ST. LOUIS SEWER & DRAIN CLEANING SERVICES, LLC

Very tough job, years of accumulation. Technician stuck with it until everything was clear.

Tony responded the very next day to my call for a sewer lateral line back-up. I'd cleaned up the sewer overflow prior to Tony's arrival, so he was able to get right to work. He was professional and thorough. He answered my questions about how he would eliminate the possibility of other potential issues, such as a ruptured line, etc.; how our lateral line fed into the municipal city sewer system; how to prevent a future overflow, etc. Best of all, Tony cabled the line and pulled out the remaining diaper wipes and paper towels that were some of the likely culprits. Tony was responsive, timely, patient and effective. I highly recommend his services.

He arrived when he said he would and was very professional. I'd use his services again.

unknown

Tony was amazing. He was great. He spent a ton of time. I was zapped that he was able to tell us how far out the line was from the MSD. He was there for quite a while. For a camera inspection, you would think it would be quick but he was at our house for an hour and a half at least. He was very thorough. His pricing was very comparable. His quality was A++. I even called him afterwards to see if he could recommend someone to help us replace a part in the door and he called me back even though I wasn’t requesting services from him. He was right on time.

unknown

Very friendly and professional - gave us our options and laid out the risks upfront. Terrific service!

He was very friendly and professional but ran into all sorts of problem. There were a lot of tree roots in the drain. He was not sure that there was damage to the pipes and he wanted me to have someone to come out and look at the pipe with a camera and video to see if the pip had been damage or collapsed. He could not do this though. I had another company come out and look at the pipe with video and there were on problems with it. So I had to spend $200 on something that not had to be done. There work says that they do this but he did not do this. Because of this, it costs me a little more then twice as much. He also charged me more the the original price because it took a little longer then he thought it would. He did not clean up after himself. He did offer me a contract if I had plumbing problems in the next year I would get a 15% discount off of that.

I last used them on February 11th. What I like about them was that they did what they said they were going to do. They did a good job, even though it is kind of a difficult job. They went in and cleaned it out of running sticks through there and still it was not draining. They ran it back through again and they got some more stuff out there, and they put it back together, but it is still not working and the third time they finally kicked everything through there and it was like a champ now. There is always one bad in a day, as some just do not go as easy as you want.

I made the appointment with Tony for a couple days in the future. He said he'd call before coming (which he did) on the scheduled day and arrived at the agreed upon time. Tony and John were both cordial as well as knowledgeable and in fifteen minutes determined that the problem was the basement drain alone. They then brought their equipment in and with 30 minutes the drain was cleared and my backup problem solved. I would definitely recommend this company. I was very impressed with everything they did particularly since I've had similar problems in the past from other companies without satisfactory results.

Sewer line backed up resulting in minor flooding in basement drain area. This problem was found on late Friday afternoon. St Louis Sewer & Drain was contacted based on a previous service call in February 2010 with this contractor. The St Louis Sewer rep arrived promptly on early Friday evening. As was the case with the previous service call, the rep was very courteous, friendly, thorough and professional. The problem was found to be a blockage in in the sewer line in the front yard under a large tree. The problem was corrected by cabling from inside the basement and there have been no problems in the 4 months since the repair. The $200 service charge did include $50 for overtime (outside of normal business hours) and was very reasonable considering the amount of work required to identify and solve the problem. I would highly recommend this company.

see above

It was fine, it was good.

I paid the service call fee. The price was high but it was totally within expectations. I was willing to pay more to have a reputable company come and do the work. I had no complaints.

very well, would call again

Never heard a reply from messages left for some emergency service. Terrible experience.

Sewer line backed up resulting in minor flooding in basement drain area. St Louis Sewer was contacted based on Angie's List comments. The St Louis Sewer rep arrived promptly as scheduled and was very courteous, friendly and professional. The problem was found to be a blockage just outside the house foundation. It was corrected by cabling from inside the basement and there have been no problems since the repair. The service charge was very reasonable considering the amount of work required to identify and solve the problem. I would highly recommend this company.

The came when they said they would arrived on time. Very professional and courteous. He was attacked by a stray bulldog when he was leaving. He was not bitten and not upset or ugly about it.