Pyramid Roofing Company Inc

They were on time. They cleaned up after themselves. They did an excellent job.

It was an excellent service. They are very quick in responding to my phone call. First schedule and estimate in a reasonable time. Professionalism. Expertise and friendliness of the estimator.

I met with Heath, after several bids came through, and he talked me through everything with absolute clarity. I ended up going with Pyramid as a the medium-priced bid due to comfortability. I had a brand new roof 3 weeks later. The crew that showed up was here for 2 days and was courteous and did a great job laying the roof. I would absolutely recommend Pyramid again, they're the real deal.

The old adage says "Buyer Beware" My dealing's with Pyramid after signing on the dotted line were less than what I expected from any home improvement company. Brand new roof had leaks and took well over month to get anyone back out to even look at it let alone get it fixed. Customer service manager failed to follow up and deliver what they say. They are the experts and know what is to happen on each type job. The sales man should have warned me in advance that when they tear off my roof there would be a BIG mess in my attic due to the old material falling through due to the type roof I had previously, I had no decking. If I would have known this in advance (I should have been told) I would have made arrangements to cover the insulation in the attic prior to the mess and wood shingles and nails and mess left in my attic. They did clean up the outside but........ Their warranty guy that came over was great, well spoken and polite not hurried. The proprietor should have this person give training on how to speak with customers to the rest of his/her employees. Of coarse I don't think the individuals who replaced my roof even worked directly for Pyramid. Probably contracted my roof out. Communication communication communication

I called and arranged to have the service done while we were at work. The bill was left behind for the same amount as their quote. I had wondered if the crew even showed up, because from the ground, I couldn't tell anything had been done - it looks fantastic and there was no debris behind. But after the next few rains, we had absolutely no leaking where the water had been pouring through. I was very satisfied with their work.

The install of the roof went very smoothly. However, there was severe lack of communication on Pyramid's end. When we first hired Pyramid we had told them during the week they planned to install we would have a newborn (1 week old). They had said they would let us know at the beginning of the week what day they would do the work. The week came and I never received a call or notification. So I reached out to them a total of two times asking so we can make arrangements to be away from the house. Both times I was told "they would get with me in the morning" I never received a response. Then on Thursday of the same week, I received a call and they said they would be coming out Friday to install. So my wife and child made arrangements to be away from the house. Little did we know they never showed up and never notified us of when they weren't coming. So I called them and they said they would be coming out Saturday. Which they showed up on time and worked the entire day which was fine. At the end of saturday they said they would show up Sunday to finish the work at 9 a.m. and it would take 2-3 hours. They showed up 2 hours late at 11 a.m. and were there until dark. We were very pleased with the product/service they provided and cost. But the lack of communication and scheduling was very upsetting.

They were courteous, prompt and completed the work in a satisfactory way. I would use them again.

The roof looked great and was pleased with their communication and responsiveness. Then the downhill slide started with Pyramids Guttering Crew they put two holes in my vinyl siding one on the front of the house and one on the side. To keep this short it took several calls and I am still with a damaged property. Siding doesn't match making the house look bad. Checkout pictures to see if you want to take the risk.. I highly recommend going with any other roofing company. This was the most costly. I wished I would have rolled the dice with they guy I had felt most comfortable with. LOL Pyramid thinks I owe them the full amount even though they damaged my house causing me a financial loss. Choose Pyramid - Pyramid Roofing - Pyramid Roofing KC - Pyramid Roofing Kansas City - Puramid Roofing Inc at your own risk. Just look at all the Better Business Bureau Complaints they never resolve.

Bid and installation went very well. Crew did use our ladder instead of their own. Clean up was not performed very well. Crew needed to come back out and finish on clean up after complaint.

Very knowledgeable and professional. Very thorough presentation and great follow up. We went with another company solely on price. The were very close and we would have definitely used them but wanted to save as much as possible.

Great, workers knew their stuff and worked hard, left house and lawn clean.

This company was exceptional in their estimate, work performed and follow up of any issues. (BTW there were no issues for follow up.) I would recommend Pyramid and advise anyone to include them for an estimate in future work. Honest these Guys went above and beyond quality of work. They replaced and added new vents to the roof. I can't say enough how much they followed through. Five Stars from me.

They had the guys, I told them I wasn't living in the house, I told them you got to let me know when they are gonna come, then a bunch of guy showed up and realize there's no power in the back yard which I knew, but overall the work was good everything else went okay so.

This was among the lowest quotes I received, and some were higher. My insurance company recommended them. They did subcontract the work, but an inspector came out several times to check on them. I was told the subcontractor only worked for Pyramid. At my request they spread some tarps in the attic to collect the debris that came down through the slats, and they picked up the rest of it after the job was done. They put plywood boards over most of my bushes as they were working, although two suffered some damage. It rained most of the following week and the two places where my roof had been leaking--around the chimney and beneath a second floor balcony--seem to be fixed. Someone came out after the job was done and adjusted the gutter covers.

