HearthMasters Inc

They came out and did an inspection of the hot water heater venting and flue and found an issue with the vent pipe (it was installed backwards, which wasn't serious, but certainly not optimal). He corrected the problem and rechecked everything and it was working well within the tolerances.

They did a fine job. We had no complaints. They seemed conscientious and honest. We had no trouble scheduling the appointment. They explained things well to us and overall we were pleased.

Their service was wonderful. It was a little expensive but it was worth the price. It took them a couple days and they did a great job. They replaced some bricks and installed a new cap, making it safe and ready to use.

Their service turned out very well. They seemed to be very thorough about their work. They explained what they were doing to me. They showed up on time and were neat and tidy. I felt very comfortable having them in my home. The brick was matched pretty well in the repair.

They are excellent. The guy knew what he was doing. I had used other chimney providers that didn't seem to know as much as he did. He told me exactly what he would do and did excellent work. I also thought his price was great.

A+++ He was on time, courteous, and very clean! You couldn't even tell he'd been there when complete as he was so clean with all the tools and all he removed from it. He had come a few weeks prior to clean the chimney (much in need of it) and that is when the crack was discovered. I would recommend him highly! They called the day before to confirm the appointment and were very friendly and courteous!

I had a very positive experience with them. They only reason I did not go with them was because I found a better deal with another company. They were excellent though.

It would have been last Fall or last winter for a new damper, I think that's what it is, at the top of the chimney. It was to replace the crown at the top of the chimney. It was great, they provided a solution for our damper closing and we didn't want it to close and repaired the crown and they replaced it. I was satisfied with the price, I don't know how competitive it was or anything, they're the only one I talked to.

I can't say enough great things about this company! From the first time I spoke with them at the office, to the thorough inspection & explanation of what needed to be repaired to the actual work itself, it was a complete pleasure and relief to be in such professional hands. I have already recommended them to my friends and will use them in the future for their other services as well.

We needed our chimney swept, inspected, and a bid on repairing the chimney brick and mortar repair on the roof. Fast, clean, superior inspection internally with camera and written report. Very professional and knowledgeable. Only advising on necessary replacement of brick, knowledgeable on sealants to prevent damage of remaining brick instead of just replacing the whole thing. Wonderful with our kids and pets curiosity as well, explaining and telling fun stories. We found our chimney team! Thank you, Buddy.

Great experience, staff was on time, did a thorough job and explained everything to me. Did not leave any traces that he was in the house cleaning the fireplace

I called several companies trying to schedule a time to have my 2 fireplaces cleaned and chimenys inspected. Also, my dryer vent was clogged and in need of service and cleaning. From other companies, I got a voice mail and no return call, or they didn't do dryer vents, or they weren't able to do the work for over a month! But when I called Hearthmasters, I spoke with a very nice woman, who answered all of my questions, and gave me pricing over the phone. We booked an appointment for the first part of the following week. The day of the appointment, they actually came early, and spent all the time necessary to do the work. My son worked with the technician, as I was at work, and he could not stop raving about what a nice guy and wonderful job he did. Both fireplaces were video inspected, cleaned and he assured us that both were in excellent working condition. No trying to upsell, which is refreshing. And they actually came in a bit under what they quoted. Now that's they way I wish all businesses operated! I will definitely be using Hearthmaster in the future.

Provided estimate Emailed to confirm appointment Showed up on time Provided the services as estimated being both courteous and honest

When I first called and made an appointment for Gene to inspect my chimney (for $60) I told him birds had recently fallen down the chimney and the screens at the top of it would probably need to be replaced. Since I didn't need to be home for this because it was exterior work only, Gene said he would come at a time when I was out of town. I returned home after being out of town for 10 days. I called Gene to find that he forgot about inspecting the chimney. I made arrangements for what would be the 2nd appointment for him to inspect and repair. After the appointment his office called me and said Gene was unable to access the roof or the top of the chimney because I have a 2-story house and the top of the chimney is another 10 feet above the roof. He could come back with more ladder and a co-worker for $140. They wanted me to pay the $60 for the 2nd appointment in which Gene showed up and nothing was done. I protested the $60 and they waived it. I made arrangements for what would be the 3rd appointment. I re-iterated the screens would probably need to be replaced. Gene and his co-worker showed up and inspected the exterior chimney. He said the screens would need to be replaced (something I said in all my previous phone calls with him). He was in a hurry and needed to leave right away, but would return for a 4th appointment and $180 to replace the screens. I asked Gene: If you weren't in a hurry and would have replaced the screens during this visit, would you be charging another $180? After a long pause, he said he'd get back to me on that. Oh, and he said, he didn't have the screening with him (even though I repeatedly told him in phone calls the screening would need to be replaced). Gene left and a few days later his office emailed me his report. In part, his report said that federal regulations prohibited him from making any repairs or alterations on my chimney, i.e. replacing the screening. What I got for $140: NOTHING. After the debacle with Gene and his company, I purchased an Angie's List deal for $89 and arranged for Brandon of All Source Chimney Service LLC (913-232-3725) to come out and do a video inspection and chimney sweep. Brandon was awesome! Please see my review of his company. I didn't tell him of my experience with Gene. In short, Brandon did the video inspection, sweep and replaced the screens on my chimney. All in one visit for the $89. I gave him a tip because of his professionalism and great personality. I got for $89 from Brandon in one visit what Gene would have charged $380 in four visits. Don't waste your time or money with this company.

