McIntosh Heating & Cooling

This is the second time I have used McIntosh Heating and Cooling and they never disappoint. Darrell was my sales representative that came to the house and inspected my system and provide multiple quotes for different systems at different price points. He was great at answering all my questions and walking me through all the options. I appreciated the honest feedback and recommendations he made. I ended up replacing the AC condenser, furnace and water heater. Darrell was able to schedule the appointment for someone to come out and remove the condenser on a Friday to allow me the weekend to work on the footing. Then the guys came out on a Monday and from 8am-1pm was able to replace everything and hauled all the equipment and trash away. The install was very professional and clean. The guys answered all my questions and were great to make sure everything was working. Overall, McIntosh Heating & Cooling are amazing to work with from the time you call to the end of the project. Their prices are very competitive and do a great job every time. I really appreciate that they really take care of their customers and are honest. I highly recommend them to all my neighbors and friends.

They were wonderful to work with. I would call them again for any AC or heating issues. They are very personable and informative!

They've been very good. The $175 is for 2 service calls per year. The price is right in what most companies cost. They do a good job and haven't sold me anything I don't need. They are in the time frame when they set up appointments. The techs that have been out here have been very good. They installed the system about 15 years ago.

Great. A+ service! Will definitely recommend McIntosh!

They were punctual courteous and cleaned up the area before leaving

They do a really good job of scheduling, they don't wait for you to call, they call and set it up, they're excellent with that. We've used them for ten years and never had an issue with them.

McIntosh installed my last system 20 years ago and have used them to maintenance for the entire period. When it was determined that it was time to replace I got quotes from McIntosh and 2 competitors. Their quote was honest and I was not pressured to be quoted or purchase more than I needed or wanted. In fact their quote was thousands less than some other competitors for the exact same system. When it came time for installation I was truly impressed. I am very particular in workmanship and they surpassed my expectations. They were timely, courteous and most of all professional. They performed the installation with the quality that I would imagine would be used if they were installing the system at their own house. The crew was consistently cleaning up through the entire process and left the work area cleaner than when they started.

We’ve used them for years. We wanted our duct work cleaned and they went up there and said we didn’t need it. They’ve just been real good.

I found McIntosh on Angie's List. My initial experience was with Phil in sales. I really liked Phil. He was honest and didn't try to up sell us on everything, unlike some other HVAC. Installation went fairly smoothly except for an unexpected exhaust issue with one of the units. The guys were prompt and hard working. We replaced our upstairs unit 8 months later and this went well, also. I had them come replace some duct work in 2014 that had eroded due to a leaky toilet above. When they came in, they only replaced half of the damaged duct work while I had expected it all to be replaced for the price quoted. When I called them after this was finished, they quoted me a significant additional amount to fix the rest of the ductwork. I still didn't leave McIntosh after this. My frustration has been with the repair team/servicing. We had one episode where the unit froze up last summer and water was pouring out of the ductwork above the unit. We were told the controller board was out and this was replaced. We were told this wasn't covered under warranty (for our two year old unit). We had a coolant leak from our upstairs unit and the guy they sent out took forever, seemed clueless, and had to have someone come help him. Our main floor unit froze up again this past week. We called and they could not get to us for a few days AND they would have to charge us extra for an urgent call (Even though we had spent $11,000 w/ their company in the previous few years and that it was on a unit that they had installed for us). We called another company and they came out within a few hours. They ordered the replacement part that was necessary and came out the following day to fix everything. It turns out that it was covered by warranty. They told us that the main problem was that the drainage was clogged and that this should have been picked up during routine maintenance and definitely should have been picked up the previous year when we had this for the first time. Though I was initially very please with McIntosh, they have lost my business. I have another unit in the basement that will eventually need to be replaced and I will definitely look elsewhere for this.

The business has been around for a long time. I think it's got good reviews.

They were good. They are dependable and accurate in their trouble shooting.

I had received several estimates but then a friend mentioned this company. I talked with the owner and he came out promptly. He explained their services in detail and was extremely informative. He was personable yet very professional. Actually all of his staff were very professional. They did extensive work but did not leave any mess. Everything was cleaned up and worked perfectly. They were prompt and reliable. I would definitely recommend them.

