The Foundation Doctor

Jason came out to give me a bid for the epoxy injections. I had used his company two other times--once for another crack and once for the center basement supports--and was pleased. These epoxy injections also seemed fine, especially with the "lifetime guarantee." However, now the latest epoxy injection is getting a crack in it. Jason's The Foundation Doctor in Fenton is out of business. He started a new company, "3 Rivers Waterproofing."

An epoxy injection was done on our basement several years ago from the previous owner with this company. The site is now leaking and flooded our basement. THEY WILL NOT RETURN ANY CALLS. I have called, emailed, etc for weeks. Zero response. We have a transferable lifetime warranty. Now we are forced to go to another company to get it fixed because they will not respond. No one ever answers the phone and half the time the VM is full and you can’t even leave a message. Stay far far away from this business. Their “warranty” is utter nonsense.

The company delayed their work 4 months (from December to March); asked us to move air conditioning units to accommodate their work, which we did; took our ~$10,000 deposit, and then closed. They did not do the work or return our ~$10,000 deposit.

I had Foundation Dr. fix a crack in my foundation 3 years ago. A horizontal crack located on a wall totally covered by a garage. A crack that has never leaked. All I asked is for them to repair the crack so that it would look professionally repaired when we go to sell the house. Their answer, "No problem!" The job was accomplished while I was gone to work. When I returned, I was shocked at the quality. It seriously looked like a 5 year old did it. When I called the company about it, I was told that employee was no longer with the company and that they would send someone else out to redo it. They sent someone out and while it was not perfect, it was bearable. 3 years later, the crack had reappearred througfht the fix. I called Foundation Dr. again about this, they sent someone out to look it over, and agreed to repair it again. I know, I should have learned my lesson the first time, but the repair was done while I was gone at work. When I came home, I was totally disappointed again by the quality of work. The "fix" was totally noticeable. There were drips of material running down the wall to the floor. And then they left about 2 inches of the cracked showing, unrepaired. When I called, I was told that this was a good repair. Then, I was told that their warranty only covers if the repair leaks again. The crack NEVER leaked in the first place. So, now I have an unproffesional looking repair, with a warranty that doesn't cover if the crack continues to expand. In other words, The Foundation Dr. did not solve my problem, and has only added to it. When I asked to speak with the owner, I was told that he wouldn't be calling me back. Sorry to hear that.

I hired them from your site in February of 2019. The owner Jason came out and gave me a bid of the foundation addition. I explained to him about how I was duped out of money from a family member that was a general contractor and he claims he was an honest business man and he will have the foundation done correctly. Everything was going good untill he never came to inspect the job his workers sometime didn't show up. I called him and had to ask him where are the workers. One worker had to finish the forming and pour the concrete by himself the house and the wall for the garage. I called and texts Jason and his workers several times and I got the same response ( no answer or the workers be there tomorrow or some lame excuse). I been very patient and I told Jason before I sign the contract that I don't like given bad reviews before giving a contractor a chance to redeem their business integrity and ethnic standards. My foundation concrete is the only thing that is done it's not have been gravel, backfill, waterproof or anything. It's now April 17, 2020, still have not heard from Jason at the Foundation Doctor but I got the text and call that they are doing work in Missouri doing inclement weather but took my money and didn't even finish the job at my house. I don't know what happened to his business ethics but I am very disappointed in him because I chose his business based on the reviews and his business motto. I was going to hired him to extend the foundation out a little more but after it's been over a year and nothing to protect the hole from the snow and rain. I'm done calling. I'm glad the other viewers had a better experience with this company than I expected and experience. The workers isn't the problem it's the owner of the company responsibility to make sure that the job is completed and the customer is satisfied with the work performance and I am highly dissatisfied and disappointed that I have to write a awful review.

I am adding all these words so that I can say everything went okay. Guess I'll have to say it again. Everything went okay.

The Foundation Doctor is the right group of professionals to repair your basement walls, etc. Very responsive and professional. Our basement wall was leaning (!) plus cracks were leaking and those problems were quickly resolved. Jason is excellent for explaining both the problems and the best solutions. Plus their excellent work stabilizing my wall prevented much greater expense in the future. We were very impressed and pleased with the great work they performed for us.