The technician showed up early and began inspecting the chimney. He seemed to be very knowledgable about chimneys and repairs. At the end, he verbally reported to me, the Seller, and the realtor that some repairs were necessary. However, it was not reported, at that time, that there was any compelling reason to replace the liner. The technician did note missing mortar between the flue tile joints. He explained a Hearthmaster's procedure to repair these joints in place without replacing the liner. "It was much less expensive". Everyone left this inspection confident that the chimney did not need a liner replacement, but only some mortar repairs to make it usable again. I was provided a receipt by the technician which indicated these repairs, but the boxes for cracked liner or chimney fire were NOT checked. Nor did the receipt indicate a liner replacement was needed for any other reason. In a fast-paced transaction, I signed the realtor's acceptance form because I was confident that Hearthmasters would be able to make the repairs without a liner replacement. Several days later, I got an email from the Owner of Hearthmasters indicating that the liner replacement was necessary. This report discussed "possible" liner cracks, offset flue liner tiles, improper liner support, and a possible chimney fire. None of this was indicated in the technican's receipt. Hearthmasters estimated the repairs at $7600!! I think the entire chimney could be replaced for less money. I contacted Marge (the Owner) to discuss the discrepancies in the reports. Marge told me that the technician is not qualified to make assessments of the chimney or recommendations on repairs. Yet, Hearthmasters standard receipt form, to be completed in the field, provides for an assessment of the chimney by checking boxes and completing a description of work. Marge apologized for the "misunderstanding". I asked for a estimate for mortar work to repair the joints between the tiles using the method described by her technician. This was not submitted with the report. Marge declined saying the liner needed to be replaced. Marge pointed out that the report only noted "possible" cracked tiles and only speculated that there may have been a chimney fire, but this was "moot" because the offset tiles are the driver for liner replacement . Again, the receipt does not state a liner replacement is required for any reason. My conversations with Marge ended when she said "she failed to see the discrepancies". At this point, I don't know the reasons for the discrepancies. Perhaps it was a technician overstepping his boundaries. Or perhaps it was a fear ploy to sell a bunch of expensive chimney repairs to either the Seller or the Buyer. I dont know, but this is not the type of professionalism people seek in real estate transaction inspections.

The employees were helpful, prompt, and professional. They did their best to help us with what we needed but in the end the cost was just much too high for our needs. I was able to find the exact same doors (same brand and all) online. I ordered them and installed them with the help of my contractor father. I saved 50% (more than $1000 which is huge for us) and the doors are beautiful and high quality, just like they were said to be. I imagine the price I was quoted is fair considering all the costs of running a business and paying the employees, but we just couldn't afford it. I you can afford the prices, I'm sure Hearthmasters would do good work for you.

We met with the estimator who described the scope of work and then received by mail a very detailed contract estimate including the qualifications of the company and certifications of associates. This documentation was impressive. The work was performed about 10 days later which was timely with our schedule. We are pleased with the work performed.

Company was excellent. I would use them again in a minute. Cost was low relative to other bids but the work was excellent. We were gone on vacation during the work and it was overseen by a friend. When we returned the work areas, inside and out, were spotless.

Very well, Buddy was prompt, professional and found lower damper cattywampas. Suggested replacing original damper with a tight sealing damper which was placed on top of that chimney completely sealing off that unit.

Very professional and friendly from bid to final sweep!

Technician was prompt and cleaned up upon completion.

I spent about $7,000 on them. My experience with them was fairly smooth. Their price was the best out of the three quotes I had got to do the work. It was a high-priced repair. I thought they were competitive. They were professional and had a great manner about them. I would use them again.

They did do also an expensive renovation about a year ago for $40000. The experience with them was great. I think just their overall knowledge and attention to detail are their greatest strengths. They really listen to you as a customer to make sure you get the outcome that you want. I will use their services again in the future. I’ve used them for the big renovation and we liked them so well. I get them to do my annual chimney maintenance.

I had a blockage in the chimney flue for my furnace. As a consequence, I could not use the furnace. This is actually the 3rd company I called from Angie's List. I called on Monday and they scheduled an appointment between 8:00 and 8:30 Tues. Buddy was here as scheduled. He was friendly and personable. He got right to work. He didn't dawdle and he appeared to know what he was doing. When he was finished he showed me pictures of everything he had done and explained what he had done. He explained to me that long-term we needed some more work but that it was not emergent. It was a very pleasant experience when I had been dreading the possiblity of a hard sell of a very expensive repair. The office will email me the estimate for further repairs and I expect to use them for 'stage two'.

Quick response to inquiry. Gene made a thorough inspection. A point that he made during the inspection was that, if the work was done well, the repairs would not be visible. The work was done by a 2-man crew and, frankly, the chimney didn't look very good. I asked Gene to inspect the job. Without any prompting or complaints from me, he admitted that the work needed to be done over. He came out himself to do it, and now the chimney looks great. He even stopped halfway through the job and asked me to be sure I thought it was looking OK. I really appreciated the fact that it was so important to him for the work to look good. The B rating reflects the fact that the job had to be redone and not the quality of the final product.