Ryan with McIntosh Heating and Cooling was scheduled to arrive at 2-3:00 pm but the office called and advised he was available at 9-ish am which was great. He found the problem quickly and fixed it. He suggested we buy a carbon monoxide detector (ours had died). Very professional tech.

I last used them in the early summer for a standard unit checkup. I've been using them for about 8 years and I choose to use them because they've been reliable, they've been honest about things and their last visit we didn't feel like the temperature was right and we had them come out and they made us aware of a particular filter that needed to be cleaned more frequently. So it was very informative. They were referred to us when we moved here and they've been very reliable.

I was extremely happy with them. Their prices were very good. They were recommended by the guy in my credit union. They were on the list of the dealers of the brand that I was using and I had used a local one here and got the prices from them when my furnace went out. But when McIntosh came out, they were $1,500 cheaper and they were both distributors of the brand that I am using. What I liked about them was that everything was exactly what they said it would be. The price was exactly the same as their quote. They came exactly when they said that they would. The equipment is good. There was no surprise. Their responsiveness was very good. I hope I do not have to use them again but I would if I have to and I would also recommend them.

We really like McIntosh Heating and Cooling. We've done business with this company for 30 years or more. I think we're the best in the area and we've been satisfied with their service. They're very thorough. They go over the system and they cleaned everything up. They're very prompt, they come when they say they're gonna be coming and their rates are reasonable. We've never had a problem with them.

After receiving a couple of estimates from other heating and cooling companies, I contacted McIntosh. Roger (the owner) came out to my home and looked everything over. He took the time to ask me what I was looking for in a system and kindly went over options, payment plans, etc. I was happy with the estimate, since it was lower priced than the other quotes I had received, but more importantly, his customer service skills, people skills, etc, are fantastic. I honestly would have gone with McIntosh if they had been more than the other quotes I had received. Scheduling was simple, the two installers arrived on time and were extremely professional and courteous. They were very careful in the house, no messes were made, everything outside and inside was cleaned up. Everything looks good, and everything is working great. I highly recommend them.

The sales rep was knowledgeable and clearly explained the options. The installation crew did very professional job, explaining what they were doing and why, and took care to protect our floors and clean up afterward. They spent extra time to insure that everything was perfectly adjusted. The price was 25% lower than the bid from a reputable city-wide firm, and the guarantee is much longer.

We have a service policy with them. They come out twice a year to check the furnace and humidifier and then in the spring to check the air conditioner to get it ready to go. They call to set up the appointment and then before they come. They cover their shoes. It is $50 a year for the two service calls. We also get preferred treatment if we have trouble with the service contract. We have recommended them.

We hired them to install a new furnace in my son's home. The person that came to due the estimate was very courteous and informative which instilled confidence. Their bid was competitive with the other quotes we obtained. They did the job in a prompt, courteous, and punctual manner. We are very satisfied.

It was excellent. They arrived on time for the estimate, answered all my questions and gave me the best price I received. Were honest and upfront about what would be worth or not worth my money. They arrived on time for installation and were in and out much more quickly than I imagined they could be. When they left, it was like no one had been there. If anything, my basement was cleaner than when they arrived.

They were very neat and efficient. They explained what they were doing. They finished a large job in a timely manner.The office staff was good to work with. We are very satisfied and will use them for any problems we have in the future. I would recommend them to friends and family.

They are excellent. Everyone I worked with explained the service clearly, were extremely professional, and responsive. They immediately put on foot covers when they came into my home; set the bar for excellent service. They knew I was getting proposals and waited until I made my decision. I felt most comfortable working with them. The owner was the only one available when I called once and was forthcoming and answered all questions. The two gentleman who came out for installation were marvelous! Covered all of their bases, provided the best paperwork I've ever received, cleaned up and everything was left in perfect condition. Walked me through everything and what changes were made. Just outstanding and can't say enough good things about them! Helped with rebates and credits with electrical and government programs as well. I definitely recommend to others with a heating and cooling issue!

They were very accomodating in working me into their schedule for the work and then the work was accomplished efficiently at the time scheduled. (My schedule was such that I was only available for one week at a time which was about two weeks prior to the date they originally gave me. I had tried another company and they wouldn't accomodate my schedule at all.)

Wonderful experience. Will use them for our regularly scheduled maintenance, and for any further heating and airconditioning needs.