JRK Flooring, LLC

Justin can't even read the instructions on the product. A floor with good durability needs either a seal coat plus two finish coats, or three finish coats. I called and talked to the technical support for the product they used (Absco Pro Select Satin). It was confirmed that Justin cut corners. You can see that three coats is the industry standard by doing a quick Google search, or by visiting the National Wood Floor Association website. Yes the floor looks good, but it will not last like it should. I am missing a layer of protection on my floor. I had to get another flooring company come finish the job correctly. Justin wanted to charge me more money to do it right. I already paid more than it should be because he has a minimum charge. I was happy to pay a minimum, but thought I would get a professional job. He told me it would last if I don't wear shoes on my floor or let my dogs walk on it. They certainly won't be doing the floors in my new addition! He also demands payment before the job is complete. The guys weren't even on site and he was there to do a "final" walk thru after the first coat. Best to look elsewhere for your flooring needs

I feel sorry for Brock whom is employed at JRK and works for Justin. Brock did an amazing job on the floors. The owner, Justin was very rude and impatient. He acted unprofessional and got angry quickly if a question was asked. He’s impersonal and only cares about getting paid.

What a waste of time it took them 5 days to tell me that they can't give me a quote.

I think it was very very good. I was extremely happy with their service.

I cant say enough good things of this company. I invite anyone to see the floors that have doubts. Just contact JRK for my info.

Sanded the floors and they started to crackle. We asked him to repair them and he refused. He said it could not be done, that the finish would be uneven. He left and left us stranded to find another company that did the repair and refinish-which turned out beautifully, To add insult to injury, he asked for more money even though we had already paid for half of the job up front!! He had a very bad attitude and would not work with us.

He started on Monday and was done by Wednesday. The whole process we were informed and in the loop. We did have him come back out and his customer service was amazing! I would recommend him to anyone who wants their floors refinished.

Justin did an excellent job of sanding and finishing our hardwood flooring. He was able to bring the several different sections of mismatched stains to complete uniformity. We are very pleased with his work!!!

This contractor was hired to do our floors during a multi part renovation. He showed up significantly early for schedule for a very early morning appointment and was angry and belligerent with other contractors in our home. There was apparent miscommunication between contractors regarding pre-work and timelines. Regardless, this should not have happened in front of me as the homeowner nor should I have been the beneficiary of their miscommunication in any way. I asked them to stop the fighting and reminded them that the homeowners are the customers that pay and write reviews. The other contractor was extremely apologetic and seemed caught off guard by the whole confrontation. JRK continued to be forceful in tone and argumentative and accused me of threatening him with my comment about writing reviews.. At this point JRK flooring ordered his team to pack up and leave. He and his team were both verbally and in action very disrespectful and unprofessional. I cannot attest to the work because he did not do it. I also cannot speak to the pricing because our other contractor had negotiated that with him. What I can say is that he had absolutely no empathy for the homeowners partially deconstructed house, the fact that I had one week before company was coming in for our daughters wedding, or any care whatsoever when I indicated that I review contractors. In fact he considered this a threat. He then sent police to our house claiming we had one of his tools to which my husband and I did not have and did not know anything about. Through the police officer he threatened legal action against us over this $17 tool. My husband was going to just give him $17 to get him to go away however he was able to get the contractors to talk and apparently the other contractor had it. Regardless, I do not take kindly to being accused of stealing or having police at my door for things I know nothing about, especially not a $17 tool. When he came out to do the initial bid he seemed detached and certainly not friendly but not rude or angry. When he came to do the job he came off as a loose cannon that is extremely unprofessional at best. One of his team members seemed kind and embarrassed at the lack of professionalism. The other one was rude and disrespectful as well. I don't care how great his work may be. I would never want someone with that type of character working on my home or being paid for services out of my pocket. I am a person that believes you do right by others and strive to make the world a better place. People matter. In this man's world people come secondary to time and money. I would not trust this company to stand behind what they do or be customer focused in any way. We quickly found another company that felt horrible about how we were treated. They gave us a bid the same day and started work the next day. They did a great job, with better products than we were going to get from JRK for a great price. I will never settle for bad service again. In fact, the experience with this contractor is what motivated me to join Angie's List so that I will hopefully never get another bad contractor again.

Justin was very professional to deal with. He quoted a good price and explained exactly what they would do and what we should expect. He refinished our floors while we were gone on vacation. We were very happy to come home and find the beautiful floors he promised. Thanks Justin!

