Dan Brinkmann Trucking LLC

This company falsely represents itself in all areas of its business operations - 1) through the eCommerce arena (i.e. their company website at www.brinkmanntrucking.com), 2) through its marketing materials (i.e. business cards), and 3) by the direct verbal communication by both the owner & co-owner. This company misrepresented to me that they "offer complete road grading & road repair services". They don't. Their site states they service clients "throughout Warren County" which they don't. Their website claims they were founded with "honesty". They are not. They stated they could & would repair my driveway, both verbally on the phone, as well as in person when the owner personally visited my home to give me an estimate of the services. They did not. When I originally spoke with the co-owner, Susie, on 9/11, she stated that it was just her husband that did the work & they only had old equipment that broke down sometimes. Their website states that they have"operators" in the plural sense & that they have a staff of people in the office "One of our friendly and knowledgeable associates will be happy to answer any questions..." Misrepresentation. When you call their numbers, they do not have a voicemail to let you know that you are even calling a business. This is because the numbers are just the husband & wife's cell numbers. I called back twice just because I wasn't sure if I had dialed the right number the first time due to this. Unprofessional The wife confirmed on the phone that they would & could do the job I needed which was a simple driveway repair, the addition of 1 inch minus gravel and some light grading of my cul de sac. I had to push them to make a firm appointment to come to my home as they did not seem to know how to schedule the work. Rather, she wanted me to just be secure in the fact that they do the work "when they get to it". (exact quote). What???? The husband (owner) came out a few days later, walked the driveway with me & he too confirmed and said he would do the job. I will note that he raised a red flag in my mind when he claimed he didn't know where the local quarry was. Huh? You're a company that hauls rock and services all of Warren County and you don't know where the local quarry is located????? After never hearing back from them since the 11th, on 9/30 I called and left a voicemail as to the status of when they were going to do the work since it had been over 2 weeks since the owner had visited my home and I never heard back from them. I received a voicemail back from the wife saying quote: "We are going to pass on the work. It's not anything that we are going to be able to do or take care of for you." And that was it! Can you believe it? I called back that evening to get more information & they disconnected the call without talking to me. I gave them the benefit of the doubt and called back immediately and I left a voicemail simply asking that they return my call that night. I never heard back from either of them. This is the most bizarre and unprofessional behavior from a supposed seasoned service company that I have ever experienced & I have hired many over the years since I have rehabbedseveral homes & hiring contractors, plumbers, electricians, etc. I don't feel this is the way to conduct business by falsely saying you have a staff of associates, you have operators, you do driveway repair and grading in my area, etc. and in reality you are a husband and wife that uses your personal cell phones to conduct business with no business voicemail, a website that says you have a staff and operators, and you divulge that you have old equipment that breaks down sometimes. And this is the way you operate? Overall their business practices are not consistent with their advertising & they simply lack any business ethics in general. From not seeming to know how to make an appointment with a client, not returning calls in a timely manner, not having a business voicemail set up, not being familiar with local quarries in the area they supposedly service, false advertising thru eCommerce, marketing and verbally that they do certain work, have a staff of associates & operators (when they don't). I feel that other consumers should be aware of this company's business practices so they can steer clear & not have their time wasted as mine was. They are deceitful & this is clearly misrepresentation on their part. They don't have "associates" & they don't have "operators'. It's just the husband & wife with a bunch of old, antiquated, broken down equipment. Just as the wife divulged to me over the phone. She also said that her husband was getting old, couldn't move as fast as he used to & was in poor health. I can't believe that they are still in business and more importantly that they are accredited by the BBB. Really? I would hope that the BBB reconsider the accreditation of this business and possibly remove it entirely. It would be in ALL consumer's best interest that the BBB post this complaint in its entirety as it gives a 100% accurate portrayal of this company as personally experienced by a consumer and not the false and misleading portrayal that this company's marketing materials and website give to an unsuspecting consumer that is looking for such services so no other consumers will be misled as I was by the wife and husband verbally committing to the job and then not following through, contradicting themselves, and overall, just doing themselves and the consumer a huge disservice. Poor health, old equipment, lack of staff, operators are more indicators that this company is not a good choice to call if any consumer is looking for this type of service. Call someone reputable, honest and that has integrity. Don't call Dan Brinkmann Trucking.