Moxie Pest Control

Awful customer service. Hard to get ahold of anyone in the office and they never showed up with they were suppose too. Our bug problem also never went away! I would definitely steer clear of this horrible, dishonest company!

This is a terrible company. They hide behind small print in their contracts. You would be better off placing your $100 per service in the trash and saving yourself the stress of dealing with this obtuse company with no morals.

Had more insects after they sprayed!

Not well. Office personnel would not put me in contact with the owner and said he didn't speak to customers. Became very snarky and disrespectful. Poor customer service. I discontinued my account with them.

Beware of using this company. While the services provided were adequate, you unknowingly sign a contract with them. When you decide to suspend or cancel the service, they force you to pay for an unwanted final application. VERY Disappointed in the company. They unwittingly threw away my future business because they were inflexible, quoted policy and contractual obligation.

We were offered a discounted treatment with cancellation at any time speech. So we did two treatments, then mentioned we wanted to cancel when we were told there is a $100 cancellation fee. We paid it because it was in the contract, but to our knowledge was not mentioned or positioned that way or we would have never agreed to any treatment. I then looked up their rating on BBB, which is an F. I cannot recommend this company purely based on their selling tactics, if they can do good work for a fair price and no contracts they might get more business. I wish I had done my research first, it cost me.

Customer since 2008 at first house, moved, started new service in 2011 at new residence. Long story short review. Since Adam moved to a different Moxie location the service has not been the same. Had a termite review, estimated cost $1,500. Decided to get a second bid, cost approximately $550 from other companies. Called Moxie to ask why their price was so high, I was told that I would get a call back to explain, no call back with explaination. After further investigation I realized how over priced Moxie quartley is compared to other pest control services. Started a new service at a much lower cost with more options. Moxie called for our quarterly service, told Moxie we no longer would require their service. Moxie told us we needed to give 30 day notice or pay for another service, per our contract. After being a loyal customer for seven years one would think they could waive the 30 day notice, but of course not. We have moved on, would not recommend Moixe to other homeowners.

i signed a 1 year contract with them to get rid of bugs but we had to call them out over and over until last winter it never worked then i got call from there billing department telling me my credit card was not working I told them i got a new card and wanted to CANCELS SERVICE and to send me final bill i would pay it when it comes in the mail there billing department said we will get in the mail and CANCEL THE SERVICE i got the bill 1 month later and it said you must pay 89$ or we will be sending you to collection so i called to take care of my bill when they answer the phone i was told my bill is 178 I I said i want to talk to manger i was told i have 89 past due and 89 current charge i said i CANCELED SERVICES when i told them to send me paper statement the manger told me they have new people and i had to put it in writing after arguing with the manger i was told they will send it to collection and that i should read everything i sign i told the manger they should have not have there billing department tell me they are going to my CANCEL THE SERVICE and send me the final bill. while i was talking to manger i had faxed and emailed the telling them to CANCEL SERVICES they where very RUDE to me and my bug problem was never taken care of.

They used to come every quarter but as there were termites I asked them to start coming only every 6 months as I only have spiders and crickets. The quarterly price is about $35 per visit and they tried to tell me it would be $70 for each 6 month visit. If they are only doing the same amount of treatment just less often the price should not be more expensive. The technician came out today for service and mind you they never made me sign a contract or pay up front in the past. The technician informed me that they require payment up front as this is their policy and I let him know I was never informed of that and I did not have to cash on me as I am using it for another repair service I am having out today. The technician was very professional but no work was done. I felt the office staff should have communicated better with me to inform me of the payment policy, especially since my account with them was always in good standing and I was always prompt with payment.

they were professional, would come back for resprays. Not sure they're product worked, we didn't see too many bugs inside. Still had spiders in basement and lots of them outside. overall they were pretty good.

I signed a contract 7/2009 for quarterly treatments. I paid 30.00 for the initial treatment and then 97.00 every quarter after that. I continued business with them until November 2012. I paid them in full each time by check. ($400.00 per year) I was contacted by them February 2013 during a blizzard when all the roads were closed all over the city and we had 14" of snow that day. She told me they would be out the next day to tre at the outside of my home. I said "really?" no I would call them when the weather was better. I never contacted them until June telling them I was cancelling my service and not to treat my home. About a month late r I received a bill for service they performed on August 1, 2013. I immediately called the number on the invoice and said I wasn't paying the bill because I cancelled the service. The office clerk was really rude and said "you didn't inform us in writing and therefore we need you to pay us 97.00. I said you didn't come out to treat my home and you cant collect on a service you haven't done!! She said I will schedule service for tomorrow. I said no our agreement is cancelled. She said "ok, we will turn you over to collections because you haven't paid!". I contacted the better business bureau and we went back and forth on that route. My contract does state there is a cancellation fee if you cancel before the initial year is up. I cancelled after three years and paid 1200.00 in full over the last three years. The last time they serviced my home was 11/2012 and now they want more money out of me. My contract does state that cancellations must be in writing however it does not state that there is a cancellation fee after 1 year is over. They have been paid for all services rendered but the people in the office are "bullies" and are trying to collect another 97.00 from me . I recently received a collection notice in the mail. DO NOT DO BUSINESS WITH THESE PEOPLE111 Inow have another local pest control company doing my quarterly service and they charge only 60.00 per quarter and they are nice. I cannot say enough bad things about the people that work in the office of this company. I never had any problems with the technicians they hire. Just beware of this company and unethical business practices. Who has ever heard of trying to collect for services not performed!!