Outstanding experience. Punctual, professional, courteous. And the floors look great! I would definitely recommend JRK Flooring.

unknown

I was ready to get rid of the carpet in my 15-year old home and upgrade to hardwood. JRK Flooring installed new hardwood in the living area and hallway. The stairs were also carpeted so I hired them to replace those as well. Justin was very knowledgeable and educated me on the entire process. I had no idea the work on the stairs were such a detailed process and much of it had to be performed by hand. This was a job I was glad to leave to the professionals! I'm a so thrilled with the outcome - the quality of work from Justin and his crew was amazing. I'm certain the value of my home just spiked. They worked hard, cleaned up after themselves, and even wiped down the walls and ceiling fan blades when they were done! I can't speak highly enough of these guys. Two thumbs way up!

The entire process took 3 days. The first day, Justin and his helper worked all day and into the evening installing the hardwood. We specifically wanted the rustic look and asked Justin to avoid filling any holes natural to the wood. Because they were working with reclaimed wood of shorter boards (the longest board was about 16 inches), Justin was patient and took great care in handling our hardwoods. On the second day, Justin pulled out all of his impressive sanding equipment – a big sanding machine, a smaller edging machine, a remarkably sized vacuum, a buffer, and various hand scraping tools. He worked hard and steady much of the day to get all of the stubborn shellac finish removed. By early evening, he was ready to give us options of stain color. After he showed us what the floor would look like with just polyurethane finish, we didn’t even want to see any stain choices because it looked awesome. He then worked through the night preparing the floor and applied the first coat of finish. On the third day, the final coat of finish was applied. We couldn’t be happier with the work of JRK Flooring. He educated us on the entire process, was very careful with our reclaimed wood, took time to answer our questions, and made sure we were happy with his work. By far, the best company we’ve ever hired to work on our house. Money well spent. JRK Flooring comes highly recommended from us!

no problems..

They were booked out, so we scheduled a couple months out. A week prior to scheduled start date, Jason called to confirm. He and his helper showed up right on time, Monday morning, 10/15/2012. Tuesday, his helper quit on him and he pretty much did the whole job on his own from that point although he did have a new helper on Friday. He specializes in wood finishes (not wood working) so he also had a finish carpenter do the trim pieces as described above. Also excellent. He works hard and steady, has great equipment, and he cares about his work. He cleaned up each night as well, which was appreciated since we were tracking through as long as we could before the finish began to be applied. Monday and Tuesday were sanding and scraping, down to the bare wood. Wednesday was first coat. I wanted three coats of semi gloss poly, so they were Wed, Thurs, and Friday. Saturday we walked on the floor and Sunday we began to move furniture back in place. We replaced the Golden Oak stain with clear poly, and it is lovely. There was extensive water damage and discoloration thanks to the previous owners, and the cupped floors look very nice -- this floor could not look better than it does right now! I was asked to pay half at the start of the job and the other half prior to the final coat of finish. Jason came back to put the last trim piece up several days later just as he promised (a schedule mix up due to material error and not in any way his fault), and he did a wonderful job of finishing it up. The whole job took one extra day due to the fact that he was alone when his employee bailed . He worked extra long and hard and almost completely made up for the delay. I would not hire anyone else to work on wood floors for me, and I guess I am grateful to all the guys I called who never even showed up ....

Justin, was great! He was not the least expensive quote we received, but was worth the few extra dollars. Very attentive to detail and involved us in the project the whole time. Quality and finish was fantastic!

Justin came over to give us an estimate, his estimate seemed a little more expensive than others I received, however I got the impression that he took pride in his work and it would be done right. I'm glad to report that my intuition was correct, Justin took his time to do it right, there where a few problem areas on the floor that he took extra time to fill and get just right. He also took great care in explaining the process and not only telling my what he was going to do but more importantly and quot;Whyand quot;. Justin was on time, finished within the promised time-frame and on budget. Since redoing the floors we received many compliments and we love it. We have now sold the home and the finished floors turned out to be a great selling point, helping us sell the home more quickly and closer to our asking price. My only complaint is that I wish he would have done a better job keeping the dust from getting everywhere, but there is only so much he can do when redoing and sanding the floors in the entire home.

Justin from JRK Flooring was by far the best estimate we received. He showed up the same day I called, he explained in detail what he could offer and he made very helpful suggestions as to how we could accomplish what we were wanting. I called 4 other companies... 2 never showed, 1 came and took measurements but then never heard from again, the 4th sent out a helper to take measurements only, and then waited 2 weeks to call me with his estimate and had many of the details wrong as to what I was even wanting done. JRK's estimate was a little bit more then the other one estimate that I received but, as they say, and quot;you get what you pay forand quot;. It was a and quot;no brainerand quot; in my opinion as to which company I was going to choose. The Job was done exactly how Justin had explained to me it would be. He consulted with me several times over the 4 days to ask how I wanted this or that. In the end it was done exactly how me and my wife wanted it and it was Beautiful. I would HIGHLY recommend Justin and his JRK Flooring crew, they were a good group of honest, hard working guys. Thanks -Tim Clapp Kearney, MO