PHELAN'S LAWN SERVICE

I called Mr. Phelan in late October to clean up the leaves in my yard. I used his services last year and he did an pretty good job with the leaves, so I called him back. I originally requested that he come on Monday November 25, but he said he wouldn't be able to make it then, he has large physician clients to attend and works primarily in West County not in the North county area. He said, he could be there Sunday November 24, 2013. I said, okay that's fine as long as its before Thanksgiving, I'm having guests and I don't want them wading through leaves to get to my home. I informed him I would call back as a follow up before the appointment to remind him. He said that would be a good thing. Last week, I followed up on Thursday November 21, 2013 as promised to remind him about my Sunday appointment. He said, he might be there on Saturday because he had some help. I informed him I would not be home but okay, and he said he would call me before he come out but would definitely be there Sunday as promised. I didn't receive a call on Saturday and that was fine when I arrived home the leaves were still there. My promised appointment date was Sunday November 24, 2013. Sunday came and I never received a call of text, so about 12:00 CST, I called but didn't receive an answer back via telephone or text. An hour later I sent a text and followed up with a few more calls and texts until nightfall. on Monday November 25, 2013 @ 08:46, I called and texted and said the polite thing would be to at least let me know if you will be coming either way. Finally, he called around 09:30, with bad attitude and said, "I won't be there today" and "I won't be there tomorrow" but I will be there Wednesday. I said Liam, I'm an easy going person when it comes to workers all you had to do was call and communicate. He starts going off, it rained last week and the wind was blowing, blah, blah blah... and you sent 12 texts on Sunday. I said sir if you had called me to communicate what was going on you would not have received even one text. He goes off some more "I missed two days works because of the rain and I'm running behind !!! So I asked why didn't you call me. he said, "okay, okay, okay, I messed up but you don't have to keep telling me about it. It was unprofessional beyond belief, I just couldn't belive it. Then he said, I'm not coming on Wednesday !! I said, sir I got your name off of Angie's list and they are supposed to be pretty good is this how you do Business? He said, Angie's list it not as good as you think then they keep charging me tons of money every 3 months for nothing !!! I asked are you coming to do my lawn No! I'm not coming OMG! I thought is he crazy, the gentleman went on a rant. I hung up the phone and found someone to take care of the leaves. In my opinion Liam has no concern for residential customers and is only concerned about his large commercial clients with big contracts to fill his pockets. He repeatedly states how he's been in business 15 years and REALLY only services large commercial customers or physicians. So, my sentiments are he took care of his large clients and had NO concern for tending to my lawn because it netted him fewer funds. I was treated with total disrespect, his customer service is atrocious, and the whole thing was just insane.

They did not show up for the estimate. They did not call to let me know why. I called and left a follow message and they did not call back.

Phelans Lawn Service has provided us with the best on service since moving to St. Louis several years ago. Liam Phelan is dependable, always does a terrific job, and very reasonable in his pricing. I would highly recommend Mr. Phelan to anyone who is looking for quality lawn service.

excellent job-Liam was very professional, kind, and responsive. will definitely use this service again

I wasted an entire day waiting for him, he gave an unacceptably poor excuse for not showing up and when I offered him a chance to make things right, said he wasn't interested in the work. No work ethic or drive, and complete disregard for taking care of the customer--doesn't stand by his word. Would NEVER recommend this company for ANYTHING. They need to be shaken out with all the other non-performers in this economy.

They did a good job.

He was very quick, efficient and he even took the leaves away which is something most other companies' wouldn't do. He came out the other day to remove my snow and his snow blower stopped working so he finished the job by hand. I was very impressed with that and I would use him again.