Called three times between 8/12 and 9/2/15. Left messages for the specific person who works on commercial repairs. Never received a single return phone call or reply of any kind. I can understand if a company has too much work or the work I am asking them to do is not what they do. Failure to return a phone call to even discuss a job tells me this is not a company that could be depended upon. I received a phone call within 2 days of my initial unfavorable review from one of the owners asking for details about my experience to see if they could improve and learn from what happened. They figured out the problem, an internal problem, and made arrangements to come review my roofing problems. They showed up on time and did a thorough review. I have not yet approve the work but felt like they were responsive and wanting to improve. That's all you can ask for !

It was time to replace our wood shake shingle roof, and we wanted to put in an asphalt roof. We reviewed Angie's list thoroughly before selecting companies to contact for bids. Pyramid's quote came in around the middle of the pack. We told them that we were going to go with another contractor that would do the job for less, and they asked if we would go with Pyramid if they matched the lower price. We decided to go with them, as they were rated pretty well on Angie's List, and we had heard other good reviews. We mentioned to the rep that other companies had given us a quote based on more soffit vents, as the soffits on our house are too small for the typical 6? by 12? soffit vent. Since we had to use smaller vents, more were needed to achieve the necessary square feet of soffit vent area. (We learned that asphalt roofs require more vents than wood shake roofs). Pyramid responded that they would make sure that we got ?adequate and balanced? ventilation for the new roof, but I did not ask them to rewrite the bid/contract, which noted that 20 vents would be installed. It sounded like they would just make it right for the agreed upon price. They scheduled the work to fit our availability, and they did a good job on the roof and keeping things clean. We saw the project manager the first day when he dropped off his card, but did not see him again over the 4 days that it took to complete. It would have been nice to have someone check with us each day to make sure things were going well, as we did have some questions and concerns. I did call him once to ask about the handling of ventilation over a section of our house that has a vaulted ceiling, and he said he would check on it the next time he was "out there", but we did not see or hear from him. The roof was completed on a Friday, and on the next Monday a crew showed up to install the soffit vents. They quickly found out that they had only brought the 6? x 12? soffit vents, which were too large for our soffits. They came back the next day, and installed 20 of the smaller soffit vents. We asked the crew about it, telling them that other companies had indicated that we need more than 20 of the smaller vents. The crew asked how many vents we wanted. We told them that we just want what is needed for the size of our roof. A quick search on the GAF website shows that there is a formula to calculate the necessary square foot of vent space for a given amount of attic space. But, we assumed a reputable roofing company that has been in business 20 years would not need us to tell them how many vents we need to properly vent our roof and meet the shingle manufacturer warranty specifications. They proceeded to add 10 more vents, to match the number that other companies had given in their quotes. When a rep came to inspect the job, we asked him if they take the temperature in the attic to make sure that the ventilation is performing properly. He responded that their responsibility is only to cut the vents, not to make sure that they are working. We then asked him if proper ventilation is necessary to meet the shingle manufacturer's warranty, and he said that it is not (which is contrary to our subsequent findings). This came as a surprise, as we expected that having a reputable company put in new decking, shingles, and vents would come with the peace-of-mind that our new roof would qualify for the GAF warranty. When the roof was complete, there was one section of gutter that was very banged up, and was not even entirely secured to the fascia. Pyramid said that they would replace the damaged area free of charge, but said that it is a 4? gutter, which are no longer available. Since the new would be a 5? gutter, they would need to replace the entire gutter that is connected to the damaged section, which included a long section that wrapped around the garage. They asked if we would be willing to pay $300 to ?split the difference? of the labor with them. We agreed, as it seemed like a fair compromise. The gutters were replaced and painted in a timely manner. When we met to write them a check for the job, we were surprised to see that they had added $450 over the bid/contract price for the additional 10 soffit vents. We had no idea that we were going to be charged extra for those. If we had known beforehand that it was going to be $45 per soffit vent, we would likely have installed them ourselves, as most of that is labor cost. The rep did agree to split the difference on the $450. Still, paying more than the agreed upon price to get adequate ventilation for our new roof was an unpleasant surprise. It makes us second-guess our decision to go with Pyramid. The workmanship is fine, but we think they could improve their communication and customer service. This replacement was a major investment, and we believe that there are other companies (with a more pristine Angie's List rating) that are more consistent about making sure the customer is informed and comfortable every step along the way.

