High & Dry Foundation Repair

I set up time for them to come out and give me an estimate. They arrived on time and the estimate did not take long. I then called back and set up a time for them to repair the crack. They showed up on time and did the repair. After another heavy rain it still leaked at the bottom so I called and set up another time for them to come out and was put on a list to be contacted if there was an earlier time available (very short notice). They called with an earlier time and the crack was repaired.

The overall experience was great. He arrived did an excellent job and told me to give him a call when we ready to move forward with whatever work had to be performed. He even looked at other parts of the basement to see any other potential problems. Never put any pressure on me to go get any work done right away and was truly professional.

Crack team got the job done! They were the second company to come out here (Foundation Doctor lacked follow-through) but they will be our first call if we need such work done again in the future. We had an ugly leaking crack running from the corner of one of the basement windows all the way to the floor. Sadly, the previous repair failed and we wound up with a wet basement. The Crack Team fixed the crack using a urethane injection process and added carbon-fiber "staples" in order to stabilize the repair against future movement. Our basement is finally dry!

This leak had been a nagging problem for years. Every time there was a heavy rain water seeped in and if it was an extended rain, water would pool on the basement floor. Had contracted with another company a couple of years ago to resolve but all they did was apply some compound around where the water line entered the basement. This did not solve the problem as the seepage started again with the next heavy rain. Fortunately this was in an unfinished portion of the basement. However I was tired of putting towels down whenever it rained and although fearing the cost, began reviewing companies on Angie's List. I liked what I read about The Crack Team and hoped it would be an inexpensive repair. I emailed them a picture of the problem and within an hour I received a call. They explained this was a common problem and could be easily fixed, so I contracted with them. They came out and injected their compound on 2/6/13. We've had a number of hard rains since and I've had no more seepage. They also provided a limited warranty for the life of the house and honored the $50 coupon I had printed. Truly a relatively inexpensive solution to a nagging problem.

I had a large crack in my basement wall that would POUR out water during most heavy rains. I dreaded going down into my basement and mopping up mess after mess. I dealt with the problem for 5 years thinking I was facing an expensive repair. I had a friend recommend the Crack Team and I decided to get an estimate (why not?! It was free). I am SO GLAD I did. I could not believe the price... and then I couldn't believe that my water problem could be SOLVED with this easy, inexpensive fix. The guy who came to do my estimate explained the process in detail. He also explained possible complications and how they could affect the warranty. He answered all my questions and made me very excited to get the work done! The guy who came out to do the work was professional, curteous, and very knowledgeable. He reminded me that the putty leaves a strong odor and to open some windows if I could. He finished in a very timely manner and cleaned up thoroughly. The smell did not last nearly as long as they warned me... I didn't even notice it by the next day. It's been 6 months now and I have not seen ONE drop of water. If I had know about the Crack Team and their wonderful magic powers, I would have called them LONG AGO!!

They were professional, courteous and did what they said they would do, when they said they would do it.

Crackteam gave us no drama, frequent communication, friendly staff, and responsive service. I highly recommend working with this company. They stitched my basement right up.

They came out to give us a bid; we hired them; they set a date, arrived on time and accomplished the work in the estimated time. We have had no water in the basement during rains since they did the work. We were extremely impressed with their professionalism and the quality of their work.

Bravo!! Did what they said they would do on time and on budget.

I had already identified the location of a crack and leak in my basement wall and torn back the dry wall - so I just needed someone to epoxy it at a low cost. I had received bids from some other firms around $300, but had found them to be unreliable with getting back to me. I called The Crack Team and they came out within a few days and were able to do the work the next day. The guy said it was the slower season, so they might not always be that fast - but they showed up for both the estimate and work when they said they were going to and did neat and professional work.

The crack team representative was on time and easy to talk with, but he really only focused on the 1 corner of the foundation. He did look at the remaining foundation and inspected the outside of the property, but spent very little time compared to other estimates. His ultimate bid was a drain that only covered 30% of the walls. What I found limiting was the "concrete specialist" (self stated many times) seemed to focus on the big picture, but missed many small issues such as minor foundation cracks and made no comment on waterproofing with regards to the grade of the property or recommending window wells to keep water away from that part of the foundation. The business I ultimately selected I felt provided a much better evaluation in identifying other structural issues that could cause problems with regards to the leaking and in general. When comparing the cost of the additional work it seemed to be of equivalent of better value than the Crack Team.

This is just the first phone call to schedule a meeting.

It went very well. They were very responsive, did thevwork quickly and were very knowledgeable. It poured the next few days and the fix worked.

The repair job was done in a timely manner. We recently had torrential rain and not a drop of moisture in the basement. I would have liked to have some instructions for follow up care. Called the office a few weeks later and asked about aftercare and was given all the information needed.

I found them on Angie's List. They came within a day of my call for an estimate -- came in the evening to fit my schedule. Very knowledgeable and explained the nature of the problem and options for repairs. Gave estimate and scheduled repairs on the spot, with confirmation from the office the next morning. Asked that I clear a little space for the guy to work along the wall. He came as scheduled and completed the work in just a few hours, cleaned up nicely, no mess. Repair looks great.

They came right in to give an estimate. They were very professional. The price was good; I believe they gave me a $50 discount. They did everything right, and I never had further problems with the work. They spent some time to correct the problem.

From the first phone call to get an estimate to the repair, Crack Team was very prompt, complete and professional. They sent a lien release and warranty a few days later along with a survey.

Repaired numerous cracks on two basement walls. Returned twice to fix some difficult areas. Work has held up ever since thru heavy rains. We had them back three times this year to repair cracks in other areas. Company gave good estimates, honored coupons, and were flexible on followup business. They were willing to include a couple extra feet with no hassle when crack was longer than thought. No subsequent problems.

Very pleased with promptness, knowledge, honesty and willingness to assess the situation in spite of the very low likelihood that his company would be getting the job.

The repair done by them seems to be working well. Their pricing is a little high for what they do. I spoke to some people after calling The Crack Team in and I probably could have got the job done for less than a $1000. They did a good job. They did have to come back and redo one of the cracks since it wasn?t done correctly and they did that promptly. I would consider using their services again but I would get competitive bids before using their services the next time.

We had gotten an estimate from another contractor for nearly $3000, with no mention of the things to try to fix it first. We did the $20 fix and haven't had a leak since even in a heavy rain. I am still waiting for something really heavy to see if we need to have the Crack Team come and do their $700 fix. I am so pleased with them I have recommended them to everyone I know (which is how I originally heard about them as well- someone I knew loved them too).

They did not find anything leaking in my basement at this time. They gave me some recommendations of things to look out for. Told me to call them if anything came up. They were very honest and I appreciated that.

I called in for a problem with a finished basement and the phone operator said I would have to remove my own dry wall before they would come out. I explained I wasn't an expert and was not comfortable removing drywall with out direction or a clear sense of where the crack was. I would have liked to have had someone come and help direct me. She told me there was nothing she could do. I think that is bad customer service. I would never use them.

Outstanding experience start to finish. Crew of two arrived promptly, explained the process, completed the job, and left the work area in good order. Took the initiative to reduce the quoted price when they found that once the plaster was removed, two suspect areas were not cracks and would not need repair. Crew was friendly and professional. Has not rained since the work was done, so no field test yet.

Rapid response to our inquiry, on time to do the service, and the job was finished quickly