I purchased a package of 12 cleaning sessions with this company. They fulfilled 6 of the sessions, but of those 6 times rescheduled on 4 different occasions at the very last minute (within an hour of when they were supposed to be at my house). The actual service they provided was OK--not the outstanding work I would expect from someone professional. The kitchen got very clean, but I felt like the bathroom was never clean when they finished (there were still places where I could see dirt in my bathtub when they left). After they cancelled by e-mail at the last minute for our 7th session, I decided to cancel the package and asked them not to return. I never heard back from them at all.
Description of Work: I pre-purchased a package of 12 two-hour cleaning sessions that the company said would include general or deep cleaning (they could tailor each session to my preferences).
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$450
Gillian A.
06/2012
1.0
house cleaning
+ -1 more
Caveman Cleaning never showed up. They have not returned my calls or my email. They take the money and run!
Description of Work: I called Caveman Cleaning at the end of March to schedule monthly cleaning for one year. I got voicemail and left a message. Juli Williams called back and I was told that they were so busy the first appointment they had would be in June. Juli emailed a schedule to me for every month for one year beginning in June. The day came and no one showed up. I did not receive any call that there was a problem or a delay. Nothing. I called Caveman Cleaning and once again got a voicemail. I left a message with my name, number and that we were stood up. I then followed up with Juli with the email in which she provided the dates of service. To date, I have not received a return phone call or email. I have tried to call several additional times and each and every time I just get a voicemail. I would not recommend Caveman Cleaning. I would go to anyone else but them.
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Service Categories
House Cleaning
FAQ
Caveman Cleaning is currently rated 1.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Caveman Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa