High & Dry Foundation Repair

Technician arrived on schedule and completed work on time.

He came out and gave us an estimate for no charge. When he first showed up he was 2 hours early. We asked him to return at 1pm like we had scheduled. When he came back recommended we have a landscaper come out and slope the dirt and removed all the mulch to stop water flowing in. He said if that didn't solve the problem to call him back and he could apply a silicone coat to repair cracks that might be causing the problem. When we called we got his receptionist and she said he would call us back. We have never heard back from him. Tile and a sofa have been damaged prior to his visit. This is a huge concern. We can't replace the tile or the sofa until this is fixed. If he calls us back and is willing to do the work I would hire him again.

We had a very good experience with them. They were very professional, and were great at cleaning up after themselves. They also guarantee their work for life. We had them out to estimate a new crack and he was sure to check on the old one. We did find out they offer a discount for a repeat customer.

The sales person arrived promptly as scheduled. I did not choose this company for two reasons: 1) He was unwilling or unable to give me an opinion on a few non-leaking cracks in the wall but would only give me an estimate; and 2) They wanted to charge $400 to fill a hole in the wall while the company I chose only charged $30.

Spring rains will really tell how good the repair is. I do have a warranty on parts and labor.

It went well. There was some variation from the planned date, but we were kept informed. They spent two days in our basement, creating a lot of dust and noise, but they put dust covers where we asked them to. They jack-hammered under existing finished basement walls and paneling, leaving only minor chipping, and were courteous and efficient. The basement has been completely dry ever since.

I was scheduled to receive an estimate for the crack and Tom arrived on time gave me an estimate and was able to do the work right then. He did advised that there would be a strong odor for a 24 hour period after the crack was filled.

We were very impressed with their expertise and professionalism. On their first visit they thoroughly inspected the leak to infer the nature of the crack, which seemed difficult given that the basement walls are finished and the floor is tiled near the leak. They even suggested checking for another crack where there was no evidence of a leak (on the other corner of a window linked to the main leak); although this turned out not to be worth repairing, there was in fact a small leak there as they suspected. Also on that initial visit they were quite clear about what their work would and would not include as well as the terms of the work (e.g., warranty). A company representative we contacted with a question about removing drywall was also courteous and helpful. Finally, when the team came out to fix the crack -- a lead employee and an ''apprentice'' -- they were polite and efficient. As far as we know the seal has held so far.

We had to do some of the prep work that they did not do. They came out and filled in the problem area. I ended up having them back out for another possible trouble area, while here the second time there was a miscommunication and there was an area left un-patched. I would have expected for the man who gave me the estimate suggest the area they had to come back for. Overall it was a good experience.

Tom came promptly at 9:00 and took a look at the crack in the wall. He informed us that since there were no water issues to just watch it and if it worsens then it would be in need of structural repair and advised getting a structural engineer for an unbiased assessment. He then took more time with me to look at the foundation inside and outside and let us know that the crack was not atypical and everything else appeared OK to him. He also let us know that to temporarily fix some cracks (i.e. not put in a sub-pump) in the basement floor that it would be cheaper and just as efficient for us to do it. I really appreciate the honest advice of not necessarily needing to fix the crack right away, that they would not be the company for major structural repair (beams), and that the floor was something we could do on our own. He also provided some insight into why the house would settle and what else to look for if it worsens. Would HIGHLY recommend them for their honesty and service.

Everyone at the Crack Team was very professional. Information about scheduling and the proposed work was communicated clearly. The work was carried out quickly, and the work area was left very clean.

On time, polite, cleaned up, very positive experience.

Very professional. I was very impressed. There were no problems. I was very impressed with the diligence and professionalism. They stayed with the job and cleaned up after themselves. It was most reasonable. They were very honest. They fell against a wall and broke it and told us about it, and they took $500.00 off the job. They are very honest.

Because Happy Crack has a lifetime warranty in case the treated cracks show further signs of water penetration, I didn't have to pay for them to to re-seal the crack. However, I could have done without the offensive odor of their sealant; it really smelled like a skunk had been in the house!

Everyone we dealt w/ were helpful and knowledgeable. We were told to check after the first hard rain for leaks. There were some leaks that needed to be repaired and they came back 2-3 times to make sure everything was sealed. It did take them a while to get back the first time; about two months. There are no leaks now. It comes with a warranty and is transferable to new owners.

Company was very good to work with. They fixed two cracks. There was some confusion on the third crack, and the estimator (Ken Ealy) came out twice on his own time on weekends to advise. Also, one of the owners, Bob, got personally involved to help get the right technician out there. Very happy with the customer service and would definitely recommend.

PROFESSIONAL WORKER GAVE QUOTE AND RETURNED TO PERFORM THE REPAIR THE PATIO'S CRACK. CAULK-LIKE MATERIAL WAS GUMMY (NOT WHAT I EXPECTED), WITH LEAVES STICKING TO IT. BUT IT APPEARS THAT IT WILL SEAL OUT WATER LEAKAGE FROM RAIN AND SNOW. WORK SCHEDULED AT 10 AM, I CALLED THE OFFICE AT 10:15 AM AND THEY SHOWED WORK AT 11 AM. WORK WAS DONE BY NOON, SO ALL ENDED WELL.

THE MORNING OF MY APPOINTMENT, A COMPANY REPRESENTATIVE LEFT A MESSAGE ON MY CELL PHONE SAYING THEY'D HAVE TO CALL ME BACK TO RESCHEDULE. THEY NEVER DID.

THE WORK WAS DONE TIMELY, AND EFFICIENTLY. IN FACT, BECAUSE OF A CANCELLATION THEY WERE ABLE TO COME OUT ONE DAY EARLIER THAN I EXPECTED.

THEY WERE PUNCTUAL AND EVEN SUGGESTED COMING EARLIER SINCE STORMS WERE COMING. WE GOT A LIFE-TIME WARRANTY.

THEY WERE PROMPT, FRIENDLY AND THE WORK WAS DONE MUCH FASTER THAN I EXPECTED IT COULD BE DONE. I AM VERY HAPPY WITH IT.

OUTSTANDING. THE CRACK TEAM WAS ALL THEY SAID THEY WOULD BE. I HIGHLY RECOMMEND.

THE OWNER WAS VERY VERY NICE. THEY DID A GOOD JOB.

THEY RESPONDED EARLY MONDAY MORNING TO AN INQUIRY WE MADE VIA E-MAIL SUNDAY EVENING. THE WORK WAS COMPLETED AS SCHEDULED BY FRIDAY. THE WORK ALSO IS GUARANTEED FOR AS LONG AS WE OWN THE HOUSE...GREAT FEATURE!

SALESPERSON DID A GREAT JOB OF SHOWING SOURCE OF LEAK AND CONSULTING ON ANOTHER (UNDER SLIDING GLASS DOOR) THAT I FIXED MYSELF. OFFICE WAS TOUGH TO GET SCHEDULE NAILED DOWN. WORKMAN WAS VERY QUICK AND COURTEOUS.