I personally didn't have work done by the Foundation Doctor, but Jason came to give me an estimate on some issues I had at my home. He was on time and professional. He reviewed what my issues were and could have probably quoted me for a bunch of things that didn't need to be done. He made recommendations that put no money in his pocket and spoke to me like it was his own home he was reviewing. While I didn't have work done, his professionalism and helpful nature would make me want to call them again if I had any issues. He gave honest genuine opinions that didn't benefit the company, but helped me as a person. Thanks Jason.

The project took three days and was quite involved. The crews were all very professional and we were very happy with the results.

Everything was as hoped for - all personnel were courteous and professional

The crew that came to do the work were very professional and very knowledgeable, as well as very punctual . They explained what they were going to do and when the job was finished the work area was very clean and neat. I noticed a difference in my floor immediately. Very good company!

Great. No water problem following their work and a recent heavy rain. We're extremely happy with the work and the results.

I would give this company 0 stars if I could. They were the most unprofessional and rude people we have ever dealt with. They were recommended by our realtor so we hired them a month and a half in advance. They came and did the bid and we asked about pulling up the carpet in the basement and told them we are getting rid of it anyways. They said not to worry about it, they could do that beforehand. They wrote in the contract that the only thing we needed to do before they came back was to install a new outlet so we did that. They said they would come between 8:30 to 9 the day of the job so we had our sister in law at our house to greet them. They showed up an hour late. They went into the basement and immediately came back up and said they were refusing to do the job because we didn't pull the carpet up. She said she could go down and do that for them and they said no we need to get to another job. We were booked all day so I'm not sure what other job they had to get to. She said well can you at least call the owner and let them know, and they said they would get in touch with us. We never heard from them and kept calling. We finally got ahold of someone around noon which was the owner. He was extremely rude and said they would never have told us or written in the contract that we didn't need to pull the carpet up beforehand. Then he said they can't come back for another 1.5 months. We had an appointment to get the new carpet next week then were going to list the house for sale. These guys completely screwed us over and every other company is at least a 6 week wait. Do not use these people if you want good service.

Excellent. Very professional company and staff.

These guys were polite, explained and showed us what they were doing, very professional and cleaned up everything, and there was a lot to clean up! We had taken bids with 3 companies and the other 2 were a bit cheaper, but they had that depth clause which could have wound up costing us every bit if not more if they had to go past a certain depth with the piers. We didn't want any added costs so we're glad we went with The Foundation Doctor. We were very impressed with them. The job was done by 3 men in 5 days.

So far so good. The real test will be the next long hard rain, which we haven't had since the repair. Was a little sloppy applying the epoxy to the wall.

The whole work crew was very professional and walked me through what they were doing each step of the way. As a novice, they were very patient in explaining how basement drain tile works and what it does. Josh the estimator, Joe the crew foreman and the owner of the company were all very professional, great service all around.

Foundation Doctor gave a free estimate and advised that problem could be fixed with landscaping and that his services were not required to fix the problem.

the technician advised that there was not a major problem and nothing needed to be fixed.

Very prompt and professional and swept up all dust and debris from the repair.

They were prompt and professional. Cleaned up all the dust and debris from the repair. This was repaired in August 2016 and 8 months later no leaks.

Perfect! They were out the door in less time than they quoted. And we've had NO leaks since! Would definitely use them again.

My experience was good. They were here on time and they were quick.

They did a good job. They were very knowledgeable in what they did. They showed up when they said they were going to show up. The pricing for the work was reasonable. The person they sent out to examine my situation knew what he was doing and was very informative about it. He knew what street creep was, and how it happens. Everything he said was true concerning the city code. They weren't trying to do any sales tactic shenanigans.

They did a good job overall. The floor looks really good. The only negative is they had to take out a step leading into the house and it tore some drywall off when they did it, so now I have to have that repaired. It took three days to complete the floor and another day the following week to install a new step. The workers were friendly and cleaned up after themselves. This is not the company's fault, but we left some things on some wall shelves in the garage, and they are now covered with dust. Should have thought that out a little better! I am pleased overall with the work done.