The Pool Specialists Inc

It didn't even happen they were non responsive and horribly high priced for what I want

Pool Specialists put in a pool for us a few years ago. We got 3 bids for the same type of pool. Pool Specialists came up with so many better options for placement and they were very fair on their pricing. This isn't a liner pool so yes it is more expensive than the average, but it was well worth it to us. Pool Specialists exceeded our expectations. The workers were great and finished quickly with very little mess. I use Pool Specialists to open and close our pool every year and for regular maintenance. They are always on time each week. We have never had a problem.

What a rip-off! I called several companies for an estimate for a new pool safety cover, including The Pool Specialists, Inc. None of them mentioned any charge for a cost estimate, and if they would have. I would not have considered doing business with them. A few weeks later, before I decided which company to go with, I got a bill in the mail from The Pool Specialists, Inc. for $62 for "Service call - Measure pool for a safety cover quote.". I called and spoke to Kate, who said that, since I hadn't ordered from them yet, they billed me for the time to come out and measure the pool. I asked why they didn't mention a charge when I asked for an estimate, and she said they don't mention it because they don't charge for the estimate if you purchased from them. She claimed they called and gave me a verbal quote over the phone, which I do not remember receiving. I told her that I never authorized any charge, I just wanted an estimate, and I did not intend to pay. She forwarded me to 'an office manager' Lynette, who was even more snotty than Kate, who basically told me the same thing, and added that, since they hadn't heard from me, they "just assumed" I wasn't going to order their cover. After several minutes of arguing, she eventually said she would take the charge off my account. I will definitely not buy the cover from them!

unknown

I have tried everybody else in St. Louis over the past 15 years and The Pool Specialists are the best. They are a little pricey but they are the best. I wouldn’t be using them for the past no of years if they weren’t really good.

They were absolutely wonderful. They were very accomodating to my ideas and the design was excatly what I wanted. All of workers were very responsive and easy to work with.

They clean our pool fairly well.

THE WORK IS GOOD, WHEN YOU CAN GET THEM TO SHOW UP. WE HAVE HAD A GREAT DEAL OF TROUBLE GETTING THEM TO RETURN PHONES CALLS AND TO COME TO THE JOB SITE ON A CONSISTENT BASIS WHICH IS WHY THE JOB IS NOT COMPLETE. THEY HAVE TOO MANY JOBS GOING ON AT ONE TIME TO GIVE YOU THE ATTENTION AND WORK THAT YOU SHOULD RECEIVE FOR OVER $70,000.00. IT HAS BEEN A PAINFUL EXPERIENCE TRYING TO GET THEM TO FINISH OUR JOB.

MIKE WAS THE PERSON WHO DID THE WORK FOR ME. HE WAS POLITE, PROMPT, HONEST, AND KNOWLEDGEABLE. THE WORK WAS DONE VERY QUICKLY, AND WORKS AND LOOKS GREAT. IT WAS QUITE EXPENSIVE, BUT HE TRIED TO KEEP THE COST DOWN AS MUCH AS POSSIBLE. HE INFORMED ME UP FRONT WHAT THE APPROXIMATE COST WOULD BE. I WOULD USE THIS COMPANY AGAIN.

THEY ARE VERY THOROUGH. IF THERE IS A PROBLEM THEY COME BACK AND FIX IT WITHIN A DAY. I NEVER HAD ANY PROBLEMS.