Charlotte's Custom Draperies & Blinds

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Paulette is extremely knowledgeable, thorough and has an excellent eye for detail. She's also very professional, timely and accommodating with her clients. I so enjoyed working with her and would highly recommend her for any custom window treatment job. She has a large selection of fabric to choose from. She was extremely patience while assisting me in my search for just the right selection of fabric for our windows.

. We are very please with the shades. She and her installer always arrived on the agreed time. She made excellent recommendations for our needs and budget. She accurately measured, ordered, and installed the shades as promised. Overall, excellent service.

Paulette was professional, punctual, and a pleasure to work with. We had an initial, thorough conversation on the phone about the rooms we wanted window treatments for -- what the rooms looked like and what styles we might be interested in. She arrived on time for both of the in-home consultations, and brought lots of samples and photos for us to look at and select from. The bid that she provided was clear, and she was able to do all the work within the timeframe she gave us. Installation was efficient and the window treatments all look fantastic.

The owner, Paulette, was very prompt in arranging a free in-home appointment at our convenience. She arrived at almost the EXACT time set and brought with her a wide selection of fabrics, that were focused on her perception of our preferences based on our telephone conversation. In addition, she had a great idea book of her completed projects to help determine how we might want to dress the Family Room window (which is three double hung windows wide). After we determined, with her guidance, the style we wanted to go with, she assisted us in the fabric selections. We went with linen panels at the two ends, and a sheer fabric in between. Next was the decision on how to hang the treatment, what type of pleating would work best and finally the specific color and style of hardware. I am NOT an artistic person and never would have been able to navigate all of this on my own. The next day she emailed a quotation. It stated her business terms of half down and the balance on delivery. My only question on the quote was the oversight of the Angie's List discount that was advertised in our Angie's List monthly magazine. When I asked her about it, she said "absolutely, just take it off the quoted price, sign it and mail it back with the deposit check" which we did. At the end of the promised 6 weeks time that she had estimated, she called to set up a delivery/installation time. Everything was set, and then I had a scheduling conflict, so she arranged to come earlier. Her installer likewise came earlier than originally planned and they did a magnificent job. The custom drapery rod was cut on site, and the panels fix beautifully. I was so pleased that I gave her another job on the spot. I highly endorse Charlotte's Draperies to everyone-including my next door neighbor. I am thrilled with this window treatment and pillows. When my daughter saw my "NEW" Family Room she said that it looks like it was "finished" by a display home decorator.

When she returned with the completed work, it was fabulous. You could not even tell that they had been reworked (they had the same fabric and cording, only reworked). Her team re-situated the curtain rods, re-hung the curtains and reinstalled the cornice boxes. With regard to the Roman shades--they matched perfectly!

They did such a nice job - lots of fabrics to choose from and I was kept informed regarding scheduling, etc. Installation was a breeze - all in all - a terrific experience!! Thank you!

Beautiful! It was a pleasure from start to finish, and I am enjoying the beautiful new fabric window treatments in my sunroom. Paulette was a true pleasure to work with and picked up on what I liked and disliked. She made suggestions but went with what I wanted. Has a great sense of style. Her estimate for how long the project would take was accurate. The treatments turned out stunning. I am very happy and would recommend.

Paulette is wonderful. She was willing to use what I had, and she offered great ideas to rework the drapes. The curtains look great on the French doors, and I am having matching drapes made for another window. I highly recommend this company.

Paulette is great! She spent adequate time getting to know me and my "likes and dislikes". She was full of ideas and stuck with it until I was certain of our choices. The installation was completely painless. She is very professional and creative. I love the "one stop shopping" with Charlotte's. Paulette designed, manufactured and installed the entire project. She handled the window treatments as well as the hardware. The end result is exactly what I wanted. I am very happy with her services and will recommend her to others.

Paulette was very prompt in returning phone calls and an appointment was set up within days of the initial conversation. A detailed estimate was also provided and all work perfomed within the agreed upon time frame. Paulette was on site during the installation to make sure all details were followed through with her installers. After the work was performed, Paulette, the installers, and I walked through each room to make sure everything was correct before she would accept the final payment. Overall, it was a very great experience and I will certainly recommend Paulette.

It was a great experience from the initial contact until installation completion. Paulette was very responsive after my initial contact and came to my home to bring material samples and provided a quote within a day or two after our meeting. She was very helpful with selecting a design and explaining to me what the end result would look like. Paulette was professional from start to finish. Even though she was short-handed she still completed all of the window treatments and pillows in less than 7 weeks. This is less time that estimated by other drapery companies that provided similar quotes. I would highly recommend Charlotte's Custom Draperies to anyone needing these services. I love the finished product and the price was much more reasonable than other quotes received.

The valences were made with high quality fabric with expert workmanship. Charlotte took the time to help me pick out fabric. She is very professional and has great interpersonal skills. Her sewing skills are exceptional. I would highly recommend Charlotte's Custom Draperies and Blinds. The valences look fantastic in my living room.

She was excellent in all regards. She was very good and knew what I wanted before I did. She matched the fabrics in such a way that it was amazing. She is personable and knowledgeable.