Mulch Smart

IT WENT TERRIBLY! A few months later, "the rich chocolaty" color began to significantly fade, and eventually began to have white coloring throughout. After six months from installation of the mulch, I had called and spoke with Jim and then with Phil Dougan. I informed them both that the coloring had faded, and the mulch was significantly deteriorating. Despite reaching out to Mr. Dougan multiple times, sending him pictures of the mulch, and inviting him to come and look at the mulch on our property, I simply got the run around from him. I was told he would be out within a week, then it was another week, and still another, etc., etc. I seriously regret ever spending $2,140 for such a terrible product and poor customer service to match.

Sadly another dissatisfied customer. I purchased the the $299 deal, had them come out and measure for 3 sides of the house and was quoted $800. We agreed, paid in October, with guaranteed installation by Thanksgiving. Dec 15th the lights were finally installed. They did a great job except they only did 2 sides. After several calls they agreed to a reduced rate for next year. Today (2/9/2017) our guaranteed by jan 1 removal happened.) They left the lights on the front porch in a big pile. I guess they are trying to tell me something. Sadly, I am out an extra $500 for nothing. Sadly for them, I planned to use them for Mulch in the spring...not a chance now.

The trench was not dug deep enough to start with, so Mulch Mart sent out another man to re-dig the area and add more mulch. They were very professional and they made sure everything was done to our satisfaction.

They did give us careful cverage, by hand,most of the time. The only glitch was that they underestimated slightly the amount of mulch --there are lots of beds--and had to come back on another day with more. Which they did and finished up carefully. Their price is competitive for the mulch. The plus is that they know how to lay the mulch around plants, drip lines, etc. and this takes time and care. Which David and his helper exhibited. We would definitely have them again and would also recomend Mulch Mart to others.