Townsend Heating & Cooling Inc

I pay $129 a year for them to come out and check freon and stuff. Any other parts in addition to what their general servicing is extra. They are pretty reasonable. They don't try to sell me extra products and stuff. My furnace is like 37 years old and he says it is still running good. They are good. They have been doing it for about 5 years now.

It went wonderfully. The installers were very polite and professional. They took care to make sure everything was done perfectly and in a timely manner. We had gotten quotes from four local companies and Townsend was by far the cheapest, but no one could have done a better job.

Estimate provided same day as request. Competitive with others in the area. During estimate, Townsend Heating & Cooling Inc. performed an evaluation of the size of units needed. Four or five options/packages were presented with the price and any discounts/rebates available. Two of those options (not necessarily the cheapest or most expensive, but the most practical) stood out above the others. I had a lot of questions that were answered professionally and finally picked out the best option for my circumstances. Two days later, right on schedule, the installers (three of them) came and installed everything we had discussed in the estimate. Mr. Townsend even visited for a bit to see how things were going (thanks!). Installers were professional, clean and picked up everything when they were done. They gave me the tour of everything they installed, provided instruction where needed and had all paperwork filled out for me to sign. Paperwork I needed to keep (manuals, warranty, etc.) were nicely packaged. I only had my new system for a day, but so far everything is working well. I would highly recommend.

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Tech put dye in system to find a leak. Never could find it. Once again system wasn't functioning properly so we called another vendor out to see if they could find the problem and within 15 minutes of showing up they found the dye all over the unit, couldn't understand why Townsend couldn't see the problem when they did the dye in the first place. And of course labor warrantee expired early enough so Townsend was able to charge us for labor to replace coil that should have been found a damaged three years ago. Be very careful with selecting them.

They were a referral from a friend. They were quick to respond and they showed when they said they would which was nice. They were quick with their quote because at that point we had been without AC for over a week. We had called some other people that were just kind off messing around and not taking care of us so we were just happy with the response. Once we made a choice it was within a day that they were there to install everything. They were quick, responsive and professional. All the people that we dealt with were just really good. The guys who were sent out to do the job were great. They called us for a follow up about a week or so later. Basically we haven't had a need to contact them since but they did follow up and made sure that we were satisfied with everything which was nice. We haven't had any problems so we haven't had a need to contact them since.

This company installed two Trane air conditioning units two years ago. I called for seasonal servicing this past spring and when they arrived they informed me that the price was going to be twice what they quoted me on the phone since they forgot that we had two units. I said no thanks. Three weeks ago I called a different company to come out since one unit was no longer cooling. They had to add two pounds of coolant. I contacted Townsend the following week for a leak check since the unit was still under warranty. They came out and charged me for a service call but said that they took care of the leak repair. The unit stopped cooling again the following week and they came out again but said it was not related to a warranty issue. We disputed this and they said not to call back. The problem continued and I called a different company who showed me where the leak was located and that it was due to an improper install. Richard Townsend would not listen to me when I called him and just said that any competitor would say that about his work. He then ended the conversation and would not take my call again. The resulting repair cost with an additional three pounds of cooling came to over $800. I am also taking this to the BBB but will never do business with this company again.

It was great; they did a great job. The project manager was great, and the guys who did the work did a great job. They got it all done in one day and were really good to work with. They honored the Angie's List coupon.

The price was comparable to the other two companies that we bid. We were satisfied with their quality. They were responsive and punctual.

Bid came in for a larger unit than what is actually required for our home. Was quite sure that existing unit was that size (which it wasn't). Very unprofessional, more interested in talking about self and family than actually giving information on the system. Did not hire for obvious reasons.

Home Depot sent Townsend out to make an evaluation and estimate for a new Trane high-efficiency furnace and air conditioner. I was somewhat leery of choosing them over other estimates because I could not find them on Angie's List, but I wanted a Trane system. It turned out to be a very pleasant experience. I was put on their schedule for a day in the next week, and the 2 installers came on the scheduled day. I received a phone call the night before and the morning of their arrival. They started work around 9 AM and completed the job by 3 PM. They replaced everything, including furnace, evaporator coil, condensing unit, new refrigerant piping, a new condensate drain, a new pad for the condensing unit, a new digital thermostat and PVC flue. They did an excellent job and cleaned up after themselves. The price included a 10-year parts and labor warranty and a year's maintenance agreement. The estimate was a little higher than others, but I am happy I chose them.