Binswanger Glass

Horrible customer service, never called to schedule install as I had to call only to hear “ the window just arrived! We will call you tomorrow to schedule install “. No call, installation rep lied as said he called me when he didn’t. It took 2 1/2 months to replace glass window. Stay away.

Fine. It seems installation was delayed because vendor's employee was on vacation.

Quick, efficient, and worth the price paid.

unknown

The 1st call I made, the lady who answered the phone took down all the info she needed to set up an appointment to have my wife's windshield replaced. On the day of the appointment I called to make sure I had the time correct. The same lady said I was not in the system so the windshield had not even been ordered. So she entered the same information and scheduled an appointment for in-shop service for this afternoon (3/25/2015). I called again this morning to verify the appointment and another lady said it would be an on-site appointment. The repair man arrived, looked at my wife's car and said the windshield needed replaced. I told him that's why he was there. But no, he showed me the ticket was to repair the windshield, not replace so he didn't have the windshield. He told me a windshield would have to be ordered. I called Binswanger and told them to cancel the entire order. I would not recommend them; they don't seem to have their act together. I will take my business elsewhere.

While I was at work, my wife took the window (which I had removed that morning) over to Binswanger Glass. They took it and she went on her merry way. Six hours later, they call to tell her they can't do anything with the window, and quot;because it's a Rolox windowand quot;. Now, my wife didn't understand what that meant and neither did I. (The windows were here when we bought this house 10 years ago....and I received zero paperwork from the previous owner about them.) I had assumed they meant that because it was some sort of and quot;proprietary windowand quot;, they didn't have the tools or knowledge necessary to fix it without breaking it. So, I spent a week playing phone-tag with Rolox, only to conclude that they weren't going to help me either. I ended up going to a smaller, local, glass company, just a few blocks away from my house. They replaced the glass for $66 total. As I was putting the window back in, I finally spotted some lettering on it. Two words: and quot;Weathergardand quot; and and quot;Season-alland quot;. So it was a and quot;Season-alland quot; window (company was bought-out in 1993), NOT a Rolox. I'd love to hear Binswanger explain that one! This is the second time I've tried them and they made excuses on why they couldn't help us last time. No more chances from us.

Never got any response; not even a call to say, you've reached up doing non-working hours.

The people were great. The price was much cheaper than anybody else. We have been going to them before and they have done things for free. They are really nice.

They were on time and did what I asked.

I found Binswanger Glass to be great and fast. They were affordable. They had to cut down the size of a glass shelf and there were no hassles about it. They are an independent company.

Went well

THEY HAVE DONE NUMEROUS OTHER SIMILAR JOBS FOR US AND ON OCCASION HAVE DONE MINOR CAULKING AND REPAIR AT NO CHARGE.