KIRKWOOD PLUMBING INC

Paul was knowledgeable and on time for our appointment. His bid is maybe a little higher than some others, but they have a good reputation and he seemed to know what he was doing.

They came to give an estimate the day we called. Jason was excellent and my 6 year old son even commented on how nice he was! He had to move a lot of stored items to get to the water and everything was put back in its original place. I would definetely use Kirkwood Plumbing again.

Plumber was on time, polite, and he worked quickly. Everything seems to be repaired. Price seems to be high for time, material and labor involved.

Eric, the plumber, was on time and explained everything about the new water heater.

Work was for an older house and plumber was very knowledgeable, but job was not quoted or estimated up front, and final cost was unbelievable for 60 minutes of work and a $50 faucet. May hire again, but only for really complex jobs and not run of the mill repairs.

They were not responsive. I couldn't get them to set an appointment. I was disappointed.

Great job! He repaired the handle on the shut off to the cold side of the laundry room. We were able to have a functioning washer and dryer and we were very happy.

HAD GREAT EXPERIENCE WITH KIRKWOOD PREVIOUSLY, BUT NOT THIS TIME. AFTER MAKING AN APPOINTMENT WITH ME FOR LEAKY TOILET, THEY LEFT A MESSAGE THE NEXT WEEK ON MY MACHINE SAYING THEY'LL NO LONGER SERVICE ST. LOUIS CITY. UNFORTUNATELY, I DIDN'T GET THE MESSAGE UNTIL THE MORNING I WAS WAITING FOR THEM TO COME. FEEL RESENTFUL ABOUT COMPANY GHETTOIZING THE CENTRAL WEST END.

THEY CAME OUT AND QUOTED $1500 FOR A JOB THAT I ENDED UP GETTING DONE FOR $200. THEY WERE READY TO REPLACE THE WHOLE STACK IN THE BASEMENT VS. JUST THE BREAK ON THE OUTSIDE.

THE SERVICE REPRESENTATIVE WAS ABLE TO FIX ONLY ONE OF THREE PLUMBING PROBLEMS. APPARENTLY THIS IS DUE TO SPECIALIZATION WITHIN THE PLUMBING SERVICE BUSINESS. PRIOR TO SERVICE CALL, THE PERSON ANSWERING THE PHONE STATED THAT CLEARING DRAINS WAS NOT COVERED BY THE SERVICE REPRESENTATIVE, SO I WAS WARNED. HOWEVER, AT $100 PER HOUR I EXPECTED TO HAVE THE PROBLEMS CORRECTED QUICKLY OR AN ASSESSMENT MADE THAT MINIMIZED THE TIME OF THE SERVICE CALL. ONE PROBLEM WAS FIXED, TWO PROBLEMS WERE NOT AND I PAID FOR TWO HOURS OF WORK.

WHATEVER HE DID, HE FIXED IT SO THE HOT WATER BARELY COMES OUT AT ALL. THE WORK JUST WAS NOT SATISFACTORY.

TOLD ME HOW TO DIAGNOSE IT OVER THE PHONE. THEY WERE COURTEOUS. I WAS READY TO ASK HIM TO COME OUT. HE SAVED ME THE EXPENSE OF THE VISIT.

HE TOOK HIS SWEET TIME AND THE PRICE WAS TOO HIGH.

THEY ARE ALWAYS PROMPT AND RESPONSIVE. THEY DO NOT DO AN HOUR MINIMUM CHARGE LIKE MANY OTHER PLUMBERS.

OVERALL A GOOD EXPERIENCE. THEY DID THE WORK AS ASKED, WERE PUNCTUAL, AND DID GOOD WORK.

VERY RESPONSIVE COMPANY, HOWEVER WE WERE A LITTLE UPSET WITH OUR FIRST EXPERIENCE. WE HAVE A UNIQUE DISHWASHER AND I CALLED AHEAD TO SEE IF THIS COMPANY COULD INSTALL IT FOR US AND WAS REASSURED THAT THEY COULD. FIRST PLUMBER CAME OUT AND WITHIN A FEW SECONDS KNEW THAT WE DID NOT HAVE ALL OF THE PARTS NEEDED FOR INSTALLATION. WE WERE HOWEVER CHARGED FOR THE TIME OF THE PLUMBER EVEN THOUGH NO WORK WAS DONE AND HE HAD NEVER INSTALLED THIS TYPE OF DISHWASHER BEFORE AND DID NOT KNOW EXACTLY HOW TO DO IT, WHERE TO GET THE PARTS, ETC. I DID TALK WITH OWNER AND WE FINALLY AGREED TO APPLY THIS CHARGE TO NEXT VISIT. THE NEXT PLUMBER SEEMED MORE KNOWLEDGEABLE BUT COST IS $150/HOUR TO HAVE YOUR OWN EQUIPMENT INSTALLED. THE DISHWASHER WAS INSTALLED AND WORKS WELL, BUT PRICE VERY HIGH.

