GEEK WERKZ LLC

This company does good work, but tends to go overboard when handling a customer?s computer. USE THEM AT YOUR OWN RISK! My computer got hacked and left me with a phony notice from the ?FBI? that I had searched for child p*** and therefore owed a $300 fine. Even worse, my computer was locked up and I could not use it, nor was there any way an ordinary computer user could cure the problem. Geek Werkz got rid of the malware and freed up the machine, charging for only one hour?s work. In addition, they voluntarily loaded the computer with some suggested free clean-up software and deleted some clean-up programs I had already had and had paid money for continuing subscriptions. To add insult to injury, they rearranged my desktop layout and added wallpaper. And for frosting on the cake, a few things were added like Adobe Air, Conduit and Otshot--applications which I, as an 88-year-old experienced user had absolutely no use for. All these changes, additions and deletions were done without my request and without my approval, and required several hours of my time to investigate and uninstall most of them and restore the computer to the layout with which I was familiar. If I use this company again I will formulate some sort of purchase order fully describing the desired work and requiring an acceptance signature, and I earnestly suggest to future customers to make it very clear as to what work is wanted,

in and out in a quick and professional manner. cost was fair and explained well.

I have used Geek Werkz services numerous times and they are always very helpful and reasonably priced.

Chris came in and found the problem, walked me through what to do and even the best place to go to purchase new hardware. I had a followq up question and Jim in the home office helped at no charge. GOOD GUYS!

He returned my call, was professional & knowldegeable.

Paul and Jim were both very helpful, professional and patient in explaining the problem, providing advice and setting me back up in business again. They were both a delight to work with aqnd will certainly be my computer gurus for any future problems.

It went quite well, considering that we are very ignorant. The geeks are patient and let us keep our dignity through all the dumb questions. May I say on behalf of non-geeks that getting new software (Windows 7 and Office 2010) is one of the most ghastly self-inflicted horrors on earth! I bought $178 worth of Dummies books to help us through the long, painful adjustment period.

We thought we had a virus in our computer so after looking on Angie's List I was pleased to find Geek Werkz. We scheduled an appointment for the next evening but that had to be rescheduled due to the technician was ill and I completely understood that. Immediately after they came I would have given them an A however the evening after the tech left I realized I could not view my pictures but the files were there. The gentleman who answers the phone, Chris, attempted to help me but was unsuccessful. While I was happy he was willing to try to help me, I felt he was very impatient and afterwards found myslef more frustrated with the whole process. I found contacting the technician, whose name is also Chris, through the office was very frustrating. The first time Chris called back I wasn't able to work on the computer at that time. When I called back through the office later and asked to have the tech Chris call me again, the other Chris states "I've already asked that he call you". I felt like after they had their money and had been here then they felt they were not responsible anymore. The technician was able to walk me through the steps over the phone so that my pictures would appear but this was after he said anything he would have done would not have caused this which I found slightly funny since they weren't like this before he came. I checked no I would not use them again because I just feel there are too many computer companies to continue using only those average in customer service. One strong recommendation I have for the company is when a customer calls in and asks for the tech to call and it's the 2nd time, maybe you shouldn't assume your own employee hasn't called yet!!!

I am very pleased with Chris Beardmore and the prompt, successful service he provided.

My computer was infected with viruses and I was unable to get rid of them on my own. I called Geek Werkz the afternoon of Sept. 8 to make an appointment for someone to come to my house to fix the problem. I was offered appointment times for the next day, but I had other commitments that day so I scheduled my appointment for the day after that, Sept. 10, at 4:00 p.m. The day of the appointment, Tim Cormany called a bit before 4:00 to see if it was all right if he arrived a little early, which it was. When Tim arrived, he was friendly and professional. He cleared my computer of the viruses, replaced my security system, and basically cleaned up my computer. The entire time Tim was working, he explained everything that he was doing and answered all of my questions. He also instructed me on how to perform a weekly cleanup on my own. It was obvious to me that Tim really knew what he was doing. The job took 1-1/2 hours. My computer is now free of the pesky viruses and also runs faster. I was pleased in every aspect and will certainly call Tim again the next time I need help.

It took longer than I thought but overall they did a good job.

The technician arrived on time, removed the virus, and installed the additional software within 90 minutes. He was very professional and answered all of my questions. The computer seems to be working fine now.

I called at 9:00 AM on a Saturday and they scheduled a home visit at 1:00 PM the same day. Chris called at 1:00 PM to get final directions and arrived at 1:20 PM. He got right to work, and quietly took care of the problem. Within an hour, he had the problem fixed, and checked the system to make sure there were no other problems.

My computer had a really bad virus. I called three companies from Angies's List. Two required you to bring the computer to them and had seven to ten day turnaround times. Geek Werkz also had a service where you took the computer to them with several days turnaround, but offered in-home service for a slightly higher price and next day service. I scheduled a home visit; the tech showed up, worked for a couple of hours and had me back in service quickly. Very professional, very competent and very friendly.

Wow, Jim is a miracle worker! We've used his company twice in the past. Once when our son's laptop had a can of beer poured into in a college dorm (don't ask.), he replaced key board with new one at reasonable price and got the laptop working like new! With this present job he did a wonderful job and he was able to save many of our files. We highly recommend Jim and his company, he is dedicated, very knowledgeable, very honest, and has really, really nice people working with him too.

Chris was very professional, was willing to stay until the email downloaded to be sure that it was going to work, and offered to check our other computer, even though that was not what we had originally called the company for. He added additional security to the computer, and was patient in explaining everything.

Great! My computer is like new (which essentially it is I guess). Geek Werkz made an appointment when I phoned - it was 2 days after I called. Chris was running a little behind so he called to tell me that he would be there soon. That is so important to me. He was friendly, polite, easy to work with.

Very well. It is nice when computer technicians will come to your home.

Called when they were going to be a little late. Job took an hour or so. Scott Frederick was courteous and knowledgeable, and fixed the problem after carefully backing up my email. I was very satisfied with their service and their price, considering the 20 mile distance to my location.

He fixed the problem and also gave me some information on my fax machine. Shawn was the one who did the work. He showed up an hourly early which I didn't mind. Very professional and had the work done in record time, 45 minutes. I have been referring him to my friends.

He was very professional and showed up early. He got right to work and did a superb job. He also gave me some information about my fax machine. I was just thrilled with their work. I will never hesitate to use them again.

Chris explained the problem, and answered my questions. The work was done in a reasonable time limit.

After being connected to our wireless Internet fine for two weeks my brand new Dell laptop suddenly would not connect, even though my husband's laptop had no problem connecting. After spending about an hour on the phone with technical support they decided the problem was with my router and to call router mfg, technical support had me doing all kinds of gyrations short of barking at the moon and told me I needed a new cable, even though other laptops could connect. Instead of screaming profanities at them I called Geek Brigade and they were able to get someone out here the next day. The entire problem was fixed (no new cable needed) in about 45 minutes and other helpful tips were given to me.

Scott was on time, polite and professional. Interested in helping and took his time to explain what he was doing. I felt like I had a friend when he returned with my computer. I don't know what computer services charge, but $75/hr. seemed reasonable for all he did in rebuilding my computer.

THOUGH I WAS MAD ABOUT THE FACTS OF THE SITUATION, I WAS HAPPY WITH HIS HONESTY AND FORTHRIGHTNESS. YOU CAN TELL HE HAD THAT KIND, RESPECTFUL, PROFESSIONAL SERVICE ATTITUDE ABOUT HIM.