Molly Maid of Eastern Jackson County

I would NEVER RECOMMEND this company to ANYONE! I was totally shocked by the POOR QUALITY and incomplete service I received from Molly Maids. Particularly since I specifically met with the owner of Molly Maids, Mark Myer (Owner), in my home prior to using their cleaning services. I had made out a list of questions and went over them with him. I wanted to be sure that we were in agreement on what services I was looking for and what services his company would provide. I have had several years of experience using a house cleaner, so I don't believe I was expecting anything outside the norm. Mr. Myer and I agreed as to the price and services to be provided. A few days later I called Mr. Myer and scheduled the cleaning. Two women came to my home at 10:30 a.m., as agreed. To be sure they knew what my expectations were, I went over the same list of services I had went over with Mr. Myer. The women started working and as they completed a room I would walk through it looking to see how everything was going. When I would find something not clean I would point it out to them, and they would go back and clean it. At first I thought it was probably just an oversight, but soon became evident that there were more and more areas being left undone. Like I said before, I had had housekeepers before and these things left undone were just items normally cleaned by a housekeeper. I also noticed that the owner was calling the one girl several times wanting to know if she was about finished. I think she was feeling stressed, because he was wanting her to hurry to the next job and I was asking her to go back and clean things she had missed. When the girls told me they were finished, I was shocked once again, and told them there was no way they could be done. At that point I asked the supervising girl to call Mr. Myer, because I wanted to let him know what was going on. I told him about all of the cleaning that was not being done or incomplete or in poor quality. I told him I didn't think I should be expected to pay the full amount for his service. He asked to speak to one of the girls and she told him just what I had told him - I was standing there when she talked to him. The girls seemed very anxious to leave after talking to Mr. Meyer. I went ahead and paid the for the service in full, trusting I could work things out with Mr. Myer later. I called him the next day. He didn't take my call. I left a message saying I thought I deserved a discount and invited him to come to my home and I would show him the areas that were not cleaned properly. He never called me. I never received a discount or refund. I felt like these girls were being pushed and prodded by Mr. Myer to get in - get out - and move on to the next house. Molly Maid's obviously operates on QUANTITY - NOT QUALITY. These girls had been to one house before mine and were scheduled to be at 3 more that day. Here are a few of the items I brought to the girl's (and Mr. Myer's) attention: There were cobwebs going from the shower head to the corner bathroom wall and the showerhead was dusty (never touched). They used no water to clean any of the bathtubs, showers, or sinks. They would just spray a spot and rub it with a cloth. They had scoured the master shower and glass with and quot;cometand quot; and didn't rinse it so, the faucets and glass had a white powder all over them (I have bronze-colored faucets). The outside base of the shower that goes along the floor was still covered with dust and hairspray. I have a large area in the master bath that has a ceramic tile floor. This floor had obvious smeared swipes from a damp cloth with dust still standing, collected and matted over all areas of the floor and around the baseboards. This is the same way my hardwood floors appeared. I even took a clean wet cloth and wiped the hardwood floor in my kitchen, showed the girls the dirt and said and quot;this is obviously not cleanand quot;. When the girls were getting ready to leave I asked if they had cleaned the top of the refrigerator. The one girl said, and quot;Noand quot; and jumped up on my kitchen countertop in her dirty shoes so she could clean it. I said and quot;you can't stand on my kitchen countertop, especially in your dirty shoes that you have been wearing when you cleaned my bathroom floors and every other house you have been in.and quot; She just said she was sorry, but was mostly concerned about leaving. (Note: I had told Mr. Myer at our first meeting and I told the girls when they came that I had a suppressed immune system and required that they not use any cloths or cleaning items used in the bathrooms also to be used in the kitchen.) I am now using another cleaning company I found on Angie's List that is doing an excellent job.

I have been very pleased with them. They are on time and they do a good job.

They sent two girls out to our house who worked around our movers who were running behind. They did a great job and asked questions to see if there way anything special we wanted done. They were very professional.

They did a great job, we'll be using them more often.

Molly Maids in Grain Valley was a saving grace for me in December. I had purchased a DealBug cleaning service with Cuddlebug Home Cleaning. They were a no show the first day without a call until several hours after the time they were to be there. When they called they said a worker called in sick and they could be there the next day. Again a no show. I was fed up and needed help quickly and searched Angie's list for cleaning services. I found Molly Maids in Grain Valley had a good record. The manager there I dealt with just happened to have an opening for me from a previous cancellation. I took it and was extremely pleased with their services. They were prompt, friendly and worked quickly but thoroughly. The price seemed a little steep I thought, but it was a last minute, one time service and they understandably charge extra for that. I told my husband I wanted to book them on a regular basis as a Christmas gift to myself. Highly recommended!! They cleaned my shower doors better than they have been cleaned for years!!!

They did good and I would use them again.

The man who came for the estimate was very nice. I tried to change the appointment for him, but he insisted on showing up at 1230, but showed up at 1 PM anyways. I understand because he had a personal errand to run. He was a very nice man, and very professional with me. I would have used them, but their price was a little high.

They do a thorough job and they're very fast.

They were very focused, hardworking and thorough. They were recommended to me by my sister. They cleaned all the surfaces and moved things to dust them. The mirrors were sparkling. They did a good job and all the wood floors. They worked non-stop for 3 hours. I spent $225 on that work.