BRIAN WAS VERY COURTEOUS AND EFFICIENT. HE ARRIVED WITHIN 30 MINUTES OF ESTIMATED TIME, AND WENT RIGHT TO WORK. HE UNPLUGGED A DRAIN HOSE FOR MY AIR CONDITIONER IN THE BASEMENT WHICH WAS CLOGGED,THAT WE DISCOVERED WHEN WE WENT TO BASEMENT TO SHUT OFF THE WATER. HE DIDN'T HAVE TO DO THAT, AND I APPRECIATED THAT. HE ALSO GAVE ME A BALL-PARK ESTIMATE ON SOME NEW PLUMBING WE ARE THINKING ABOUT. WE ARE VERY PLEASED, AND I WILL CALL KIRKWOOD PLUMBING FOR FUTURE WORK.

ALL I CAN SAY IS WHEN I NEED A PLUMBER I WILL CALL THEM

THEY WERE COURTEOUS ON THE TELEPHONE, EASY TO SCHEDULE AN APPOINTMENT WITH AND ON TIME. I HAD SPOKEN TO THEM AT LENGTH ABOUT A SEWAGE SMELL IN THE HOUSE AND THEY WERE WILLING TO TROUBLE-SHOOT OVER THE PHONE WITHOUT COMING OUT TO THE HOUSE. WE WERE VERY HAPPY WITH OUR EXPERIENCE AND WOULD RECOMMEND THEM TO FRIENDS.

THEY WERE PROMPT, CAME ON TIME AND WERE VERY COURTEOUS.

DID NOT RETURN CALL FOR ESTIMATE. PERSON ANSWERING PHONE TOOK INFORMATION, BUT NOBODY RETURNED MY CALL

I THOUGHT THE PRICE WAS HIGH. I HAD AN APPOINTMENT FOR 9:00 AND HE DID NOT SHOW UNTIL A COUPLE MINUTES AFTER 10:00. HE DID CALL TO LET ME KNOW HE WOULD BE LATE. IN REGARDS TO THE BILL I FELT I GOT OVERCHARGED BY 15 MINUTES AND AT $100 IT ADDS UP. THE BILL SAID THE WORK STARTED AT 10:00 AND IT STARTED A COUPLE MINUTES LATER AND THE BILL SAID HE FINISHED A NOON AND HE FINISHED BEFORE THAT BUT SPENT TIME IN THE TRUCK MAKING UP THE BILL.

THE PLUMBER WAS VERY NICE & COURTEOUS. ACTUALLY CALLED AND CAME A DAY EARLIER THAN APPT. DID NOT GIVE THEM THE DISCOUNT COUPON-AS NOT A FIRST TIME CUSTOMER.

THEY WERE FAR FROM ON TIME. WHEN I CALLED 2 DAYS PRIOR TO SET THIS UP I TOLD THEM THAT I DIDN'T KNOW IF FAUCET NEED REPAIR OR REPLACEMENT; I ALSO TOLD THEM I HAD TO LEAVE BY 10-10:15AM. THEY SAID PLUMBER WOULD COME BETWEEN 8-8:45 AM & THIS WOULD BE MORE THAN AMPLE TIME. I CALLED AT 9;DIDN'T ARRIVE TIL 9:25-TOO LATE TO DO JOB. NEEDED NEW FAUCET. SO JUST SHUT OFF FAUCET. I HAD TOLD THEM I WAS GOING OUT OF TOWN NEXT DAY. THEN HAD TO HAVE BACK SAME DAY BECAUSE OF LEAK THAT WASN'T THERE BEFORE THEY SHUT OFF FAUCET. THE PLUMBER TOLD ME THEY GET TO WORK AT 8 THEN LOAD UP TRUCKS. SO THEY COULDN'T HAVE POSSIBLY HAVE MADE PROMISED TIME. THOROUGHLY UNPLEASANT EXPERIENCE. WILL NEVER USE AGAIN.

THE ONLY PROBLEM I HAD WAS THAT THEY SAID THEY WERE COMING AT A CERTAIN TIME, THE TECH WAS RUNNING BEHIND, AFTER ABOUT AN HOUR I CALLED TO FIND OUT WHEN HE WOULD BE COMING. THEY APOLOGIZED, THOUGH THEY SHOULD HAVE CALLED ME TO INFORM ME THEY WOULD BE LATE. THE TECH STAYED ON TASK AND WAS VERY DEDICATED TO GETTING THE JOB DONE AS QUICK AS POSSIBLE.