W W Hawkins Plumbing & Heating

Hawkins “installed” a Daikin split AC/Heating unit upstairs. This was a disaster. Took almost a month to “complete” and the unit has never worked for more than 2-3 hours without shutting off and giving us alarm codes. They came out multiple times and said it was fixed. It again would work for about an hour then shut off. This was all done last summer. Robbie and his associates will now not even return our calls. DO NOT make the mistake of hiring these guys.

We set up an appointment in which they never showed and never called. We called back multiple times they would not return our calls. Lausy way of doing business.

I would love to be able to comment on the service we received; unfortunately, they never showed up. I called on Thursday morning to schedule a technician to help with our blocked sewage pipes. They said they would send someone on Friday, but they were busy, so it would probably be later in the day. My husband took the day off so he could be home whenever they were able to come. They never showed up. At 1 in the afternoon, I tried to call to get an idea of when they might be heading out -- no answer, and got the "voice mailbox for this number is full." I tried again throughout the afternoon. The web site lists a number to text, so I sent multiple text messages to that number throughout the afternoon since they weren't answering the office phone -- no response. I called that number and left a voice mail. I even sent a message through Facebook Messenger -- no response. They finally returned my call(s) on Monday morning at 9:30 in the morning. I'm a teacher, so I couldn't answer right away since I was in class. An hour later, I got a text that the scheduled job had been cancelled. When my husband tried to call the office on his lunch break to figure out why they had no call/no showed us, the office manager was incredibly rude, said they had tried to call and that I hadn't answered (I had no incoming calls from them before Monday, and I'd be happy to verify that with phone records) and had even "stopped by, but it didn't look like anyone was there." There were multiple vehicles parked in the driveway, and if anyone had pulled into the driveway or knocked on the door, the dogs would have alerted and let my husband know, so that statement doesn't add up. When my husband asked to speak to the manager or owner, the office manager told him ,"No. Since you don't answer your phones, it's a waste of time to have him call you" and hung up on him. That's ridiculously poor customer service. If they had told us in advance that they would not be able to make it, we would have thanked them and contacted another plumber. Instead, we trusted this company to honor their word, and they not only did not do so, but were unprofessional, rude, and cost us a day off work for my husband and the cost of an emergency weekend visit from another plumber, as well as refusing to acknowledge their mistake. Absolutely unacceptable.

The vendor was asked for an estimate 2 months previous to the day of service at the request of a construction vendor. There was no estimate provided. When the construction company called to say they would be here in 1 week, we followed up again. Rather than getting an estimate, the staff performed the work. Then the bill was $350. If they weed not able or did not want my business, I would prefer the vendor just say the job could not be done on a timely basis and to seek another vendor. If they do quality professional work, I like to share the information.

They are great and fabulous. We left the key for them and left the door unlocked for them to come in. I have never had a problem with them at all. They are very personable and polite. I don't have any complaints with them.

I think they do a good job and would use them again in the future.