Hely Heating and Air Conditioning

It seems to be taken care of. They seem fairly reasonable. We have used them for a number of years. We use them every year. At the beginning of the season, they check the compressors and heating.

Called for an appointment and was given a "window" of 11:00 a.m to 1:00 p.m. . . at 1:30 they had not shown up or bothered to call to say they were running late. As I had taken off work for this appointment, I was not happy about their lack of communication.

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Their work has always been very good. They are up to date with the latest technology and find solutions that are most effective for your situation but also keep older equipment well maintained. The staff we deal with are professional and have worked for the company for years, so they know our equipment well.

They are very reliable and install good products.

We were headed out of town for 10 days with someone staying at our house, and the AC would not work the day before we were leaving. They came and checked it out and told me we needed an entirely new unit. At first discussion, it wasn't something that could be completed the same day. But when I told them of our circumstances, they pulled someone out of the field and had them come to assist in replacing our unit. What awesome customer service. I have used them for the 20 years I have owned my house and I have never been disappointed by their service or product.

Install went great and on time.

Just days before we were to close on a 1920s house, we were told by the seller that HVAC had completely died. It was a critical issue in our decision to walk or buy, as a new boiler runs $7-$17,000 and beyond without labor costs. Rich Hely took the time to come look at our problem on very short notice. With his experience and expertise, we were assured his firm could tackle the issue. We closed on the house and within days, the Hely Crew came out to get heat in the house before the really cold weather arrived. They just kept working until it was fixed. Very professional, very hardworking, very knowledgeable. We were ecstatic with the fix and the reasonable price. But finding nice, honest people you can count on when you really need them—priceless.

They have done all of my HVAC work. They replaced my furnace five or six years ago. They put in a new AC this spring, and they have also put in a new water heater in the past. I have been very pleased. Everyone has always been on time and if they are ever going to be a few minutes late they let me know in advance. I’ve been happy with the work. Their prices are fair. If it’s something major, I usually deal with the owner, Rich.

Hely was absolutely fantastic and I highly recommend them! Following the Laclede Gas Home Sale Inspection, it was discovered there was a leak in one of the gas runs and the house needed a flue liner for the hot water heater (now code). There was a need to get this work done quickly due to the upcoming clsoing. My agent recommended I call Hely. They understood fully what was needed and their pricing was much better than the other two companies I had called. In addition, Melissa, (who was fabulous to work with) saw to it that someone was at my house the next day to find and repair the gas leaks. (I was without stove or hot water). The other companies were at least a week out for an appt. Tim, the tech, arrived early. He was very professional, courteous and diligent. He was a really nice guy! He also helped coordinate coming back to install the flue liner and made sure the appt was in place before he left. The following Monday, just as promised, the flue liner was installed. Their customer service is outstanding. Their pricing more than competitive. They are now, the only HVAC company I will use. They are coming to my new house this week, to install a humidifying unit!

In the past they installed both my furnace and air conditioner. They do my spring and fall air conditioning and heating checks. I have used them for about 20 years. They are very reliable and respond virtually immediately. This company is also priced well.

We have been pleased with them. We have been using them for a number of years. They are very responsive. They come out quickly. We actually had a problem and they had already been out. We thought our heater wasn't working and a couple of days later they came out. They are very professional. I don't have anyone to compare them to.

Called Hely on Monday morning and had an appointment by 11:00 am. The tech arrived on time and diagnosed the problem in approx. 10 minutes which was a blown capacitor. He had a replacement in his truck and the repair was diagnosed and completed in 30 minutes. The best part is that the tech fixed the problem and didn't try to sell me something I didn't need. I observed the repair and the tech was happy to answer all of my questions. If and when my unit dies I will definately call Hely for an estimate.

The duct work installer worked hard to complete the installation within the timeframe expected and at the exact estimated price. I think it took him a bit longer than expected when the estimate was made because my attic is not very big and moving around through it can be a challenge. He vented the ducts through an eave vent he installed, cleaned everything up. The job was done in a professional manner and looks great.

They located and repaired an issue with the exterior wiring. If they hadn't have noticed the issue, it would have caused major problems down the road. The technician, as well, was polite, courteous, and charged a fair price.

Excellent experience all the way around!

They did a great job at a lower price than several other companies. I continue toi call on them for service.

They were great and we are going to have them do the work. We weren't ready at the time of the quote.

My broker and someone else also recommended the place to me. I compared the prices with other places and American standard is supposed to be the elite brand and I went with it. I had a problem with the circuit in the electrical panel last week and they fixed that on the same visit. That probably saved me money because I didn't have to call an electrician to fix it neither did I have to make another trip. I really can't complain about these guys at all. When they came to install a new heating and cooling system it was very small and had to custom fit it. They are really knowledgeable and showed me a thing or two. They could have kept information to themselves, but they taught me how to do it. There was a lot of value added things in their service. It is a good unit and I like it.

MR. HELY CAME OUT TO LOOK AT THE FURNACE AND GAVE ME AN ESTIMATE WHICH I LATER ACCEPTED. THE WORKMEN KNEW WHAT THEY WERE DOING AND WERE PUNCTUAL AND COURTEOUS. ONE OF THEM EXPLAINED THE NEW SYSTEM TO ME AND HOW TO ADJUST THE NEW HUMIDIFIER AND NEW THERMOSTAT. ALSO THEY CLEANED UP AFTER THEMSELVES.

I WOULD NOT HAVE USED HELY IF I HAD KNOWN THE WARRANTY WOULD NOT BE HONORED. THEY HAD INSTALLED THE UNIT AND SHOULD HONOR THE CONTRACT EVEN IF PARTS DEALER DOESN'T. I WOULD NOT RECOMMEND THIS COMPANY TO OTHERS.

THEY WERE PROMPT, THEY RETURNED MY CALL RIGHT AWAY, THEY ARRIVED AT THE TIME THEY SAID THEY WOULD BE HERE, THEY CLEANED UP AFTER THEMSELVES, THEY SEEMED TO BE JUST THE RIGHT PRICE