We have been using their services for about a year and a half and everything has been working out okay. It had kept most of the insects away except for mild ones such ants and fruit flies.

Arrived close to time (got lost). Was proficient and moved quickly. Everything went well!

We get our home treated quarterly. If any problems occur inbetween, they come to take care of the problem at no additional cost. They are always pleasant & efficent. Having a cedar shake shingle roof requires keeping ahead of the silver fish problem and ever since having Moxie, there have been no problems with them.

They're always good and punctual. The chemicals they use are good because they're basically kid and pet friendly. They always call and they are always here when they say they're going to be. I don't have the typical did they do the treatments or not issues because you can always tell that they did. They have stood by a guarantee that if you're not satisfied you call them and they come back out to retreat with no questions asked. I think I've been with them for six years now. There's never been an issue whatsoever and they just do it. I would recommend them. A lot of times with these kinds of services you really do wonder sometimes, especially if it's a heavy bug season, if they really came out because you're not at home, you don't know, and you can't necessarily see the granules or whatever. You can always pretty much tell that Moxie's been there, but even if you decide that they didn't do it you could call them up and say that you want a retreat. You don't have to explain or say anything else. They will literally schedule it then and be out again, so you never have to worry about whether you're getting ripped off or not. Their customer service is really good. They always answer their phones and they show up. I like them.

I have been using them for several years. It is $80 per application and you sign up for a one year contract with 4 applications. They are reliable and responsive. If I have a problem they are out here the next day. As long as you are on a contract with them they will respond as soon as they can get a technician out to you. They spray indoors and outdoors. Every time they come they do a full application indoors or outdoors whatever you want. Sometimes the ants come out more in the summer and it does not cost anymore to have them come out and take care of it. It is a straight fee for the year and you can have them come out as much as you want. It is probably more expensive, but it is good enough that I will still pay for it.

This was a very upsetting experience. They didn't listen to our requests to not come out to our home, and on top of that they charged us for that visit, and charged us for a termination of contract because we got upset because they came out without our permission. We continually called them, and they kept saying we'll come out and take care of the problem, but we keep receiving letters for a payment owed for a termination of contract because we didn't live up to our end of it.

I've had to ask to be called a few days in advance for when the technician was coming to the house, not the day before, so I'll be ready for him. If I'm not home, they'll do the outside & come back another day to do the inside, but I have two large dogs & for their sake & the technician's, I need to know when he'll be there, so they aren't in the yard. I've also had to request that my deck is sprayed not just the base of the house because of ants coming into the kitchen during the warm months. Whenever I've called about a problem, it was quickly addressed & resolved. The technician is always willing to take care of any problems I may have.

We called Moxie Pest Control after observing insect activity in our garage. The technician, Adam Webster, arrived promptly on Saturday to do an inspection for us. Unfortunately, he did find mud tubes and termite damage in our garage. After measuring the perimeter of our home, Moxie recommended we put down an exterior barrier for termites in addition to treating the damaged area in the garage. We set an appointment for the following Tuesday. Adam arrived exactly on time and began work on the perimeter. We have two driveways, one of which extends behind our house, so treatment required many holes to be drilled through the concrete in addition to drilling holes into the ground near the foundation. All holes in the concrete were sealed before the job was completed. It took approximately six hours to complete the work. Adam was courteous, hard-working and articulate when asked to explain processes and treatments.

They were friendly. Their prices were very reasonable and they did a good job. I would use them again if needed.

They do internal and external. They use all natural products. I have never had any issues with any of the technicians. They are courteous to both us and to our home. They are very responsive and communicate well. They are reasonably priced and I would recommend.

The service was good. The man was very nice. They are a no hassle company.

Overall I'm very happy with their work. I've used them for a couple years. They are a good company. I live in Kansas City and they did not have a business license which is required and I informed them of that. If they get their license I will be using them again in the future.

They do something physical instead of just spray which I like and that is why I picked them. They used the wrong chemical at one point and that let in carpenter ants which they then destroyed a structural support. They were suppose to be spraying for carpenter ants but they sprayed for spiders. They did an initial 500 dollar termite treatment in compensation but it wasn't worth the 1000 dollars that I had to spend. It wasn't completely fair but we worked something out. They come exactly when they say they are coming.

I pay to quarterly. When they had come for the first time, they went through every socket for the plug and injected something in every socket. They said that was for ants. Unfortunately, we have ants running around our rooms and the kitchen. I think I need to call them again. This has happened before when I had to call them back, but I can’t remember was it because of ants or not. They are very courteous, nice, and prompt. I don’t have a problem with that. I think they did a good job, and they are worth the money. In fact, when I did call them before, they were out the next day. They are always on time. They are very professional and friendly. I will continue to use them in the future.