We asked Pyramid to look at our roof a couple of years ago. Ray Lindner came out, inspected the roof and told us we didn't need a new roof at that time. I was impressed! We would have replaced the roof if someone less honest had told us it was bad. So, we called Ray when our roof started leaking around the skylight in the kitchen. Ray came out on 6-24. It was actually the skylight that was leaking and would need to be replaced. However, since the roof and skylight were 25 years old, we decided to go with a new roof, skylight and have a sun tunnel installed at the same time. They scheduled us for 7-6-2015 but I requested a delay until 7-13 because the skylight we ordered from a home improvement store wouldn't be in until 7-10. Not a problem. The workers showed up at 7:00 AM on 7-13 and began tearing off. Shortly afterward, the haul away trailer was delivered. The materials had yet to arrive but that was beyond Pyramid's control. A supervisor called to see where the materials were. The job inspector, Chad, came and talked to us about the sun tunnel which, after he examined it, wasn't going to work. When I checked the paperwork on that, it appears the one we received was not the one we had ordered. it was too big and had the wrong flange for the roof. I was highly disappointed because it would take two weeks to get the right one. Chad told me not to stress about it because he would come out and personally set the roof portion. In the end, he found the right one from one of their suppliers and actually saved us some money on the deal. Over and above the call of duty, if you ask me. The crew worked steadily in 95 degree heat. They took about 2 hours off for lunch and a rest but I was glad they did because it was so hot that day. I noticed that some workers did things like the flashing around the fireplace and skylights. They were very precise in fitting everything. They worked together as a team with almost no breaks and very little unnecessary chitchat. Late in the afternoon, a pop-up thunderstorm moved in. They kept working but there was some lightening in the distance so they got off the roof. I was glad because I didn't want someone getting hit by lightening. Instead of sitting around, they started cleaning up outside until the rain passed on. They finished our roof around 7:30 PM - just one day (it's not a huge house) and it looks great!!! No mess in the yard, didn't damage any of our flowers or shrubs. They even covered our deck and driveway with tarps. Throughout the job, Chad, Ray Lindner and another supervisor stopped by to make sure everything was going well and answer any questions we might have. I can't say enough good things about the way this job went.

They did a good job. They were efficient and were completed within a few days. They got to me quickly and were very responsive. They cleaned up as they went along so I never had to deal with a big mess. I would use them again.

This company was not used and another was selected.

Very pleased with Pyramid Roofing. They did a great job. Andres and Jose both communicated with me frequently while the work was in progress and I could tell customer service was their number one priority. Todd (wrote the estimate), Jeff (V.P.) and all the office staff were courteous, friendly and professional and also very concerned that I was a satisfied customer. I received estimates from many roofing contractors and glad I went with Pyramid.

The service was good. they took their time to collect my money. The staff was exectallent, and did the best they could. What stood out the most is that they where more concerned with doing a good job instead of collecting my money. I was glad they sent two teams to do the job at a quick place.

Went well except crew couldn't answer questions because of language barriers. Roof looks good.

When salesman did not sow for initial appointment I called the office. The young lady who answered advised there was a computer issue and the salesman had not been advised of the appointment. She breezed on by the problem and did not offer any apology. I work in customer service and am required to apologize for anything and everything, so at that point they had 2 strikes againt them. Went ahead and scheduled another appointment. Salesman arrived promptly. Wrote up estimate & plopped in down in front of me basically without comment. Fortunately I had already gotten a couple of estimates and the other salemen had gone over them line by line. Otherwise I would have had no idea what they were offering. I asked questions and did get information. Salesman did show actual roofing samples so I was able to view the colors. Decided to go with Pyramid after a little price negotiation. Te price was about right I the middle of other quotes. They advised they could do the job right away, but I requested a date 2 weeks out due to my work schedule. The week I requested turned out to be during a cold snap and I was concerned about problems with the shingles during the installation. Each time I talked to a rep they gave a different safe temperature range. Went from 45 to 40 to 35. They did finally have to move back the installation due to snow. The supplies were delivered and sat on my roof and in my driveway for a week. I had to move some small items into my garage due to the snow. The work crew did show up promptly on the scheduled day. Did a good job of cleaning up and the roof looks great. Pyramid provided the lien waiver right away, and mailed warranty paperwork promptly. The workmanship is fine, but I think they could improve their communication and customer service. A major investment like this deserves a little more hand-holding. |

The service went great. Three technicians came out and completed the job in a couple days. They did a good job and the inspector was great. I was not impressed with their sales person. He was kind of arrogant did not follow through the way he promised. I asked for samples of the shingles and he told me to just look up on the roof. He ended up bringing dirty samples from the back of his truck. The sales packet I was supposed to receive before the job I never received until after the job was done. I had no problem scheduling the service.

They called before they were going to come which we appreciated. They cleaned up after themselves and we couldn't even tell they were there. The paper work was excellent even with the insurance company involved. They also let me know about a rebate that I would have never known was available without them and saved me some money. It was a clean and easy process.