rating out of 5
Yes, I recommend this pro
Shanna B.
01/2015
4.0
appliance repair
+ -1 more
They did a great job, but they just charged too much. I felt I could've spent a few hundred dollars more and purchased a new machine. After they replaced the tub, it rusted again and we just bought another machine.
Description of Work: We had a problem with our washing machine. We had to replace the tub. It took them 1-2 weeks for them to get the tub in.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$300
Anita & Richard A.
09/2014
1.0
lawn mower repair
+ -1 more
When I took my lawn mower to Sears, I told the person receiving all the things that was wrong with my lawn mower, but he only wrote down one thing that was wrong with it. Then I talked to somebody and told them on the phone what was wrong with it, but they didn't expand the list. When I went to pick it up, which has about five weeks later, they still hadn’t fix my lawn mower. At that point, I asked what else they could do for me and what they could do was sell me a new lawn mower for half the retail, but I had already paid $50 for them to look at my old lawn mower, so it costs half the retail plus $50, so I have a new lawn mower. It’s not as good as my old one started out, but it’s workable. They were undependable. From the time I dropped it off, they called me and I was outside and they were supposed to call me back in 10 minutes, I came in, they called me back in 10 days and then I got a phone call saying it was ready. I went to pick it up and then they couldn’t find it. I went back two weeks later and that’s when I found that it hadn’t been really fixed.
Description of Work: I have used Sears. They looked at my lawn mower.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$50
Kathryn M.
07/2014
3.0
appliance sales
+ -1 more
They were professional and did a good job. We got a really good deal and the refrigerator, the microwave, and the stove are so far so good, but we had to have the dishwasher repaired twice.
Description of Work: We bought a refrigerator, a stove, a dishwasher, and a microwave from them.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$4,000
Lisa S.
03/2014
2.0
appliance sales
+ -1 more
All I needed was a part for my dishwasher so I went up to the store to get it. They didn't have it in stock so the gentleman helping me took me to the website to search. He then convinced me to buy a part that he knew was not right.
Description of Work: Part for dishwasher
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$45
Larry F.
03/2014
4.0
appliance sales
+ -1 more
It went very well. They had what we want at a price we want to pay. There was variety.
Description of Work: Sears sold to us appliances.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,500
michael M.
05/2013
4.0
optometrist
+ -1 more
They are pretty good and the optometrist is very good. The only drawback would be their keeping track of everything; sometimes it's a little rough.
Description of Work: We have been using the optic department at Sears.
Rating Category
Rating out of 5
punctuality
4.0
Yes, I recommend this pro
Contact information
18777 E 39TH ST S INDEPENDENCE CTR, Independence, MO 64057
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*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Appliance Repair,
Eye Care - Optometry,
Lawn Mower & Power Tool Repair,
Heating and Air Conditioning
FAQ
SEARS is currently rated 3.7 overall out of 5.
No, SEARS does not offer free project estimates.
No, SEARS does not offer eco-friendly accreditations.
No, SEARS does not offer a senior discount.
No, SEARS does not offer emergency services.
No, SEARS does not offer warranties.
Contact information
18777 E 39TH ST S INDEPENDENCE CTR, Independence, MO 64057